Briarwood Ford Inc

Great place to purchase from From the moment I walked through the door and met Ted Miller for the first time, I knew that this was going to be a smooth process. He helped guide u From the moment I walked through the door and met Ted Miller for the first time, I knew that this was going to be a smooth process. He helped guide us in choosing the vehicle that suited our family's need the best without pushing or rushing us. Once we made the purchase, he was very helpful with answering any questions we had and explaining all of the features our new Explorer has. I would definitely purchase from Briarwood and Ted in the future. More

Fast, Flexible, Friendly & Professional I worked with Ted Miller. He made me feel right at home and worked with me to find the best vehicle for me at the best price. I am very happy with m I worked with Ted Miller. He made me feel right at home and worked with me to find the best vehicle for me at the best price. I am very happy with my experience at Briarwood Ford and I will most likely keep doing business with them in the future. More

Daughters first auto lease flawless. Mark Garcia was recommended by a close friend. He helped my daughter choose a safe vehicle and was very informative and kind. Thank you Mark Mark Garcia was recommended by a close friend. He helped my daughter choose a safe vehicle and was very informative and kind. Thank you Mark More

TED MILLER IS THE BEST!!! I just want to send a HUGE thank you to Ted Miller :) Ted is not only professional at his job but he really cares about you. Ted listens to you and I just want to send a HUGE thank you to Ted Miller :) Ted is not only professional at his job but he really cares about you. Ted listens to you and works hard to get you the best of everything. He puts 100% effort into making your experience at Briarwood Ford pleasant in every aspect. I am so glad I was introduced to him and will NEVER deal with anyone else again. I will also send all my friends and family to him. Thanks a million TED MILLER!!!! More

Worst Customer Service Ever! I called for an oil change and dropped my car off. I was told it would be $59.00 and about an hour. I asked about the price and Ken ask if my engine w I called for an oil change and dropped my car off. I was told it would be $59.00 and about an hour. I asked about the price and Ken ask if my engine was the basic 4 cyl and I told him yes and Ken said $59.00 cover it. I made sure that someone would call me when my car was finished so I would be ready for the courtesy shuttle. about 2.5 hours later my phone rang and I was told they had been trying to get a hold of me for awhile. They were told my phone has been next to me and this is the first it has rang. It was explained to me that the shuttle was on the way. I waited another 30 minutes then I called to find out what was going on. Ken answered the phone and began yelling at me ( the customer ) about how they had been trying to call me and I was not answering. I explained to Ken that I had been outside of the office and my cell phone was in my hand and the phone did not ring. Ken continued to be rude, I repeated for the 3rd time that someone from Briarwood Ford did get through to me once and that was the only time my phone rang. He continued berating me. I interrupted him telling him this was ridiculous and when was someone coming to pick me up. Ken told me that this was a COURTESY shuttle and maybe I should pick up the phone when it rings. Again, I told Ken that my phone only ran once and I picked it up. Ken told me in he wonderful demeaning tone my phone number, only it was 1 digit off ( remember they where given the correct number and some did contact me ). Then Ken change his tone and tried to be my best friend. I told Ken, what, when you think it is my fault you can yell at me, but when you find out your wrong you can now try and be nice and that is OK. Ken replied yep, and proudly replied, that's how I was raised. I explained to him that I was the customer and should never be treated like this even if he thought he was right, because he could be wrong and look like the fool he now looks like. He ask me to hold on while he got the correct number to the courtesy shuttle. While I was on hold with him the shuttle called me confirmed my address and told me they would be there in 10 minutes. I was still on hold with Ken,when took me off hold and assured me someone would come pick me up. Ken then told me there would be no cost for my oil change. I finally got to BRIARWOOD FORD in Saline. I went to the counter to get my car. The person behind counter told me Ken had my paper work and I asked, where is Ken. In few minutes he showed up. He told me I was all set HE paid for the oil change. I told Ken no I was paying for it that free can not fix how I was treated and asked him where do I go pay for this, Ken would not answer me so I asked again and he did not respond and I went to back to the counter to see where I could pay. I asked how much and was told $72.00 ( remember I was told by Ken $59.00). I told the cashier I was told $59.00, and she told me with my engine it was more because it took an extra quart. Remember Ken asked me my engine type and was told the correct engine type and still gave me the incorrect answer. I paid the $72.00 and left. This review is long, but I want anyone out there thinking of using BRIARWOOD FORD in Saline to understand, I was treated so poorly that free could not fix it. That is why I paid for the service from BRIARWOOD FORD in Saline and wrote this review. More