Brickell Honda

Appointment for oil change at 10:30 am. Received my car at 1:30pm. Expected much less time for an oil change since I made the appointment. I will in the future have this experience in mind Received my car at 1:30pm. Expected much less time for an oil change since I made the appointment. I will in the future have this experience in mind a just drop off the car and pickup at the car before 6:00pm. More

It's the best dealership ever! ! Julian helped me alot of what I need for my car ! Julian helped me alot of what I need for my car More

They didn’t fix the problem with the suspension system and then didn’t respond to my text message regarding this even though that’s how we communicated the entire time the car was in the shop. and then didn’t respond to my text message regarding this even though that’s how we communicated the entire time the car was in the shop. More

I didnt feel like a valued customer. Service rep (Antonuete) was indifferent to my need, didnt greet me nor had eye contact. I felt poorly treated. Service rep (Antonuete) was indifferent to my need, didnt greet me nor had eye contact. I felt poorly treated. More

Service department is the worst I have ever experienced in my life. The sales department is also poor. in my life. The sales department is also poor. More

People lack the ability to be personable. It's always transactional. Also Im supposed to get a car wash and my car was not washed. It looked dirtier than when I brought it in. It's always transactional. Also Im supposed to get a car wash and my car was not washed. It looked dirtier than when I brought it in. More

Excellent customer service and communication skills demonstrated by Vladimir Diez. He listened to my needs and was able to get a good diagnosis and complete the repairs. demonstrated by Vladimir Diez. He listened to my needs and was able to get a good diagnosis and complete the repairs. More

The service is good, I can trust my advisor who does his best understanding my needs and I appreciate that they provide a ride to go around while waiting. best understanding my needs and I appreciate that they provide a ride to go around while waiting. More

I spoke to N and made appt to get maintenance specifically oil change and tire rotation. I was being late...appt time change and was to meet with V. I arrived and O took me to his booth. I explai specifically oil change and tire rotation. I was being late...appt time change and was to meet with V. I arrived and O took me to his booth. I explained what i came for. He pointed out i had to choose between the three service options. Due to limited finance i choose the cheapest. Service completed and was told tire rotation not done because they could not find the lock to open the wheels. I told him it was in center compartment. He went to check and it was there. During the service no one called to ask where the lock was and even after it was discovered no attempt was made to get the tire rotated. His words were it was not done i will minus a few dollars which he did. I do not have the paper with me presently but i know i paid more than i did plan to spend on items i could not afford yet did not get what i went for. More

From the moment we stepped on the lot Jorge Martinez treated us how a customer should be treated! Very professional and did not pressure us at all. He made the buying process easy and a pleasure. He has treated us how a customer should be treated! Very professional and did not pressure us at all. He made the buying process easy and a pleasure. He has even followed up with us after, to make sure everything is ok. More