Brickell Honda

Engine light I respect customer service especially when it is good. The only reason why I graded one shy from a five stars was the price quote I received was diffe I respect customer service especially when it is good. The only reason why I graded one shy from a five stars was the price quote I received was different from checkout. Miguel Diaz is a classic act, he kept my wife and I informed knowing that we were from out of town. More

Great service that went the extra mile After my initial repair, the problem returned. I brought the car back and Sam and the whole team really dug in to figure out why the problem returne After my initial repair, the problem returned. I brought the car back and Sam and the whole team really dug in to figure out why the problem returned. They went the extra mile and now my car is fixed. They are my go to service center now! More

Driven by commissions Vladimir, service rep, during visit said I only needed tire rotation and oil change. Then, 29 mins after I left to work, he called me to tell me that Vladimir, service rep, during visit said I only needed tire rotation and oil change. Then, 29 mins after I left to work, he called me to tell me that the service inspection of the car showed that I needed 4 new tires because you could see the treads and, of course, then would need alignment and balancing etc. He also said that my rear brakes were leaking and needed to be replaced. I had my tires rotated somewhere else about 2 months ago and I asked the technician who did if the tires were ok and he said YES, you’re tires are fine. You just need to rotate them. Vladimir spoke to my boyfriend who told him we declined everything except the oil change and tire rotation and Vladimir said that I had agreed to I don’t know what else and that service had already been done and couldn’t be cancelled. I can see clearly that your service rep gets paid commission based on the work that is done during to the vehicles and I understand that we all have bills to pay and have to eat but this is UNACCEPTABLE and highway robbery. I’ll never go back to Brickell Honda for anything. Not to buy my next car or to service any car. You’ve lost a client for life and I will tell anybody who asks what crooks you have working for you. More

Excelente service The service is excellent very professional the guy who take care of me is very kind and professional samuel Vidal that’s name I recommend The service is excellent very professional the guy who take care of me is very kind and professional samuel Vidal that’s name I recommend More

Great experience Great attention!I would recommend this place to anyone. Everyone super friendly and made the experience very pleasant. Very professional staff.i I i I Great attention!I would recommend this place to anyone. Everyone super friendly and made the experience very pleasant. Very professional staff.i I i I More

Great service the second time I went in for an oil change at the appointment time but from what I learned it doesn’t mean that my car will be ready any earlier. It just means I can I went in for an oil change at the appointment time but from what I learned it doesn’t mean that my car will be ready any earlier. It just means I can leave it at that time. So, since I didn’t know this and seems to run counter to what it means to have to make an appointment I couldn’t wait the 2 hours for an oil change. So I left, wasting a considerable amount of time but I did learn that even though I had an appointment don’t expect my car to be serviced any quicker. But I returned the next day and everything went very smoothly. More

Outstanding customer service! Our experience with Brickell Honda’s Rick Barraza & Mario Sepúlveda was amazing; It actually exceeded our expectations. From the moment we walked in Our experience with Brickell Honda’s Rick Barraza & Mario Sepúlveda was amazing; It actually exceeded our expectations. From the moment we walked in & introduced ourselves to Richard, to the very last. - The dedication & patience even during our test-drive in which Mario explained every little feature in detail, all their efforts in delivering excellent customer satisfaction by providing the accommodations necessary to give us the very best deal through & through, to the minute we closed the deal & left the premises, were beyond excellent. Our Client Specialist Mario Sepúlveda was very attentive, friendly and helpful as he guided and delivered the best deal to suit our needs. The best professional service I’ve had the pleasure of experiencing in years. We highly recommend Brickell Honda & our very distinctive & excellent Client Specialist, Mr Mario Sepúlveda for his outstanding service, professionalism and dedication. Thank you for a job well done. Keep up the good work y’all!!! More

Good Customer Service Gone there for many years. Very satisfied and so far, bought 4 cars and maybe get another one. I have brought in other customers. Unfortunately, I hav Gone there for many years. Very satisfied and so far, bought 4 cars and maybe get another one. I have brought in other customers. Unfortunately, I have not received credit for bringing in customers. More

Honda Civic 2016 replaced oil pan All was great. Carlos in service dept was very nice Thank you, he let me updated via text as the weekend passed. Great job All was great. Carlos i All was great. Carlos in service dept was very nice Thank you, he let me updated via text as the weekend passed. Great job All was great. Carlos in service dept was very nice Thank you, he let me updated via text as the weekend passed. Great job More

Great experience This was not an easy process for us but the group we dealt with were patient and understanding and came through. Thank you Mario Sepulveda and Rick Ba This was not an easy process for us but the group we dealt with were patient and understanding and came through. Thank you Mario Sepulveda and Rick Barraza for making it happen. Thank you Alex Andreus, you all run a class operation. More