Brickell Honda

As always I have a very positive review of Brickell Honda since I've been a customer for years and over the years I've had the same Sales Specialist Yonien Gonzalez which every single time succeed my e Honda since I've been a customer for years and over the years I've had the same Sales Specialist Yonien Gonzalez which every single time succeed my expectations and more, what a wonderful staff you have. More

On May 30th 2013, I and my wife walked in to the dealership and walked out with a great deal. Actually they beat one offer we got from Braman Honda, The salesman (Henry) even followed up with severa dealership and walked out with a great deal. Actually they beat one offer we got from Braman Honda, The salesman (Henry) even followed up with several calls since I was buying the car (Honda Accord ) for my wife.yesterday we were so happy with the business....first class dealership...nice mood around... Thanks guys for all your help in making my wife's dream come true.. we look forward to visiting them anytime soon.... More

I visited six dealerships in the three days that I was searching for my new car. At all of the other dealerships I felt as if I was an inconvenience to the car salesmen... At Brickell Honda I was treated searching for my new car. At all of the other dealerships I felt as if I was an inconvenience to the car salesmen... At Brickell Honda I was treated very well by the salesman (Manuel Heurto). I had recently totaled my Acura, and was a bit skittish during the test-drive, and he was very understanding of that fact, and was not pushy at all. I was also very indecisive, a fact that he did not try to take advantage of. The process took a lot longer than I would have liked, but part of that was my insistence on getting a good price. They ended up matching the price that a Ft. Lauderdale Honda dealership had given me. Jeff in finance was wonderful. I had to bring my fifteen month old son with me, as it was on the weekend, and he literally ran around Jeff's office like a hellion, and yet no one complained. When I got home that night after signing the contracts there were two minor details that really bothered me - they were very minor in the grand scheme of things, and probably a result of a misunderstanding (regarding the fine print on a warranty, and the cost of an add-on). I wrote an e-mail to Alex, the COO, and within ten minutes I had a return e-mail. Five minutes later I had a call from the general manager. They fixed both of those problems to my satisfaction. I now have my new 2013 Honda Civic, and feel great about the purchase, and the customer service that I received. I feel that, as car dealers go, this one does really well, especially in comparison to other dealerships in the area. More

We met Sam at the appointed place and he is a very friendly salesman not too heavy on the "I know whats best for yourselves".We had called about an Audi advertised for sale at $3,881,small beer to som friendly salesman not too heavy on the "I know whats best for yourselves".We had called about an Audi advertised for sale at $3,881,small beer to some maybe but I like this car. Sam told us the car had took a deposit so we had no chance,and he showed us other vehicles,inc a Volkswagen Beetle,trouble was we liked it but with dealer fees had increased it to to $5.200,well that is out of order,never bought a car for cash and dealer fees were added,we were given an cash offer deal, but I knew by by looking up valuations inc the UK,Sam had set the price too high in the first place,there was someone else looking at the Volkswagen,I did tell the other salesman we were first in line,and later on when going in to try and finalise the deal,a fellow worker shouted to Sam" HAVE YOU DONE THE DEAL"well that was uncalled for and a lack of respect for us like we were cattle,so my wife was now dead set against finalising unless it was a good deal,Sam did try but gave in,I think maybe there was something going on with the other buyer? We left and went home the Audi is still up for sale to this time 05/09/2013,2 days later why have they not called us to say the depositer never came back,or is it a ruse to draw someone in. So there you are try and give someone some money and they want more,I think Brickell Honda needs a far reaching turnaround in the attitude it offers,do they assume low cash buyers are stupid?well I buy like this not to get whammed by credit loans,cash is really a sensible thing to do,so will learn from that experience and take note ,and I advise readers of this review to watch out! Brickell Honda is about.! More

I'm very disappointed on how I was treated at the Parts Department SPECIALLY by Mr Luis Pedraja, on 5/6/2013 I bought a Honda Accord 2011 air conditioner condenser since mine got a leak, I paid 225. Parts Department SPECIALLY by Mr Luis Pedraja, on 5/6/2013 I bought a Honda Accord 2011 air conditioner condenser since mine got a leak, I paid 225.00 and took the part. the next day 5/7/2013 when I gave to the mechanic working on my car at another dealer, within 15 min he called me back to say they had given me the wrong part... So I had to go back to Brickell Honda with my original damaged part so they can see what I meant explain the problem and sure enough they billed for the correct part but was given a different one( the part number was off) they proceeded to give me the correct part, the counter guy brought the box which by the way was not sealed on the top or bottom... Hummm he took the part out was wrapped in bubble wrap he cut the tape to free the part and compared it to mine to ensure that the part was what I needed and it was, so far so good (two trips so far). I them took the newly exchanged part back to the other dealer and the gages were off fluctuating so he said the part was DEFECTIVE we called Brickell Honda to explain and they were out of the part they had to order the part it arrived today 5/9/2013 I proceed again to Brickell Honda and the man on the counter says I have the part but I have to clear it with the manager he talked to the manager and he said he saw nothing wrong with the part and would not approve the exchange so they told me to wait for the Parts General manager to see if he would approve it, I was told he was out to lunch and that I had to wait 15-20 min for his return. so I patiently waited for Mr. Pedraja. in the Interim I walked away to go get a cup of coffee in the show room only to have the counter guy say to me that Mr. Pedraja had been there and had said NO I was shocked so unprofessional he didn't even wait for me or have the decency to tell the clerk for me to go to his office to discuss the issue at hand. I had to ask where his office was so I could speak to him. When I spoke to him he was rude and with an attitude he told me that there was nothing wrong with the part therefore it was my car the problem so I asked him how do you know you there is nothing wrong with the part? you can't see inside of the condenser and isn't possible that is a factory defect? I explained what the Master Tech working on my car had said that the gauges were off and there was an obstruction inside that was not letting the freeon flow he didn't care and brushed me off. I told him I would call Honda and complain so he replied GO Ahead... I had to get this resolved so I them purchased another condenser at another dealer and it is working perfectly so now I have spent 450.00 because Brickell Honda did not want to honor the parts warranty and exchange a defective part, I wasn't not asking for a refund all I needed was an exchange a three day ordeal and at the end I feel I was wrong not only by Luis Pedraja but by the dealer as well that allows someone like that to be a manager. C. Cano More

I want to give special thanks to Jorge Rovirosa for his excellence, professionalism and respect during my visit. The overall handling of the transaction was to our complete satisfaction, including the M excellence, professionalism and respect during my visit. The overall handling of the transaction was to our complete satisfaction, including the Manager Mr. Randy and Mr. Perez the Finance Officer. I have purchase several vehicles thru the years with Mr. Rovirosa and have always been a pleasure to do business with him. Thank you Jorge once again for all your help in this new transaction. Respectfully Yours; Lucio & Jarle De La Torre More

I want to give special thanks to Francisco Rodriguez (Frank) for his excellence, professionalism and respect during my visit. I want to wish the best as seller.We need people like him working in this fi (Frank) for his excellence, professionalism and respect during my visit. I want to wish the best as seller.We need people like him working in this field. This is my second time that I buy a car in Brickell motors and the experience has been the best. Thanks to the team that worked in the process for buy my new car. Good job. More

DO NOT GO THERE!!!!! They are liars, they show you a car on internet and when you arrive they show you another exactly the same but with a different VIN number, and of course a different price more than $10 on internet and when you arrive they show you another exactly the same but with a different VIN number, and of course a different price more than $1000 more, they made me loose my time and my gas, when you call the phone is always answer by Martin Gonczi and when you go there, another Salesman is the one who wants to sale you a different car. Please DON'T do business with that company!!!! More

I found the car I was looking for at the right price last week on Autotrader.com. I called and was helped by a delightful young man named Sergio. He is not in sales but he helped me anyway. He went out to week on Autotrader.com. I called and was helped by a delightful young man named Sergio. He is not in sales but he helped me anyway. He went out to the lot to see the car to answer some questions about it that were not listed on the site. He called me back later to let me know that there was an error in the price and the car was selling for almost $4000 more than advertised. I asked to speak to the sales manager, Atif, and he adamantly refused to honor the price which was now a "computer glitch". He told me repeatedly he would not sell the car for the advertised price. This "computer glitch" had put in the wrong price for the car on Autotrader.com and on their own www.brickellhonda.com site. I asked for the name of his manager, Gilbert Mendoza, and had the hardest time getting in touch with him. About thirty minutes later when Gilbert finally did answer his phone he was rude, yelled at me and told me that I didn't need to worry about the price of the car or the glitch because all of a sudden the car was no longer for sale because it had been "sold" the night before. Even though Sergio and Atif had confirmed for me that the car was still available for sale no less than 30 minutes prior and Sergio himself had gone out to see the car for me. I told him that he was a bad businessman and that if someone at his shop had made a mistake he should have taken ownership of that error as the boss and honored the price instead of trying to give me a run around. He told me that he wasn't running a bad business and had the audacity of trying to offer me another car. Gilbert Mendoza has no respect for potential clients and hasn't the faintest idea what customer service is. He obviously has never heard the age-old adage, "The customer is always right." He lost me as a customer and I guarantee you that anyone that I know will learn that Brickell Honda is not a place to take your business. More

Very pleasant experience, the process was quick, the staff in general was very attentive. Additionally, Armando (my sales rep)was pleasant to deal with. Yeni Fonseca staff in general was very attentive. Additionally, Armando (my sales rep)was pleasant to deal with. Yeni Fonseca More