Brickell Honda

horrendous Horrible service! I have to say this was my worse experience buying a car. The customer service was non-existent, the show room was cramped with table Horrible service! I have to say this was my worse experience buying a car. The customer service was non-existent, the show room was cramped with tables, and a very unprofessional salesman . I will definitely come back to this dealership. More

SUPERIOR SERVICE! After a terrible experience at another Honda dealership years ago, I decided to take my business to Brickell Motors and I have not regretted it since! After a terrible experience at another Honda dealership years ago, I decided to take my business to Brickell Motors and I have not regretted it since! I have purchased and leased several vehicles from Emil Kasumov. His customer service will exceed all expectations and he is truly a professional. Brickell Motors should definitely be proud and grateful for having such a stellar employee! We leased two more vehicles with Emil's help and are very happy with our purchase. If you are looking for a great dealership with outstanding service, visit Brickell Motors and ask for EMIL! Warm Regards, Sue & Jorge T. More

Happy Customer Great service! I have to say this was my best experience buying a car. Luis Luces was excellent, and a true professional. I will definitely come back Great service! I have to say this was my best experience buying a car. Luis Luces was excellent, and a true professional. I will definitely come back to him for my next car. More

Mr. Gabriel is a brilliant person and vendor I had an appointment last week to buy a car and even though this is not the first time buying a car with him his service and treatment was magnificent I had an appointment last week to buy a car and even though this is not the first time buying a car with him his service and treatment was magnificent. Strongly recommend to anyone Mr. Gabriel to anyone looking for the best service experience. More

Irresponsible Finance Department When I initially purchased my car, the salesperson (Danny) was very helpful and courteous. I was very happy with my purchase and the attention i recei When I initially purchased my car, the salesperson (Danny) was very helpful and courteous. I was very happy with my purchase and the attention i received. Even though the car's gas tank was almost empty when I drove it off the lot, the manager told me they would fill up my gas tank when I took it back for the first oil change. At the time of the first oil change, they acted like they had no idea what I was talking about, and I had to argue with them in order to get a simple tank of gas that was rightfully mine. Secondly, I paid my car loan off after 2 and a half years and up until that point there had been no other mishaps with Brickell Honda. After paying off my car, I received a letter in the mail from Honda Financial Services stating that I was entitled to a refund for the unused portion of my GAP insurance (approximately 2 and a half years). At this point I went to my dealer (Brickell Honda) and filled out a GAP Cancellation Form, which the dealer never sent to Honda Financial Services, and therefore was never processed. I called back every 2 weeks and even showed up there in two different occasions to ask about the status and they would tell me not to worry about it that it was in the mail. After nearly 6 months, I decided to contact Honda Financial Services directly and I found out Brickell Honda had never made contact with them and they had not submitted my claim. Because of that, I lost a portion of my GAP insurance. The person at Honda Financial Services even said "Yeah, Brickell Honda dropped the ball, again." This is unacceptable and the reason for my review. More

The worst service ever!!! To Whom it may concern, Honda Financial repossessed my car NOT for lack of paper but because I didn't MAIL them the signed papers. I do not go to To Whom it may concern, Honda Financial repossessed my car NOT for lack of paper but because I didn't MAIL them the signed papers. I do not go to the post office... Who goes to the post office. Its 2014, everything is done online nowadays. It was very frustrating to come back from a business trip and do not see my car on the garage knowing that I was current with my payment... The car was taken to the worst repossession company ever... Took me more than 10 phone calls to get my car back. Besides that they had horrible working hours!!.. I ended up having to rent a car to be able to move around! As if it was not enough... AFTER I returned my car I thought my headache with Honda was over... NOT REALLY!!.. 1) They are charging me for a Repossession fee I have already paid for in April and they want me to give them an itemized receipt because my Credit Card statement I faxed them (Yep! Had to learn how to send a fax.. They are definitely not prepared for the Millennials!!..) is not good enough!.. SO instead of confirming the payment themselves I have to call the repossession company THEY CHOSE to prove something I have done many months ago. 2) Secondly... AFTER returning the car I received a PARKING TICKET! Thats right!.. I returned the car in the morning and on that evening, around 11:30pm, someone from the dealership used the car and parked in a prohibited spot and I received the ticket!!.. I am extremely frustrated and upset about that mess!! More

Thank you FERNANDO DIAZ YOU ARE THE BEST Last year Fernando Diaz help me to buy a car He is excellent salesman,excellent service and tree weeks ago He help me again to buy 2 car You are the b Last year Fernando Diaz help me to buy a car He is excellent salesman,excellent service and tree weeks ago He help me again to buy 2 car You are the best Salesman in brickell honda Thank you FERNANDO DIAZ THANK YOU. More

SERVICE SUCK I have take me car for one thing they work on other thing to get there money work out off the warranty went sometime they would no do anything to t I have take me car for one thing they work on other thing to get there money work out off the warranty went sometime they would no do anything to the car and the problem you first have taken the car for they don't want to fix it that is BRICKELL HONDA FOR YOU. VLAFOND More

Great service My adviser was Carlos Flores, was very clear while expmainingcall the car features, took me for a great test drive and guided me through the process l My adviser was Carlos Flores, was very clear while expmainingcall the car features, took me for a great test drive and guided me through the process like a real professional, i highly recommend the dealership and Carlos and and advisor More

M.Molina Last Saturday I'm just looking around in the Little Havana and I decided to check prices in that dealer,...in conclusion I have a new car thanks to De Last Saturday I'm just looking around in the Little Havana and I decided to check prices in that dealer,...in conclusion I have a new car thanks to Deivis Rodas, the attention was wonderful and he gave me a good price. I love my new car, is powerful and has a good interior comfort. I'm not hesitate when I will make a new business with them. I recommend to anyone who want a new car contact directly with Deivis, is a good follower in your purchase, and can give you reasonable advises during your business. I hope that they continue with this sales spirit. Thanks for everything. More