Brickell Honda

Shady business practices/ switching price after agreement. If I could give them 0 stars I would for shady business practices. I just left this dealership a couple hours ago, and after much debate decided to wr If I could give them 0 stars I would for shady business practices. I just left this dealership a couple hours ago, and after much debate decided to write this review. After researching for about two weeks with other dealerships, KBB, Edmunds, IIHP and cars.com I was ready to buy a car today. I decided with the sales price and other competing quotes Brickel Motors made the most sense for me. Within five minutes of being on the lot I was greeted by Renner. I walked him over to the car I wanted and he let me test drive it right away. Like I said, I wanted to purchase a car today so I did not want to waste time. We sat down and immediately talked numbers. I told him my dream price and he spoke to the manager Ignacio. The answer was no but you never know until you ask..So I dropped the big bomb: I will write a check on the spot for the lowest price they can offer including taxes, fees, etc. to walk out with the car, as long as they meet my top. After back and forth and then speaking directly with Ignacio he gave me a price. Although it was $800 over my max, I understood they needed to make money too, so me and Renner shook on it. I asked both Renner and Ignacio if the price quoted was the exact figure I would write my check out for. They responded each time with yes. AFTER writing the check from my Military credit union and finishing up on the phone with the insurance company setting up my policy (I had just given the agent my credit card info) Ignacio came back and said he misquoted me by 2k dollars!! As he was scribbling out the number we agreed to (I managed to take pictures of the pricing quotes with all the writing on it) he asked me if I "have a personal check or is it from a lending institution?" Wait.. What does it matter? It's treated as cash and neither has any bearing on the final price of the car. My check happened to have stamped in big letters "do not exceed $___ amount" which was a higher amount then what the figure was that we agreed to. It just seemed very convenient that as soon as they noticed my check (they say they did not but I set it down on the desk in clear view) the agreed upon price was now incorrect. I know it may be a shock but though I am a young woman I do understand the basic concept of a verbal agreement and know that bad business practices are just that. NO excuses. I understand I could be the only person who had a bad encounter with Brickell Motors but I felt this situation warrants an honest review. My father later called the owner and although he was extremely apologetic he still quoted UP from the price I was given by $321. So apparently for Ignacio not being able to calculate numbers correctly though he had 30 minutes to do so, I have to now exceed my limit by $1,121. It's sad to know they have just solidified the "dishonest car salesman" stigma. I have already told some of my military friends/ family and clients, and tomorrow I will be letting the bank and all other military installations know of the deceptive tactics I have unfortunately encountered today. Recap: 1. The free iPad Air is for new car buyers!! (that pay full price on the car)<---nowhere on the website does it say that. 2. Regardless if you get it in writing, shake on it, ask them to reiterate a handful of times AND write a check, they can go back on their deal. 3. Screenshot any and all prices on the website: The exact car I wanted had a different MSRP and sales price listed that they said were both incorrect. My screenshot is what saved me. 4. If you are military go somewhere else. More

First time car buyer I had a great experience buying my car from Brickell Motors. I was actually thinking about going to a dealership closer to me, but Darien, their True I had a great experience buying my car from Brickell Motors. I was actually thinking about going to a dealership closer to me, but Darien, their True Car rep. reached out to me within a few minutes of me securing my true car price and ensured me that I would get that price and set up an appointment for me the next day. So the experience started before I even got to the location. When I got there, they had someone park the car I came in for me, and immediately offered coffee and comfortable seating. Marlene was the salesperson who took care of me and she went above and beyond to make sure i was happy with the car I'd chosen, made me feel comfortable in getting the price I had come prepared for, and gave me a bit of financing advice to lower my monthly payments. Next up was the Finance manager Lazaro, who was very genial, and understood that we were working with a tight budget. Overall, I left very satisfied with my purchase, and looking forward to a positive relationship with the dealership going forward. More

Amazing Best service department ever! (except for Julio. He definitely has a bad attitude. Lighten up pal!) This past saturday, May 30th, I went to get my car Best service department ever! (except for Julio. He definitely has a bad attitude. Lighten up pal!) This past saturday, May 30th, I went to get my car fixed because it was giving me a helluva time. Izzy Molina took care of me so fast, I didn't even get the chance to sit down and get comfortable! Gave me a free oil change too! Don't know why they get bad reviews. Anyway, my bill came out to around 150 or so which is reasonable but to make things even better, he asked their funny, sassy cashier (which is scary, in a good way, because the cashier they had a few months ago was a total b****. I guess the service manager finally realized that and got someone who actually has a fun personality) to give me a 10% off! Loved Izzy, loved the work done to my car (working perfectly!!!) and I loved the cashier and the work environment! Keep up the awesome work! Will definitely come back and recommend all my Honda drivers to get their cars serviced here! More

got a wrong diagnostic, job not done, but charged anyways got a wrong diagnostic by the "supertechnician most qualified" they have there, and when I made a complain about it, the service manager, Julio gave m got a wrong diagnostic by the "supertechnician most qualified" they have there, and when I made a complain about it, the service manager, Julio gave me the most rude attention I have ever received , what do ne need to do to get a honest and respectfull service?, I have to find a way to cancel the service agreement I made with the and for which I paid already, but, Please, DO NOT GO To BriCKEll HONDA, you are going to be ripped off More

horrendous Horrible service! I have to say this was my worse experience buying a car. The customer service was non-existent, the show room was cramped with table Horrible service! I have to say this was my worse experience buying a car. The customer service was non-existent, the show room was cramped with tables, and a very unprofessional salesman . I will definitely come back to this dealership. More

SUPERIOR SERVICE! After a terrible experience at another Honda dealership years ago, I decided to take my business to Brickell Motors and I have not regretted it since! After a terrible experience at another Honda dealership years ago, I decided to take my business to Brickell Motors and I have not regretted it since! I have purchased and leased several vehicles from Emil Kasumov. His customer service will exceed all expectations and he is truly a professional. Brickell Motors should definitely be proud and grateful for having such a stellar employee! We leased two more vehicles with Emil's help and are very happy with our purchase. If you are looking for a great dealership with outstanding service, visit Brickell Motors and ask for EMIL! Warm Regards, Sue & Jorge T. More

Happy Customer Great service! I have to say this was my best experience buying a car. Luis Luces was excellent, and a true professional. I will definitely come back Great service! I have to say this was my best experience buying a car. Luis Luces was excellent, and a true professional. I will definitely come back to him for my next car. More

Mr. Gabriel is a brilliant person and vendor I had an appointment last week to buy a car and even though this is not the first time buying a car with him his service and treatment was magnificent I had an appointment last week to buy a car and even though this is not the first time buying a car with him his service and treatment was magnificent. Strongly recommend to anyone Mr. Gabriel to anyone looking for the best service experience. More

Irresponsible Finance Department When I initially purchased my car, the salesperson (Danny) was very helpful and courteous. I was very happy with my purchase and the attention i recei When I initially purchased my car, the salesperson (Danny) was very helpful and courteous. I was very happy with my purchase and the attention i received. Even though the car's gas tank was almost empty when I drove it off the lot, the manager told me they would fill up my gas tank when I took it back for the first oil change. At the time of the first oil change, they acted like they had no idea what I was talking about, and I had to argue with them in order to get a simple tank of gas that was rightfully mine. Secondly, I paid my car loan off after 2 and a half years and up until that point there had been no other mishaps with Brickell Honda. After paying off my car, I received a letter in the mail from Honda Financial Services stating that I was entitled to a refund for the unused portion of my GAP insurance (approximately 2 and a half years). At this point I went to my dealer (Brickell Honda) and filled out a GAP Cancellation Form, which the dealer never sent to Honda Financial Services, and therefore was never processed. I called back every 2 weeks and even showed up there in two different occasions to ask about the status and they would tell me not to worry about it that it was in the mail. After nearly 6 months, I decided to contact Honda Financial Services directly and I found out Brickell Honda had never made contact with them and they had not submitted my claim. Because of that, I lost a portion of my GAP insurance. The person at Honda Financial Services even said "Yeah, Brickell Honda dropped the ball, again." This is unacceptable and the reason for my review. More

The worst service ever!!! To Whom it may concern, Honda Financial repossessed my car NOT for lack of paper but because I didn't MAIL them the signed papers. I do not go to To Whom it may concern, Honda Financial repossessed my car NOT for lack of paper but because I didn't MAIL them the signed papers. I do not go to the post office... Who goes to the post office. Its 2014, everything is done online nowadays. It was very frustrating to come back from a business trip and do not see my car on the garage knowing that I was current with my payment... The car was taken to the worst repossession company ever... Took me more than 10 phone calls to get my car back. Besides that they had horrible working hours!!.. I ended up having to rent a car to be able to move around! As if it was not enough... AFTER I returned my car I thought my headache with Honda was over... NOT REALLY!!.. 1) They are charging me for a Repossession fee I have already paid for in April and they want me to give them an itemized receipt because my Credit Card statement I faxed them (Yep! Had to learn how to send a fax.. They are definitely not prepared for the Millennials!!..) is not good enough!.. SO instead of confirming the payment themselves I have to call the repossession company THEY CHOSE to prove something I have done many months ago. 2) Secondly... AFTER returning the car I received a PARKING TICKET! Thats right!.. I returned the car in the morning and on that evening, around 11:30pm, someone from the dealership used the car and parked in a prohibited spot and I received the ticket!!.. I am extremely frustrated and upset about that mess!! More