Brickell Honda

great experience I purchase a car from Joan moreno, excellent associete. He helped me to find the car that fit my necesities. I will recomended him to all my friends a I purchase a car from Joan moreno, excellent associete. He helped me to find the car that fit my necesities. I will recomended him to all my friends and family. Thank you Joan for your help. Love brickellmotors dealer i always will buy cars here!!! More

great service all around Joel Zarzabal helped me get a great car for even better price. courteous, professional and goes the extra mile to make sure that the customer is satis Joel Zarzabal helped me get a great car for even better price. courteous, professional and goes the extra mile to make sure that the customer is satisfied. More

Sales specialist Deivis rodas es un excelente profesional me asistió en todas mis necesidades y expectativas estoy muy contenta muchas gracias fue de gran ayuda, lo re Deivis rodas es un excelente profesional me asistió en todas mis necesidades y expectativas estoy muy contenta muchas gracias fue de gran ayuda, lo recomiendo ampliamente sabe su trabajo y es muy profesional . More

Although many issues were presented with our sales person Delvis, Randy the manager of the dealership managed to make it right at the end. Simply by apologizing and understanding. As which I mentioned to him Delvis, Randy the manager of the dealership managed to make it right at the end. Simply by apologizing and understanding. As which I mentioned to him it was not his fault. Delvis managed to say one price and mention another in person as well as remain unprofessional and ignore the customer as I was simply saying "thank you" and goodbye. After many issues I opened the middle section of my car to find trash and my tank wasnt even filled considering the multiple times I wasted gas going there and the complications. Me as a worker in customer service I have learned to always apologize and understand. Him knowing I was upset went to my bf behind my back and loudy asked him to score all 5's on the survey for him and apologized to him. The car was for me and not even once did he apologize. The reason this survey is all 5's is thanks to the manager Randy. Because not only did he apologize but he understood the frustration and took the extra time to add a wow factor to my new car by including the first months payment. This is why he is the manager. And as i've spent the most of this talking about the horrific sales experience I thank Randy for his patience and perseverance to help his loyal customers who have taken out many cars with brickell honda and therefore would come back, or recommend this dealer to another person. Because, in the end when you loose 1 customer who has a husband, son and a whole family dedicated to Honda you loose alot. Thank you again Randy for your help. Even though I saw you for a total of 2 mins. you managed to make everything right on behalf of your sales person. More

This is THE BEST DEALERSHIP I've never seen before! They really helped me to find a good car with the best financing plan. The customer service is incredible excellent. When I arrived to the Dealership They really helped me to find a good car with the best financing plan. The customer service is incredible excellent. When I arrived to the Dealership, they told me: -Today, you leave the store with a new car!-. They don't try to sell me a car, they talk like a friend, giving me the most convenience tips. I chose the color and all the features of the vehicle exactly as I wanted… I'm so happy with my new car. Simply, they are genuine! Deivis Rodas was the person who helped me to find a car with the best finance plan. Highly recommend... Thank you many times, you're incredible! -The Best Customer Services. -The Best Finance Plan. -Multiple options of cars. You'll be surprise if you go there! More

My first car, and let me tell you it could not of gone better. David Rodas was great guided me through all the steps and made everything a walk in the park. He gave me a full walk-through of the car. even better. David Rodas was great guided me through all the steps and made everything a walk in the park. He gave me a full walk-through of the car. even stayed after the sale was complete to help me install the blue-tooth and much more!! Would recommend this dealer ship in the blink of an eye. when you go make sure you find David Rodas great sales rep and nice guy. More

This is my 3rd car from BHONDA The best service in This is my 3rd car from BHONDA The best service in Miami - Mario Cinelli - professionalism top of the line. He is the only reason I do business w This is my 3rd car from BHONDA The best service in Miami - Mario Cinelli - professionalism top of the line. He is the only reason I do business with Brickell Honda. More

I took my 2010 Honda Insight to Brickell Honda for a basic service oil change with tire rotation. After I left and was on the interstate, my car vibrated a lot so I called and was given a time to bring basic service oil change with tire rotation. After I left and was on the interstate, my car vibrated a lot so I called and was given a time to bring it back. When I came back, the mis-alignment had caused the tire to wear down to the threads and I had to pay for a new tire. Brickell Honda did not take responsibility. THEN, this is the worst, a month later I received this post-card in red and white bold letters that stated I there was a re-call and I needed to bring my car in ASAP. I called to ask what is the re-call about and I was told that they would tell me once I arrived and that their tech would also tell me about any other services which I may need. I called to speak with a manager to find out if this is a safety-recall that needed immediate service or if it could wait. I was told again that no one would tell me until I brought my car in. I called again and insisted on speaking with a manager who told me the same thing and then hung up on me! I filed a complaint with the Better Business Bureau to which they never responded. I wrote to Honda Corporate and they called to assure me that there was no safety re-call. What a scam from these slime bags! Also, they sometimes have a guy walk around in a doctor's coat to talk to people to, what can only guess, is to manipulate and intimidate people into buy more services and products. DO NOT GO THERE! More

Sam was extremely helpful and went out of his was to make sure that I got the car I wanted at the best price. Every time I go back, I know that I can rely on Sam to provide customer satisfaction. sure that I got the car I wanted at the best price. Every time I go back, I know that I can rely on Sam to provide customer satisfaction. More

As always I have a very positive review of Brickell Honda since I've been a customer for years and over the years I've had the same Sales Specialist Yonien Gonzalez which every single time succeed my e Honda since I've been a customer for years and over the years I've had the same Sales Specialist Yonien Gonzalez which every single time succeed my expectations and more, what a wonderful staff you have. More