Brickell Honda - Service Center

Ms Susana Fernandez My sales person is very professional very helpful and the service concierge was very helpful excellent service overall Brickell Honda lives up to their promise will continue to recommend very helpful and the service concierge was very helpful excellent service overall Brickell Honda lives up to their promise will continue to recommend all my friends! Thank you again More

An excellent experience, pleased with the entire process. My advisor Vladimir Diez was professional, courteous, and thorough. My advisor Vladimir Diez was professional, courteous, and thorough. More

Up until this most recent service appointment, I would've given 5 stars. But my appointment this week was a disaster. 1) Last week, I scheduled a service appointment online, where they would pick up my car given 5 stars. But my appointment this week was a disaster. 1) Last week, I scheduled a service appointment online, where they would pick up my car at 10am Monday morning. Had done this previously and it was a great experience. 2) Driver called at 8:45am to tell me he was at my house to pick up my car. I was on a conference call and could not accept the driver's call. This was the reason that I scheduled a 10am pick up, and not an earlier one. 3) When I called the service department to try to get the driver back or reschedule for another day, they suddenly announce that there is now a $19.95 charge for pickup/delivery of my car (I only live 5 miles away). Used to be free, but in the past week they have added a charge. This charge does not appear anywhere on their website, in the reservation system, in the terms and conditions of the reservations system, in any email or text confirmation. So if they had been able to pick up my car at 8:45am, I would've been charged for this service, that had previously been free, without being notified in advance. I find this completely unethical. 4) When I explained that this was "sold" to me as one of the perks of buying/leasing my car from Brickell Honda, they said that I would need to talk to the Sales Manager about this. 5) They connected me with the Sales Manager and I received his voicemail. I left a detailed message and asked for a return call. This was Monday 1/10. It is Thursday 1/13 and I still have not received a return call. More

Service Advisor courteous and knowledgable. Took me to the mechanic to see the leak Leak confirmed,work authorized the mechanic to see the leak Leak confirmed,work authorized More

Good communication, excellent work and fast , im appreciated to have my car with honda Brickell appreciated to have my car with honda Brickell More

Good and attentive customer service. I have great experience when buying Honda vehicles. My 3rd car. experience when buying Honda vehicles. My 3rd car. More

Staff was knowledgeable and friendly. The service performed was excellent and completed in a timely manner. performed was excellent and completed in a timely manner. More

Scheduled Appointments are useless. Still had to wait over 2 before car even looked at over 2 before car even looked at More

Great Service - fast turn around. Very accommodating. The valet service is a very nice incentive for customers. The valet service is a very nice incentive for customers. More

Expensive, absurdly. $260 to replace rear brake pads. The pads should cost $50 so $200+ for what should take less than an hour in labor? The I see a coupon on their website for brake pad service for half the pads should cost $50 so $200+ for what should take less than an hour in labor? The I see a coupon on their website for brake pad service for half the price. I wouldn't have found it had I not checked myself and seen this gimmick. Not impressed More