Brickell Honda - Service Center

Very disappointed. I have been a customer of Brickell Very disappointed. I have been a customer of Brickell Motors for almost twenty years (bought my first car there and have bought at least 3 cars from Very disappointed. I have been a customer of Brickell Motors for almost twenty years (bought my first car there and have bought at least 3 cars from them after). I have always taken my cars to perform maintenance with them. They used to provide a very good service but sadly is not the case anymore. I recently took my Odyssey for a regular oil change and decided to wait at the lounge. Although the Service Advisor promised that the car was going to be ready in 1 hour or less, it took 3 hours and a half to finish a simple oil change that is not supposed to take more than 40 minutes to complete in the worst case scenario. I was tired of waiting and went to talk to her and find out the status of the service and she gave me the unpleasant news that they hadn't even started to perform the oil change yet!!!...after 3 hours and a half!!!. It was not until that moment when she saw that I was not pleased, that she went and rushed the mechanics to do the job, which they finished in 20 minutes. Then she told me that the car was ready, I paid the bill and went to the pick up aream.... and oh suprise!!...they changed the oil in a rush and didn't even reset the computer....the service light was on in the instrument cluster. I immediately let them know about it and another Service Advisor came to reset it. I left the facilities and later found out that they didn't even performed the multipoint inspection they supposedly do everytime the car is taken for service; the tire pressure was low in two of the tires and was showing different readings on the other two.....which means they did not do anything to my car!!! and is not the first time it happens, this is the second time in less than two years that I notice low tire pressure after a service is performed with them. It even makes me wonder if they finally changed the oil or not....as an old client, I have a really bad aftertaste and despite my loyalty, I'm not willing to continue rewarding a mediocre service or recommend it to my family or friends. Once again, big dissapointment!! More

Amazing service, great attention to details from all staff members. Vladimir and Susana were very helpful with this transition. Highly recommend to all of my friends and family. staff members. Vladimir and Susana were very helpful with this transition. Highly recommend to all of my friends and family. More

Awful service bad customer service the service team has a bad customer service they beed to be trained .....................bad bad bad they make me waist my time has a bad customer service they beed to be trained .....................bad bad bad they make me waist my time More

Vladimir was very professional, courteous, and polite. I went there without an appointment and he was able to fit me in and within two hours I took care of all my issues. went there without an appointment and he was able to fit me in and within two hours I took care of all my issues. More

No help at all , never in contact with my sells man . My issue on my car was never handled the correct way and it’s still not fixed very unprofessional issue on my car was never handled the correct way and it’s still not fixed very unprofessional More

Always very helpful and excellent recommendation.I always buy Honda and get everything done on Brickell Honda. I enjoy the waiting area and the cafe buy Honda and get everything done on Brickell Honda. I enjoy the waiting area and the cafe More

Had a great experience here at brickell Honda. The service was great and quick. The communication was outstanding! Anthounette was really professional and was very accommodating would definitely recom service was great and quick. The communication was outstanding! Anthounette was really professional and was very accommodating would definitely recommend! More

The excellent quality of the Service Department is why I purchase my cars from Brickell. They are efficient, professional, helpful and never push for unnecessary procedures. purchase my cars from Brickell. They are efficient, professional, helpful and never push for unnecessary procedures. More

The team at Brickell Honda is the best hands down the customer service at this location is off the charts five-star service the minute you pull up. customer service at this location is off the charts five-star service the minute you pull up. More

No me dan una explicación lógica de por qué si el aceite es sintético lo que dura es casi 4000 millas.yo pienso que porque cuando hice el negocio me dieron 2años de servicio free quieren ahora en menos de l es sintético lo que dura es casi 4000 millas.yo pienso que porque cuando hice el negocio me dieron 2años de servicio free quieren ahora en menos de los 2años terminar eso alegando que son 4 servicios cosa que no me dijeron el día que hice el lease.me devolvieron el carro después del servicio con el % de vida del aceite donde mismo estaba sin resetearlo en la pantalla como si no hubieran hecho nada.tampoco me fregaron el carro.en fin estoy loco por terminar con los servicios y créanme que no iré más a ese dealer y al que me pregunte le daré mi experiencia.bye More