Brickell Honda - Service Center

The appointment was scheduled for 30 minutes, but when we got there you told us it would take two hours.It was only for a recall and software update but it should’ve been only the 30 minutes you promisedi got there you told us it would take two hours.It was only for a recall and software update but it should’ve been only the 30 minutes you promisedi More

I had a great experience at Brickell Honda. The staff was friendly and my car was serviced so fast! Will continue sending my car in for future services. friendly and my car was serviced so fast! Will continue sending my car in for future services. More

Worst service I’ve received in a Honda dealership. The staff seems to be partying and playing instead of taking care of customers. I had to wait on the staff to talk to me for over 15 minutes and when I w staff seems to be partying and playing instead of taking care of customers. I had to wait on the staff to talk to me for over 15 minutes and when I went to ask the guy looked at me and said “someone will be with you” and turned around and went to talk to his friends and ask them to show him pictures while I was still standing next to him. When I asked for a manager, everyone said “he is not available”. There was no one available to help nor find any fixing. I was seen after my appointment time. And people who were walk-ins were seen before me. I honestly go to aventura Honda even though it’s 30 minutes drive instead of a 10 minute drive to Brickell Honda because the service here is never decent to say the least. More

Thanks for a great experience. Great price on full synth oil change. I am definitely coming back. Need new brakes! I dont trust going anywhere else oil change. I am definitely coming back. Need new brakes! I dont trust going anywhere else More

Good customer service, I am very satisfied with the service they give me.I went to the dealer for a change my service and I get my appointment very fast, Thank you. service they give me.I went to the dealer for a change my service and I get my appointment very fast, Thank you. More

They always provide exceptional customer service, top to bottom. Orlando and Mario have made my leasing experience totally hassle-free. They really go above and beyond. bottom. Orlando and Mario have made my leasing experience totally hassle-free. They really go above and beyond. More

Jessica on the phone, great customer service. The visit started strong. Was promised one hour. After two hours I went to check on the car and the cashier attendant told me that the specialist had gone on b started strong. Was promised one hour. After two hours I went to check on the car and the cashier attendant told me that the specialist had gone on break and that the car had been ready. I was not even acknowledged by a total of five staff members at the time I retrieved my car. More

Charged 328.39 for 45 minutes of labor during my 15k service that included no repairs. I called with questions regarding this 4 times and i was told that a manager would reach back to me. Nobody reached service that included no repairs. I called with questions regarding this 4 times and i was told that a manager would reach back to me. Nobody reached out, i spent around 2 hours on the calls. That was 3 weeks ago. At labor rate of 328.39 per hour and callbacks, i do not recommend this location More

Always good. Sam Vidal always very helpful. Comfortable waiting area, toilet facilities, and coffee machine. I also have a chance to take a look at the new Honda cars on display. I get a lot of reading don waiting area, toilet facilities, and coffee machine. I also have a chance to take a look at the new Honda cars on display. I get a lot of reading done and cell phone information while waiting for my car. More

Daniela was surprisingly GREAT!!! Perfect 10. Thanks for the attention to details and full explanation about what to expect! Truly appreciated for the way it was done!! the attention to details and full explanation about what to expect! Truly appreciated for the way it was done!! More