Brickell Honda - Service Center

I just want to recognize a great work performed by Oscar Sanchez (Service Manager). After an awful experience related to my previous car's battery that nobody knew how to deal with in a professional manne Sanchez (Service Manager). After an awful experience related to my previous car's battery that nobody knew how to deal with in a professional manner, Oscar, who had taken over the position just recently, managed to stand by the unkept promises I previously received from others, including a manager by the name of Luis. I was there twice before I met him, and all I got from their staff was pure xxxxxxxx around the bush. On my third "visit", ready to take legal action against this unprofessional staff, I met Oscar, who patiently reviewed the whole thing & made things straight. Thanks to his professionalism, a big trouble caused by his incompetent colleagues was finally resolved, and on my fourth "visit", almost two months after my first one & a lot of inconveniences, I received my refund. A big THANK YOU for you, Oscar. You are a very professional gentleman who stands by his word. Your managers should be very proud of having you working by their side. Best wishes, Joel More

We have had very bad experiences with this dealership. The prices they quote appear to be made up on the spot. We had a small weather strip on the passenger side sliding door of our Odyssey that needed r The prices they quote appear to be made up on the spot. We had a small weather strip on the passenger side sliding door of our Odyssey that needed replacement that was quoted for over $100 for parts and labor but a quick internet search showed the part is less than $15 and easily installed. A brake fluid replacement job was quoted for over $400 whereas we easily found a quote for $66.40 from an internet search (DriverSide.com). Also prior to this visit, we had a major service involving replacing spark plugs and timing belt and water pump. The timing belt and water pump cost over $1000 with parts and labor, yet today on Brickell's website they have a $389 special for the same job (labor included). I confirmed the latter price by calling the service department. The price includes all parts and labor. Even if this a Honda special, I fail to understand why they need to mark the price up by $600. I am open minded and a fair consumer but the last experience (quote for the weather strip and brake fluid) is the last straw. I would caution all customers to be wary of quotes given by this dealership. I went to this dealership because I saw good reviews. However, most of these reviews seem to be for minor work or new sales etc. We have done extensive work on our car and our experience has been horrible. I would say this is the worst dealership I have ever dealt with. More

Mario Murgado and Alex Andreas, the owners of the dealership, personally helped me with both buying and servicing my wife Honda Odyssey. They pick up and drop off her van and bring it back in perfect dealership, personally helped me with both buying and servicing my wife Honda Odyssey. They pick up and drop off her van and bring it back in perfect condition. I have never met a car dealer who is so committed to customers service and doing the right thing. i also love their cafe in their dealership because when i do have to bring the van in i can eat and use their free wi-fi to get work done while i wait for the car. More

I had the most pleasant experience at Brickell Honda, especially with Freddy in the service department. The seatbelt buckle in my Accord was defective and I took it there to have it replaced. I was surpr especially with Freddy in the service department. The seatbelt buckle in my Accord was defective and I took it there to have it replaced. I was surprised to find everyone to be very knowledgeable and polite. I'm very happy with the service I received. More

Great customer service!! Friendly and attentive staff, knowledgeable advisors, very convenient location and additional services, like cafeteria, well-stocked accessories' boutique, shuttle service, car re knowledgeable advisors, very convenient location and additional services, like cafeteria, well-stocked accessories' boutique, shuttle service, car rental, you name it, they have it! You can take your car for service with no hassles. Keep up the excellent service. More

honda motors and this dealer have not taken care of a defect my Element sc 2008 w/ 32000 miles has of excessive oil consumption/burning or wasting they don't know!they tried to fix it once, did'nt work n defect my Element sc 2008 w/ 32000 miles has of excessive oil consumption/burning or wasting they don't know!they tried to fix it once, did'nt work now they stat its normal my car waste 1 qrt. of oil every 1000 miles!i have gone to this dealer and the service writers are ALWAYS new so its very hard for anybody to want to take care of my major engine problem i have.everybody in this dealer is friendly and put on a smile but no results. More

I am extremely pleased with the service I have been given at your dealer. I have only dealt with Jose Betances (Salesman) and he has given me a great impression of the quality and workmanship your dealer has at your dealer. I have only dealt with Jose Betances (Salesman) and he has given me a great impression of the quality and workmanship your dealer has to offer. My services have always been prompt and everything that i have asked to be done, has always been completed. More

Just wanted to praise the great employee you have working at Brickell Honda, John. I called on Thursday morning and he fit me in right away. John took the time to explain what was going on with my car in a at Brickell Honda, John. I called on Thursday morning and he fit me in right away. John took the time to explain what was going on with my car in a language I understood. He made sure to check with me and inform me of the cost of repairs to my vehicle. John was very friendly and truly seemed concerned that the job was done right. I will definitely recommend Brickell Honda to friends because of the great service that was given to me by John and the staff at the service center! More

the reason why i give this dealer a really high rate is because they helped me to buy a car, perfect price and the car feels great is really comfortable. and the people working there are amazing! i would r because they helped me to buy a car, perfect price and the car feels great is really comfortable. and the people working there are amazing! i would recommend anyone that wants to buy a car to go to brickell honda. More