Brickell Honda - Service Center

Not the best service It was my first visit to do an oil change at this location. I had always visited Largo Honda and the level of service is nothing compared to this loca It was my first visit to do an oil change at this location. I had always visited Largo Honda and the level of service is nothing compared to this location. I had an appointment and I was assuming my car will be ready within an hour or so. But it took 2 hours and half with an appointment. When i went to ask about my car she didn’t know about my car. She had to ask me for the name again and she just told me that my car is next in line. I don’t know what that means since my car has been inside for a little over an hour so I asked the lady what was that mean in time... and she told me like another 30 minutes. I don’t know how that works in that location. In other location it usually takes 1 hour or so with appointment and they let me know in advance how long it will take, but not in this one and the attitude that i was giving the answer with was like I should’ve known it was going to take over 2 hours. Well, no I didn’t. They guy at cashier couldn’t find my car paperwork at first, and then it jokes about the price.... seriously!!! I don’t think my face was friendly at that moment to make extra comments, so that was unnecessary More

Tire Service They offer lyft so you don't have to wait hours in the lobby. John was kind and courteous. Lazara was my salesperson, also recommend her. They offer lyft so you don't have to wait hours in the lobby. John was kind and courteous. Lazara was my salesperson, also recommend her. More

Very helpful and friendly Very fast service and friendly, they said two hours and it was ready sooner, i got there late and they didn’t have a problem with it. Very fast service and friendly, they said two hours and it was ready sooner, i got there late and they didn’t have a problem with it. More

Sam was an outstanding service attended I was so impressed w the customer service I recvd from Samuel Vidal. He took care of my car needs. He new my situation and went out of his way to ma I was so impressed w the customer service I recvd from Samuel Vidal. He took care of my car needs. He new my situation and went out of his way to make sure I had transportation to get home & back to pick up when my car was ready. Greeted me as if we was family. Outstanding service. Tk you Samuel u made my best entire day / week. More

Bad service. Unprofessional, took my house key out of my ke Did not reset my need for service in my car. Did not measure my battery or my tires. The fluids were not replenished to satisfactory levels as you no Did not reset my need for service in my car. Did not measure my battery or my tires. The fluids were not replenished to satisfactory levels as you normally do. When i complained they told me the service guy was untrained and learning his job. He screamed at me in Spanish. And they told they were short on technicians. How somebody take your keys apart without your consent and doesn’t even advice you about it. Witse place ever More

Service with a smile and purpose. I had booked a regular A Service pack with my app and when I got to the dealer even though it was not schedule with my usual service personal he took I had booked a regular A Service pack with my app and when I got to the dealer even though it was not schedule with my usual service personal he took the time to go out and great me and say hello. He said he would check and follow up on my service call. I t resulted I needed also to aline my vehicle and he told me and took care of It. I tell you the service that Samuel Vidal offers exemplifies how service should run in all dealers or shops. He make me feel confident that I am doing the correct thing and gets it done ASAP. Once again you prove that you are the best. More

Many bad experiences I have had many bad experiences with them once I brought my car for services and they returned it with a flat tire that I realized after started drivi I have had many bad experiences with them once I brought my car for services and they returned it with a flat tire that I realized after started driving and because I drove just a mile away had to pay $250 for it, they took the coins and some gums from the car, missed a valve cap and don’t give car wash. That’s services but sales is not too far behind!!! More