Brickell Mazda - Service Center

Updated with 2nd experience. Last time, I wasn't so pleased but this time they really went out of their way to please me. The complimentary Uber/Lyft was useful since the service Last time, I wasn't so pleased but this time they really went out of their way to please me. The complimentary Uber/Lyft was useful since the service was delayed and I had places to be. They did a great job cleaning my vehicle this time. Thank you! More

Less than 6 months ago I took my car to Brickell Mazda because I was feeling something weird on the wheels, like a bump on a tire or something. They advised to get all 4 new tires and of course align them because I was feeling something weird on the wheels, like a bump on a tire or something. They advised to get all 4 new tires and of course align them, so I did, since I like to feel safe in my car. Last weekend, I took my car in for service (mileage) and they told me I should get another wheel alignment and change the break fluid, both supposedly requiring “Immediate attention“. I barely drive my car, maybe once or twice a week, so I asked them why they thought I would need an alignment if they had done one less than 6 months ago when I got all 4 brand new tires. They answered “maybe you just hit a pot hole, it’s very slight”. First, like I said before, I BARELY drive my car, and I have not hit any pot holes, besides the occasionally bumpy I-95, which shouldn’t be enough to misalign my wheels (please correct me if I’m wrong) unless they didn’t do a good job at aligning them in the first place. This is my first reason to stop trusting Brickell Mazda. Moreover, I did tell them to please change my brake fluid. But when I went to pick up my car I found an unopened bottle of break fluid on the passenger seat. Since I doubt they’re giving me this for free, and taking into account other precedents, I’m leaning towards thinking they actually forgot to change my break fluid, for which they charged me $198. Like I mentioned before, I like feeling safe in my care and knowing it’s reliable. However, I no longer trust Brickell Mazda with servicing my car properly and charging me fairly, so I will not be going back there and I would suggest every Mazda owner who cares about both their safety and their pockets to avoid this place. More

TOTALLY SATISFIED FRIENDLY STAFF THAT HELP GUIDE YOU THRU THE PROCESS AND ARE ATTENTIVE TO YOUR NEEDS AND EXPECTATIONS. ALL THE ISSUES I HAD WITH THE CAR WERE RESOLVED FRIENDLY STAFF THAT HELP GUIDE YOU THRU THE PROCESS AND ARE ATTENTIVE TO YOUR NEEDS AND EXPECTATIONS. ALL THE ISSUES I HAD WITH THE CAR WERE RESOLVED TO MY SATISFACTION. More

Individual Character Makes a lot of Difference Been to t place a couple of times. My recent experience was the best so far. Kudos to Eros for the good service. Need more people like him. Been to t place a couple of times. My recent experience was the best so far. Kudos to Eros for the good service. Need more people like him. More

Great communication! From scheduling my appointment to dropping and picking up my car, the communication was thorough and helpful the entire process. The transportation wa From scheduling my appointment to dropping and picking up my car, the communication was thorough and helpful the entire process. The transportation was a huge help considering I was working during the day when this all took place. I didnt have to sit there and wait or pay for transportation back and forth. More

Easy and seamless service. Having the Lyft service provided for my return after the drop off of my Mazda CX-5 made the process of having my car serviced very easy.. Having the Lyft service provided for my return after the drop off of my Mazda CX-5 made the process of having my car serviced very easy.. More