Brickell Mazda - Service Center

No title. The manager was especially helpful, but the others without exception showed competence and professionalism. Everyone helped. I was impressed.I will The manager was especially helpful, but the others without exception showed competence and professionalism. Everyone helped. I was impressed.I will come again. Ed Erwin More

Not great. When I got there nobody seems ready to take on the job. Everybody was relaxed and chatting and didn't even turn to try to help. When somebody finally When I got there nobody seems ready to take on the job. Everybody was relaxed and chatting and didn't even turn to try to help. When somebody finally helped me he was not enthusiastic or helpful but rather seemed angry. When I went to pick up my car there was something wrong with it which was on the paper but the manager couldn't seem to explain it to me and the guy who looked at my car had left which would have been fine if he would have looped in the manager so he could explain it to me. That has been the case for 2 visits now. Oh and this time, the car was wasn't working. More

Arrived early but had to wait I arrived an hour early due to having to host a conference call. I was greeted promptly and given a clipboard to sign in on. I sat down and set up my I arrived an hour early due to having to host a conference call. I was greeted promptly and given a clipboard to sign in on. I sat down and set up my laptop for my conference call. Since I was early and started a call, I wasn't too concerned when I was not brought in to meet with a service advisor right away. However, when an hour passed and my original appointment time passed, I went into the office to see how much longer. Come to find out, my name had already been highlighted and there was no plan for anyone to come to meet with me. If I had not gone in, I would probably have been waiting until the shop closed. There was some back and forth about who crossed off my name. Apparently one of the younger service advisors was supposed to help me, so he may have been the one who crossed my name off the list, but he said he didn't. More

Fantastic service as always. This dealership always goes above and beyond in providing me with the optimal car service. They are the to ensure I leave happy and have my car functu This dealership always goes above and beyond in providing me with the optimal car service. They are the to ensure I leave happy and have my car functuoning at its best. More

Service Center customer service Mr. Eros Cruz ist the best employee you have in Brickell Mazda! He is kind, knows his business, lets uou know what you ask him! He explained the invoi Mr. Eros Cruz ist the best employee you have in Brickell Mazda! He is kind, knows his business, lets uou know what you ask him! He explained the invoice and what has been done to better run your car!Congratulations for this young man! He is excellent!! More

Perfect service!!! I took in my vehicle in for a recall and an issue with the front brakes. My car would make a sound when performing parking lot maneuvers and it was re I took in my vehicle in for a recall and an issue with the front brakes. My car would make a sound when performing parking lot maneuvers and it was resolved quickly and efficiently. Definitely coming back for my maintenance services. More

Excellent Quick and professional. The guy who serviced me is very nice. And the coffee there is good too. I wait only 25 mins. I would like to visit again. Quick and professional. The guy who serviced me is very nice. And the coffee there is good too. I wait only 25 mins. I would like to visit again. More

Friendly and fast But mistake my appointment was schedule for the wrong dealership (GPS tracking on app fault), but the agent here helped me with the arrangement to get But mistake my appointment was schedule for the wrong dealership (GPS tracking on app fault), but the agent here helped me with the arrangement to get it done without loosing my trip. Thanks I really appreciate it. More

Good service Good service. Took a little more time than expected though. About 7 hours for service and a revision. The car was ok at the end l. Good service. Took a little more time than expected though. About 7 hours for service and a revision. The car was ok at the end l. More

Great service . Richard was very helpful and guided me through everything my car needed. Customer service was exceptional and the establishment is very clean. I wou . Richard was very helpful and guided me through everything my car needed. Customer service was exceptional and the establishment is very clean. I would highly recommend this place. More