Brickell Mazda - Service Center

Richard is very helpful and a pleasure to work with. The dealership is very conveniently located and has a good service department. Five star rating! dealership is very conveniently located and has a good service department. Five star rating! More

Eros Cruz gets 5 stars from me. He cares and makes sure that your a satisfied customer before you leave, i appreciate that so much. that your a satisfied customer before you leave, i appreciate that so much. More

Oil change I just called them in the morning to schedule service for my lease Mazda and got great & fast same day service with notifications and transportation ! I just called them in the morning to schedule service for my lease Mazda and got great & fast same day service with notifications and transportation ! More

Very professional and super nice. These guys are top notch and got me back on the road after my service was done in the exact they told my car would be ready. Great job! Thanks Juan. notch and got me back on the road after my service was done in the exact they told my car would be ready. Great job! Thanks Juan. More

Great Experience as always Very well taken care of by Eros, had loaner car waiting when we arrived, constant communication of updates on vehicle service status. Very pleasurable Very well taken care of by Eros, had loaner car waiting when we arrived, constant communication of updates on vehicle service status. Very pleasurable experience. More

I was satisfied with the work of the employee Juan Lopez, he solved all my doubts, he was quick, friendly and at all times maintained interest in his work. Thank you he solved all my doubts, he was quick, friendly and at all times maintained interest in his work. Thank you More

Eros Cruz is very professional and communicated with me all the time. I feel very glad to have him as my service advisor. I highly recommend him. all the time. I feel very glad to have him as my service advisor. I highly recommend him. More

Luis Pelaez went above and beyond. Excellent service. Luis Pelaez was very helpful and got me in and out in just a few minutes. I went in originally for a recall inspection and repair a Excellent service. Luis Pelaez was very helpful and got me in and out in just a few minutes. I went in originally for a recall inspection and repair and while my car was there, they noticed some other issues that had an extended warranty coverage and went ahead and fixed everything. They could have easily just focused on what I went in for and I appreciate their thoroughness. More

Pick-up service is shaky but service advisor is top! I needed my leased car serviced for the every/5,000 mile inspection. Made an appointment on the phone with a nice woman to have the car picked-up from I needed my leased car serviced for the every/5,000 mile inspection. Made an appointment on the phone with a nice woman to have the car picked-up from the house and taken in to service center. On the day of my 8:30am appointment the pickup was late/no show, then I called the center at 9am and they said the driver was on their way (I live approx 25 minutes from there). Now it's 10:15 am and I get a call from the driver asking if I wanted/could move up my pickup appointment from 11:30 to earlier. Weird. I thought they were "on their way" since 9am?.... I tell tell the driver by phone to come on over ASAP and he arrives to pickup 15 minutes later. Cool. My car is taken to the service center and I receive the recommendations from the mechanic through text. I approve it and 1 hour later my car is on its way back to me! And they also offered a complimentary car wash and interior cleaning, awesome! I get my car back and am questioning if it was actually washed/cleaned. As I learn after getting more info from the service advisor: The exterior wash is only a rinse without soap, do not expect it to look completely spotless. The interior is just a quick vacuum on the seats. I was expecting more than that given the wording of "wash" in the offer. My service advisor Luis Pelaez spoke to his manager and informed me that I was going to get a discount on my service to remedy the situation. I am happy that they took care of me and besides them needing to fix some tech/communication problems I liked using this center for my car needs. More

It was a very pleasa t experience, i would definitely reccomend them and absolutely will be coming back for more services in the future. Hopefully will deal with richard reccomend them and absolutely will be coming back for more services in the future. Hopefully will deal with richard More