I have been dealing with Bridgewater Nissan for 8-10 years now. I worked with Vincent in the past (before his promotion) and never a problem. for the past 4 years I have been working with Richard Molay and he is the best and most professional car salesman!!. However, this time we came for my new lease and we encountered the most arrogant sales manager, his name is Richard Bentley. He has poor customer skills, this is unacceptable for a dealership that has been top notch on customer service for so many years! Richard Bentley showed himself as an arrogant sales manager and very unprofessional. He basically let us walk out of the dealer without negotiating or acknowledging that we have great credit and many years of history with the dealership (customer appreciation was not there at all).
We are able to tell that Richard Bentley is a new sales manager and inexperienced due to his arrogance, demeanor and the way he "worked" the numbers. We just wanted his best monthly payment, we DO NOT have time to play the dealership "game" with a monthly payment and this is one of the main reasons why we always go back to Bridgewater Nissan (and wait for Richard because he knows me). Bentley's attitude just didn’t make sense, none the less being the last day of the month when it is understood that everyone needs to meet quotas. We also understand that any negotiation has to work both ways but Richard Bentley has an attitude that does not work well. I even heard him talking in Spanish to Latinos and he sounded very condescending talking to hispanic clients, I take this very seriously! Anyways, we left the dealership frustrated and ended returning only because of Richard Molay (dealing with a new car salesman/dealership is not pleasant). Bentley saw us returning and didn’t seem to care and and the least he could have done was to acknowledge us (this is a suggestion for the future). If Nissan keeps brining this type of managers their customer service will certainly decline.
I only recommend Nissan Bridgewater because of Richard Molay (sales rep) and the old timers like Holland(finance manager) and Scholp (sales director). Yes, I would return to this dealership and the reason why I rated it 1 star is because of the poor customer service shown by the sales manager Bentley. This website allow us (customers) to express our happiness or dissatisfaction, I also believe that this review will allow business and professionals to improve in their weaknesses.