Person dealt with: Vincent Lin (pre owned manager)
My family and I went to go trade in our 2010 Nissan Murano SL. Everyone else we talked to before Vincent was extremely nice and helpful. However when we got to Vincent everything changed as he pretended to be a technician and proceeded to point out every little thing he could negatively about our vehicle, even making names up for names of sensors that he has no idea about. Long story short our cars value decreased by about $2,500, from him wanting to charge us for bald tires alignment and $400 used car inspection which only costs them one hour and only pays the technician about $20. As you can see in the pictures I provided he wanted to over charges for everything that was wrong with the vehicle even though it is a 2010 with 96000 miles on it. Although he said that he didn't like any aftermarket stuff on the vehicle because it lowered the price on his end he never mentioned the aftermarket HIDs I have in the vehicle which I know increase the value on his end but that's okay he also tried to explain to me that the car needed a new air map sensor even though the vehicle has never thrown a check engine light and the sensor is OEM. The only thing that original on the vehicle was a cone air filter but he based all his observations on that and came back to tell me that all my tires were below 3/32 when on his pictures they were between four and five and to my knowledge that's their problem after they buy it. We got offered $5,000 for our vehicle and the next day we went to Linden Volkswagen where we were treated extremely good and we got paid $7,000 for our vehicle.