Brigham-Gill Village CDJR
Natick, MA
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Top notch experience Got a great deal and excellent service. Brian Colpac and Tyler Cabrera were excellent. Love the vehicle and at a great price. Will definitely head bac Got a great deal and excellent service. Brian Colpac and Tyler Cabrera were excellent. Love the vehicle and at a great price. Will definitely head back to Brigham Gill for my next deal. More
What needs to be worked on.....in my opinion I don’t think my salesperson understood how serious I was about purchasing a vehicle. I had to pursue him. Once the sale was made I was sent in to see I don’t think my salesperson understood how serious I was about purchasing a vehicle. I had to pursue him. Once the sale was made I was sent in to see the finance manager. I didn’t get the impression that he liked working with females. I was asked if I wanted a 5 or 6 year loan and I told him four. He then told me the interest rate of three point something and I told him I was pre approved at DCU for 2.74. He then asked if I wanted to put any money down and I told him yes but I wanted to see where I was at with a payment amount. He then added in the sales tax and registration fees and dealer paperwork fees. Without asking he assumed I was not transferring plates and was going to charge me over 500 dollars. Because I did my homework, I had asked the fees in advance and knew it was 399.00. How many others have been overcharged? He then proceeded to do my paperwork without giving me the information I requested about the amount my payment would be and when I asked again he gave me the info and huffed because he now had to do the paperwork over again. I also wanted to put money down and asked if a credit card was accepted. He told me a check was preferred. I said it is preferred but may I use my credit card and his answer was a gruff....a check is preferred. I was not comfortable signing or doing anything until I saw all the figures correctly on the paperwork. He told me to sign and not to worry because he did this 100 times a month and I do this once every 7-10 years. He did apologize in a very insincere way. When paying out a lot of money a nicer experience would have been better. There was also definitely a miscommunication problem. More
A excellent experience and super communication Jamaal was very personable and knowledgeable about the Dodge Ram that I purchased. He communicated with me very quickly and decisively. He made the e Jamaal was very personable and knowledgeable about the Dodge Ram that I purchased. He communicated with me very quickly and decisively. He made the experience very no pressure and extremely easy. Although I can't stand driving on Route 9 I would recommend your dealership and Jamaal any time More
Excellent overall car buying experience Everyone I encountered at Brigham Gill was friendly, professional, knowledgeable and very competent. Because of my pleasant and painless experience I Everyone I encountered at Brigham Gill was friendly, professional, knowledgeable and very competent. Because of my pleasant and painless experience I will gladly recommend them to anyone in the market for the vehicle brands they carry. More
Inspection Sticker Jeff Jones is by far the friendliest Service Technician I have dealt with in a very long time. I have worked with Jeff the last three appointments I Jeff Jones is by far the friendliest Service Technician I have dealt with in a very long time. I have worked with Jeff the last three appointments I had. More
Recall on the 2018 jeep Always great service, friendly, on time . Had bought many jeeps from Brigham-Gill. Ed Saunders is always very helpful, courtesy amd responsive to m Always great service, friendly, on time . Had bought many jeeps from Brigham-Gill. Ed Saunders is always very helpful, courtesy amd responsive to my requests. More
They turned their back on me because it was an inconvenient Agreed to work on my 2004 ram 1500. After having looked at and diagnosed the problem. A week later they called and said they couldn't obtain the neces Agreed to work on my 2004 ram 1500. After having looked at and diagnosed the problem. A week later they called and said they couldn't obtain the necessary parts to make the repair. I followed up with them asking for further diagnostic help, which I was more than happy to pay for. At which time the service manager informed me they don't work on vehicles that have been worked on by independent garages. I guess a difficult repair implemented policy change. Great customer service guys More
Professional and straighforward Negotiated online to get the deal I wanted. Dealership had best price. Went in to test car do paperwork etc. was all done in hour and 15 min. Quic Negotiated online to get the deal I wanted. Dealership had best price. Went in to test car do paperwork etc. was all done in hour and 15 min. Quick easy and efficient. More
Great Buying Experience - 2019 Ram 1500 Had a great buying experience purchasing my new 2019 Ram 1500. Ali was extremely helpful and made sure the transaction was very easy. I have been br Had a great buying experience purchasing my new 2019 Ram 1500. Ali was extremely helpful and made sure the transaction was very easy. I have been bringing my vehicles to Brigham-Gill for service for years. I previously leased a vehicle from Brigham-Gill and this is my first purchase from them. Would highly recommend to anyone in the market for a Chrysler, Jeep, Dodge, or Ram. I wouldn't go anywhere else. Ed and Jaime in service are great as well. They always take care of me! More
Ja,ie Hannah is terrific Easy to make appointment... car available when promised... everything was taken care of.. upon picking up car the cashier called the employee to brin Easy to make appointment... car available when promised... everything was taken care of.. upon picking up car the cashier called the employee to bring car around which happened within 5 minutes More



