Bright Bay Lincoln - Service Center

Darrin always has his customers' best interests in mind, with fast and efficient service. The team always goes above and beyond to make sure their customers are taken care of! with fast and efficient service. The team always goes above and beyond to make sure their customers are taken care of! More

Daren was amazing like usual . Every time there is an issue it is always resolved and no games about things not being covered by Lincoln warranty. Fast, reliable, and trustworthy s Every time there is an issue it is always resolved and no games about things not being covered by Lincoln warranty. Fast, reliable, and trustworthy service More

Must be good been with them for 6 Lincoln’s Service center one of the best center one of the best More

Darrin Janice and Ken always take exceptional care of my Aviator. Quick and reasonable what more could you ask for! Aviator. Quick and reasonable what more could you ask for! More

Love the fact that I did not have to wait for check in. The staff was very nice and helpful. The price for service was reasonable for a luxury dealership. The waiting area was clean and nice compared to wh The staff was very nice and helpful. The price for service was reasonable for a luxury dealership. The waiting area was clean and nice compared to where I purchased the vehicle. Even though I left the vehicle for service. Darrin Hoyt was great. He kept me updated and did the service in a reasonable amount of time. This is my dealership of choice for service. More

Certified Pre-Owned Lincoln Jim Jaeger is an excellent manager. He has hands on and mission accomplished! Service team also very knowledgeable and accommodating. If you are Jim Jaeger is an excellent manager. He has hands on and mission accomplished! Service team also very knowledgeable and accommodating. If you are thinking about a car....Lincoln is the car and Bright Bay Lincoln is the place. WOW! If I do say so myself, that is quite a review. More

Bad service I can say no service at all I am not recommending to any one to go for service to Bright Bay Lincoln . Stay away from dealership service and you will save time and money. I am not recommending to any one to go for service to Bright Bay Lincoln . Stay away from dealership service and you will save time and money. More

I cannot speak for the sales department as I purchased my car at a dealership that has since closed; I have become extremely familiar with the service department as my 2011 Lincoln MKS has been there for rep car at a dealership that has since closed; I have become extremely familiar with the service department as my 2011 Lincoln MKS has been there for repairs at least 5 times. Although the poor quality of the vehicle is no fault of the dealer, it becomes their fault the car has had to be returned to the service department days after being told the problem has been addressed. I have also been told numerous times that the "squeaks and creaks" I am hearing are normal driving noises. While this may be the case with an older vehicle with 100k miles, I cannot accept that this is true for 1 year old car (purchased new) with barely 20k miles. As frustrating as getting repairs done at Bright Bay is, it pales in comparison to the dealer's loaner car experience. Not only must you wait at least a week before a loaner car is available (which can be a major problem when your car is leaking an unknown fluid on your driveway), but each time I have been graced with a loaner it is filthy inside and out. As the last repairs I had done were extensive, I had the loaner for several days and after day 2 I had the car thoroughly cleaned inside and out at my expense because I could no longer ignore the cigarette ashes on the ledge of the driver's door and dashboard, the build-up of crumbs and stickiness of spilled beverages, the layer of haze on the windows and windshield, or the lingering odor permeating from all areas of the car. Whoever is responsible for the loaner cars at Bright Bay should be a little more concerned with the condition the car is given to the customer instead of the amount of gas in the car when it is returned. After the experiences I've had at Bright Bay and conversations I have had with owners of foreign luxury cars, it is extremely likely my next purchase will be an Infiniti, Lexus, BMW or something similar as it seems these dealers are much more attentive to the needs and concerns of their customers. More