Brighton Ford

5 person family with three kids, needing a reasonably priced 2nd car. Janice and team did an amazing job finding the right car, at the right price. Best part about it all, from the time we arrived at t priced 2nd car. Janice and team did an amazing job finding the right car, at the right price. Best part about it all, from the time we arrived at the dealer and the time we left, we were there 1 hour - driving home our new car. THAT is customer service, and exactly what busy families need. Thank You Janice and Brighton Ford, I love my new Ford Taurus. More

Very rude people. Guy in office was yelling at employee about not selling- Sales guy in front had porn on and wearing headphones-very strange place. Other people just standing around and also watching s about not selling- Sales guy in front had porn on and wearing headphones-very strange place. Other people just standing around and also watching something as a group on computer. More

I had the unfortunate experience of dealing with the Sales Manager, Steve. I don't think I have ever met a more rude individual. Not only did he call me stupid, but he belittled the salesman that I was Sales Manager, Steve. I don't think I have ever met a more rude individual. Not only did he call me stupid, but he belittled the salesman that I was originally working with. I felt so embarrassed for the salesman. I don't know how anyone works for this man. I ended up leaving and purchasing my Escape at Hines Park Ford. It wasn't the best experience, but at least I wasn't paying thousands of dollars to someone who thought I was an idiot. More

I have $5 part for 30 days when I call to find out when it will be in and actually get to talk to a person I get the run around. If I leave a message my calls are not returned. Why is it another Ford deal it will be in and actually get to talk to a person I get the run around. If I leave a message my calls are not returned. Why is it another Ford dealer had the part in less than 24 hrs? More

They tried changing the price and length of lease 3 times after taking our truck, cancelling the insurance, wiping out all of our settings and telling us the original deal was done, took 5-6hours to get out after taking our truck, cancelling the insurance, wiping out all of our settings and telling us the original deal was done, took 5-6hours to get out of there. They just kept telling lie after lie and when we tried to walk out then they wanted to give us what what agreed upon the first time. Horrible, horrible experience. More

I emailed a request on a Saturday morning and had a return email within an hour. I went to gather information and had no pressure to buy and got all my questions answered. On Monday I decided exactly w return email within an hour. I went to gather information and had no pressure to buy and got all my questions answered. On Monday I decided exactly what car I wanted and went back. They didn't have the car on the lot but found one on the west side of the state and had it there the next day. No hassles, no push to buy a car they had in stock, got exactly the car I wanted, and the paperwork/financing took less than 10% of the time it did 3 months ago when I bought a truck from a Chevy dealer. More

He and his finance manager tried to run a scam by claiming that Wells Fargo had a "special" deal on the interest rate if I bought disability insurance. They tried to pull the bait and switch by givi claiming that Wells Fargo had a "special" deal on the interest rate if I bought disability insurance. They tried to pull the bait and switch by giving me a choice between the lower rate with the insurance and a higher rate without. I took the lower interest rate and canceled the insurance within the 3 days after confirming with Wells Fargo that there is no such program. Spoke to the boss and he supported his people completely, saying he was sorry for the misunderstanding. STAY AWAY! More

My husband and I purchased a Ford Flex 2 weekends ago. We went into the dealer expecting to just discuss options, prices, etc. They happened to have the exact one I wanted. We told the salesman that when we went into the dealer expecting to just discuss options, prices, etc. They happened to have the exact one I wanted. We told the salesman that when we called Chrysler to discuss our lease end options on our mini-van, they suggested we ask Ford if they would want to buy the van instead of turning in the lease. The reasons were that we were over our miles (by about 8000 miles, yikes!) and were interested in getting the Ford Flex. So our salesman, Todd, says that they do that all the time. He said we could actually get the Flex that day and we told him that we knew we had to get the minivan cleaned out, detailed and new front tires. He said he would inspect it and let us know what needed to be done. He goes out there and comes back in and tells us that the ding in the front door needed to be fixed and 2 chips on the windshield needed repair and his body shop could do that, the front 2 tires needed to be replaced and that he would have his porters take care of the inside. He also said that we should keep one key to our minivan so that we can take it to go get some used tires put on the front or else we'll get charged. So, my husband goes out to clean out our stuff from the car and I'm inside with the salesman and another lady that goes over all the paperwork. They gave us an amount off the price for turning in a non-Ford lease along with some other rebates and employee pricing. So, we get everything signed and we drive our new car off the lot and left our mini-van there, with the understanding that we would come back and get tires put on the van and they would repair the ding and a couple of chips on the windshield (claim put into insurance for that). So, I found a place that had the used tires and I go up to the Ford Dealership to get the van. Well, it's not there. It's at some bodyshop getting the ding taken care of. It was supposed to be back to Ford 4 days ago per the salesman, Todd. At this time, the salesman handed me a check for the remaining 2 payments on the minivan and I asked him the process of getting it bought. This is where I start fuming. He tells me that they aren't buying it and that he told me while my husband was out cleaning the van out that they weren't buying it and that we had to turn it back into Chrysler. Well, I never ever heard him say that and my question to him was why did he inspect the van and why was he doing all these repairs on a van that he wanted us to return to another dealership? We had explained what we wanted and our reasons and neither one of us remembers him saying we had to take it back to Chrysler. His answer is that he was trying to be nice and he tells my husband that he couldn't buy the van because Chrysler wanted too much for it. So basically, he told us what we wanted to hear so he could close the deal that day. When my husband called the manager, Steve, he didn't believe us. He claims Todd was just trying to help us and that Todd says he made it perfectly clear to both my husband and me that he was not buying the van (story changed, because originally it was that he just told me while my husband was outside). We then wrote to the dealership owner, Scott and recieved no response. We have called Corporate and they are filing a complaint with the dealership owner, but I doubt anything will come of that since he never responded to us originally. We have filed a complaint with the BBB. We now owe over $2000 on this mini-van that we were told they would buy. Why would Todd inspect our van, tell us to clear out our van, have things fixed (off site, by the way...not using their own body shop), have us leave our van there, and ask us to get new tires within a week or so if they weren't going to keep the van? It doesn't add up! This place is just so dishonest and will cover eachother's behinds. More

I purchased a 2010 Escape from here in July. I took it in a month or so ago because the dash board lights dim down to almost nothing while driving any distance with it. At that time they did a update on s in a month or so ago because the dash board lights dim down to almost nothing while driving any distance with it. At that time they did a update on some software on the light system and called it good. They tell me that I am the first one that they have had to complain of this problem. So I feel pretty good about getting this problem taken care of and I am driving along and it starts happening again. I have also had a couple issues with the transmission. So I called in to set up an appointment to get the truck looked at and an oil change on it also. Now I am taking it in for the oil change, dimming of the lights in the dash and the transmission. I dropped it off on a Thursday morning at 8:00am the gentleman at the desk told me that I would hear something from him by no later than 5:00pm as the mechanic that worked on transmissions had another job ahead of me. I have 2 children that I transport back and forth to school and had a trip to make with them on Friday a total of 120 miles. So I told them I HAVE to have a vehicle by the end of the day. So the salesman that I went through...bless his heart....gave me a car to drive to get my boys to school but could not put alot of miles on it as it was not a loaner car. So I went back into the dealership on Friday morning to find out what was going on with my truck and they had the oil changed but tell me they found nothing wrong with the lights dimming. The transmission still had not been looked at. So they sign me up with a loaner car at this time and tell me that there would be NO charge to me other than gas. I then return home to find that there is a $50.00 security charge on the car from Enterprise Rental. I called back in to the ford dealership and the salesman was busy helping another customer...to this day I still have not received a call back from him...and the service gentleman was away from his desk. So I told them that I was heading back in to pick up my truck as I could not be without it for a whole weekend to sit out in the parking lot. They only have one mechanic that works on transmissions????? Nobody else could check it out and find out what the issue was???? And I have to pay to rent a car from some where else when I purchased the vehicle from them and it is under full warranty???? Then the gentleman that wrote the stuff up jabbered on about putting an insurance on the loaner so that it was covered...I have full coverage on my vehicle and should not have to pay for insurance for this one. I guess I was just very dissatisfied then when I called in to explain what the issue was it's like they really don't care....."what is it you would like me to do" Seriously??? I drive 20 miles one way to have them do the service on my vehicle when I have a ford dealer approx. 2 miles from my home and get that kind of treatment. If they were too busy to get my truck in why didn't they just schedule me for a different day when they could "fit" me in. I will be looking elsewhere. And I was going to take my son in to buy him a car soon I think NOT now! More

I have several complains about my experience in Brighton Ford and Mercury dealership. 1. I had a noise in front drive. They claimed that tire rods were bad and they fixed it, but the noise is still there.( Ford and Mercury dealership. 1. I had a noise in front drive. They claimed that tire rods were bad and they fixed it, but the noise is still there.(covered by warranty) 2. My check engine light was on. They said that my Michele's EGR and spark plugs were bad. Warranty did not cover that so i did not agree them to fix it. They charged me $96 for checking it out. I asked my own mechanic what takes to find that out and it takes just a simple computer scan, it takes couple minutes(Autozone would o it for free.)When i told it to Travis Siegal and asked him how long did it take to find this problem his answer was "it doesn't meter how long did it take 30 minutes, 45 minutes.. that's what we do in here." After all I bought EGR, my mechanic was about to change it, but he did not because it was still good. All my car needed to fix this problem was spark plugs and wires. 3. I asked to check my inside light on driver's side because it works just sometimes, but they did not touched it. 4. Travis Siegal did not call me even ones to let me know about my vehicle, all the times I talked to him on the phone I called him, he promissed couple times to call me back but he never did. Each time he kept promising me to give my car back the next day. I got my car back in 10 days and that messed up my plans. Also I could say that he was rude. Problems with my vehicle which i got after i got it back from dealership, but didn't have before i took it there: 1. Front speaker makes weired noise 2. Inside heating works just on high otherwise blows cold air 3. My tire was low an air. This is not a big deal, but COME ON it has the light for that and I did not take my car to some random "garage boy" All these 3 listed above cannot be proven but it is very suspicious to me. In conclusion I feel overcharged for job like that. My experience was awful, I am never coming back again and definitely I will not recommend this dealership to anyone. More