Brighton Ford

Chris went above and beyond to get my car in tip-top shape! I made an appointment to get my car looked at for making a creaking sound when making tight turns, I also wanted an oil change and recall door latches I made an appointment to get my car looked at for making a creaking sound when making tight turns, I also wanted an oil change and recall door latches fixed. I arrived 8minutes late to my appointment and they were not upset ( I did call to let them know I would be a little late) took my car in right away and allowed me to make myself at home in the sales department lounge. I am taking online classes so I had homework to do and came with a cooler of snacks and drinks (not my first rodeo I am used to being stuck at the dealership for hours and I live in the mountains so I cannot get a ride home). After a few hours Chris called me to update me and after I told him I was in the lounge he came to talk in person. Chris let me know it was my rear deferential that was making the noises they assessed a clutch had burned out. The warranty coved it so they were moving forward. An hour or so later another issue arose. At this Chris explained they had to order the part but it was again covered. He worked it out to get me a loaner car so that I could go home while my car was being worked on for the next few days. This was Monday. He said hopefully the part would be there Wednesday. Wednesday afternoon Chris called to give me an update: they got the part but it was worse than anticipated. The entire rear deferential needed to be replaced and because it was a bigger job the warranty folks had to send out an inspector to be sure they would cover it. He said at this point Friday or Monday, but I could keep the loaner car until it was ready. Monday afternoon I texted their handy helpline that I needed my car for Tuesday by noon ( the next day) because we were headed out of town and I still had the loaner car. I called the next morning and what do you know they said that yes the would have my car ready by noon because that is when I had said I would need it. I was impressed. I arrived at 12:20 and my car was ready to go and they ran it through the car wash for me! Chris was very professional and pushed for me and my best interests. He kept me posted at every turn and even brought me to show me what was wrong with my car so I could understand better. I will ask to work with Chris every time now. More

Our Sales dealer was great. Worked with us. We got a great d Tito our sales guy was helpful. Worked hard for us. We were in and out fast. Was to the point, we got it done. Love the color and the Edge it self. Co Tito our sales guy was helpful. Worked hard for us. We were in and out fast. Was to the point, we got it done. Love the color and the Edge it self. Couldn't be happier. More

Frank's Escape I have continued to receive great service on my vehicles Good customer service, short weight times, thorough safety inspections friendly people cl I have continued to receive great service on my vehicles Good customer service, short weight times, thorough safety inspections friendly people clean facility and convenient location More

Servicing our Ford F150. Took our 2012 F150 in for service and a window issue and David in Service treated us like royalty. He was prompt, courteous, empathetic and got the jo Took our 2012 F150 in for service and a window issue and David in Service treated us like royalty. He was prompt, courteous, empathetic and got the job done when promised. I would recommend Brighton Ford to anyone wishing to get the treatment of their life. Many thanks to David and Brighton Ford! More

Great experience Got in ahead of schedule and was taken care of way ahead of time. Everyone was extremely nice and informative during the process and gave me an update Got in ahead of schedule and was taken care of way ahead of time. Everyone was extremely nice and informative during the process and gave me an update via text messages. More

Took $2000 to get my truck back went to dealership to look at new raptors, trade was a 17 platinum f-350 the interest rate was 10.99 i was not going to agree to that dealership told went to dealership to look at new raptors, trade was a 17 platinum f-350 the interest rate was 10.99 i was not going to agree to that dealership told me i had time to test drive the raptor over sunday and come back in with my arranged financing and that they were going to hold the deal. i was in the middle of purchasing a home and lender told me not to buy the truck at this time to wait a few weeks or else it may hinder the loan, i went in to dealership explained the situation and the only way the would "unwind" the deal is if i paid manager $2000 and it had to be cash i only had the raptor for two a day and a half and only put 120 miles on it was willing to pay the 50 a day rate and there 25 cents a mile but that was out of the question for this gentleman he stated that my truck was "his xxxxing truck, and to get out of his dealership unless i had the $2000 cash" More

EFFORTLESS I really do not like buying cars at dealerships, but I have to say this was absolutely the quickest, easiest, laid back no pressure dealer I have eve I really do not like buying cars at dealerships, but I have to say this was absolutely the quickest, easiest, laid back no pressure dealer I have ever been to. From the guys online to my salesman to the finance guy...………...EFFORTLESS...….I live in Parker so quite a little drive but well worth it and will go there again for my next vehicle…...GREAT JOB TEAM BRIGHTON FORD. Rick Van Zee More

Disappointed I do not get calls back soon,I get a lot of excuses when they finally call back,as of right now still waiting patently. I do not get calls back soon,I get a lot of excuses when they finally call back,as of right now still waiting patently. More

Salesman lied to my face about registration & taxes Leo lied to my face about registration and taxes to try and make the sale. I'm not from Colorado originally and I was asking about how the county woul Leo lied to my face about registration and taxes to try and make the sale. I'm not from Colorado originally and I was asking about how the county would handle registration, taxes, plates, etc. He told me that the first time I go to get plates, I would not have to pay anything. I now know that the county will charge registration after you pay taxes to the dealership, which makes sense. That isn't the problem. The problem is that LEO looked me in the eye and lied to me about this, probably assuming I would forget later on. I didn't forget. My family has been buying Fords since the 1940's. I am extremely brand loyal, but I'll continue that tradition somewhere other than Brighton Ford. More

New SUV My husband & I bought a 2018 Escape on 12/30/18 and it was so far the best experience I have ever had buying any vehicle. Leo and Josh went above and My husband & I bought a 2018 Escape on 12/30/18 and it was so far the best experience I have ever had buying any vehicle. Leo and Josh went above and beyond to make sure we looked at every car I ask to look. Whey even stayed with in our budget. More