Brilliance Honda of Crystal Lake

My hubby and I went in last night to look at our options to replace our Accord that had been totaled due to an accident. Max Ring helped us find the perfect car with in our budget. My hubby drives a lot for to replace our Accord that had been totaled due to an accident. Max Ring helped us find the perfect car with in our budget. My hubby drives a lot for work and pretty much lives in his car and Max made sure we got the car that would be the most comfortable for him. I had been and will continue to recommend Brilliance Honda to friends and family, now I will just add make sure to talk to Max Ring along with it. More

Overall good experience! It was fun driving the car off the lot the same day! It was my first time purchasing from a dealership. Good selection of car colors on the lot. Respectful of the research I did. R the lot the same day! It was my first time purchasing from a dealership. Good selection of car colors on the lot. Respectful of the research I did. Respectful of the car I wanted. When I said "no" to something, I was not pressured further, although the business manager came close to pushing too much. I wish I said no to the costly mud guards. But overall, very friendly and service-oriented employees. For example, when I sent an employee an email a few days later with a question, he responded to my email the same day. More

They are experienced people who treat their customers with respect. I was impressed how "no nonsense" they were. Good people to deal with. The new expanded facility was bright and modern. Very imp with respect. I was impressed how "no nonsense" they were. Good people to deal with. The new expanded facility was bright and modern. Very impressed. More

Great place to buy a car. The sales team was super nice and easy to work with. I would suggest buying a car from them to anyone and will return for another car when needed. and easy to work with. I would suggest buying a car from them to anyone and will return for another car when needed. More

Brilliance made our car shopping experience very easy. We were interested in a new Honda CR-V and had a car to trade. Jim and Max let us test drive one, pointed out all the features and benefits, and then ca were interested in a new Honda CR-V and had a car to trade. Jim and Max let us test drive one, pointed out all the features and benefits, and then came up with a very fair price. We didn't have to do a lot of back and forth discussion. We felt they were upfront, friendly and honest. We compared their "out the door" price with other dealers. They were easily the best. That's why we rated our experience as great. This is the second car we have purchased from Brilliance. We will be back when it's time to buy another one! More

My husband and I have been loyal customers for 15 years to Brilliance Honda in Crystal Lake and have purchased 3 new cars there and 3 leased cars there as well as recommending them to friends and family wh to Brilliance Honda in Crystal Lake and have purchased 3 new cars there and 3 leased cars there as well as recommending them to friends and family who have in turn purchased 3 new cars there (all CRV's). We brought our 2 leased cars in on Saturday, November 30, 2013 hoping to trade both in for 1 new leased car since my grandfather could no longer drive his Honda Accord (purchased at Brilliance btw). The salesperson was not coming up with options that seemed reasonable to us, so he called his manager Warren Choe over to assist. That's where things went terribly wrong. Mr Choe looked at us with arm's crossed and said it wasn't "his problem if we couldn't do math" and that "he couldn't deal with our negative energy" upon which he walked away from us and said to our salesman "see what I mean?" upon which I asked are you speaking derrogatively toward us, he continued walking away. My husband then told our salesman that we weren't going to do business with a place that treated us like that, and proceeded to leave our cars there and call a cab and when I told Warren Choe that we weren't going to be doing business with them ever again- he said GOOD!! Is that what you call a sales manager? Loyal customers for 15 years, over 6 cars bought, and this would have been #7 and he was happy to see us leave. Guess this dealership doesn't want customers with good credit and a nice down payment! More

Max Ring of was very helpful. He took the time to understand my needs and that I was pressed for time. He quickly put together a proposal that we could work from that ultimately allowed me to lease understand my needs and that I was pressed for time. He quickly put together a proposal that we could work from that ultimately allowed me to lease a new 2014 Accord. I gotta say he made this the most efficient car purchase ever and I regularly buy a car! More

We are very happy with the way the employees dealt with us. I was surprised at how quickly everything was handled. The staff was very friendly and courteous. I would use this dealership again. us. I was surprised at how quickly everything was handled. The staff was very friendly and courteous. I would use this dealership again. More

Max Ring handled our negotiation for a new car purchase very professionally. He was very helpful in guiding us to select the most appropriate automobile for our needs and worked with us to arrive at a fina very professionally. He was very helpful in guiding us to select the most appropriate automobile for our needs and worked with us to arrive at a final price that we felt was competitive and did so with virtually no sales pressure. It was a friendly negotiation and we came away with a strong appreciation for our dealings with Max Ring and with Brilliance Honda. More

Excellent service, made me feel like they truly wanted me to be there and i will be a part of the family for a long time!! Excellent credit service and the final processing was a great experience also. Thi to be there and i will be a part of the family for a long time!! Excellent credit service and the final processing was a great experience also. This was my first experience with them and i WILL tell everyone this is a place that truly appreciates their customers!!! GREAT EXPERIENCE!!! More