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Brilliance Honda of Crystal Lake
Crystal Lake, IL
1,517 Reviews
The team at Brilliance Honda of Crystal Lake would like to welcome you to our dealership in Crystal Lake, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Honda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Crystal Lake, you can always count on the professional technicians in our Honda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Crystal Lake count on the high-quality vehicles and services found at Brilliance Honda of Crystal Lake, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,517 reviews
June 03, 2026
From the initial internet inquiry to driving away with my dream vehicle Brilliance Honda was great. Tara and Chris took very good care of us. The three hour drive was well worth it. dream vehicle Brilliance Honda was great. Tara and Chris took very good care of us. The three hour drive was well worth it. More
by kbabiash
Employees Worked With
Chris Reynolds, Tara Maxey
June 02, 2026
This is the second Ridgeline I purchased from this dealership. I had no intention of buying a new vehicle until I recieved a letter offering me a trade amount that seemed to good to be true. I contact dealership. I had no intention of buying a new vehicle until I recieved a letter offering me a trade amount that seemed to good to be true. I contacted Tara in internet sales and she sent me an offer on a new Ridgeline Black Edition that I couldn't pass up. When I got to the dealership, I met Bino who was a delight to work with. Brilliance honered the trade amount from their letter and the deal was done in minutes. I did have to wait quite a while to get to the finance office, but once I did Dan was a pleasure to work with and we got the final paperwork signed and completed in a matter of 15 minutes. This was by far the easist car buying experienc of my lifetime. No games, no surprises. Direct and transparent. More
by John H
May 24, 2026
I had the chance to work with Rich Wicker and Megan Deter and Jeff Fornier and they were all great! I would especially call out Rich Wicker for his excellent low pressure sales approach. I would definitely and Jeff Fornier and they were all great! I would especially call out Rich Wicker for his excellent low pressure sales approach. I would definitely recommend Rich and Brilliance Honda. More
by Beakermtk
May 14, 2026
The dealership provides a relaxed experience that makes the buying process easy and stress free. the buying process easy and stress free. More
by DDolan
May 13, 2026
This is my second car that I bought from this place. I always ask for Evan to help me with the purchase of a new car, he is amazing. I always ask for Evan to help me with the purchase of a new car, he is amazing. More
by genaroflores
May 05, 2026
I recently purchased a vehicle from Brilliance Honda of Crystal Lake, and while the buying process itself was just okay, the experience ended on a very disappointing note. The salesperson Christian and Crystal Lake, and while the buying process itself was just okay, the experience ended on a very disappointing note. The salesperson Christian and manager I believed his name was Warren were fine during the transaction, and everything seemed to go smoothly. However, right before leaving the lot—after all paperwork was completed—I noticed a large rip in the tint on the windshield. This was never disclosed at any point during the sale. What’s hard to ignore is that the damage was exactly where the vehicle info sign had been placed. So, either it was conveniently covered up, or it was damaged during the detailing and no one bothered to mention it. Neither scenario reflects well. What other items might they be hiding? At that point, the deal was already done, which puts the customer in a pretty powerless position. I chose not to make a scene and followed up afterward instead. I texted Christian, and he said he’d talk to his manager the next morning. That was the last I heard—no follow-up, no accountability, nothing. I’m pretty sure he never even mentioned it. That lack of accountability is the most frustrating part. Mistakes happen, but ignoring a customer after the sale is not how you build trust. Ironically, “trust” was something Christian emphasized repeatedly—mentioning how this was a family-owned dealership with no hidden costs and that everything was upfront. That didn’t hold up for long. If you’re buying a brand-new vehicle, your experience may be different. But if you’re purchasing a used car—where issues are more likely to come up—I would not feel confident relying on this dealership to handle those situations properly. I don’t judge a business based on getting a good deal—I judge it on how issues are handled. Unfortunately, this experience only reinforces the negative stereotypes people associate with car dealerships or should I say stealerships. Disappointed—and based on this experience, I wouldn’t come back. More
by i-hope-you-see-this
Employees Worked With
Christian Reynolds
April 29, 2026
Loved working with Matt. I bought my previous car from him at Brilliance years ago and was so pleased I went back. Thanks for the great experience and the new ride! I bought my previous car from him at Brilliance years ago and was so pleased I went back. Thanks for the great experience and the new ride! More
by Vanmom
April 29, 2026
Brilliance Honda is hands-down the best dealership we have ever worked with. That is why we only look to them for purchasing or leasing Honda vehicles. We have been treated so well over the past 16+ year have ever worked with. That is why we only look to them for purchasing or leasing Honda vehicles. We have been treated so well over the past 16+ years. Whenever we have compared Brilliance Honda to other dealerships, we always know why we remain so loyal to them. Fabulous people to work with, & our loyalty is always rewarded! More
by Mkcorry
Employees Worked With
Other Employees :
Jon Nello was also outstanding, & our all-time favorite is Jeff Deters!
April 28, 2026
We had a great experience from the first phone call through the financing experience. Our salesman Jeff did a great job of meeting our needs with a quick turnaround of having the car ready to go for us through the financing experience. Our salesman Jeff did a great job of meeting our needs with a quick turnaround of having the car ready to go for us. Our finance manager, Darell, was top-notch, taking the time to review all of our options and making sure that our loan and warranty specifically met our needs. More
by Kstallbaum
April 28, 2026
