Brilliance Honda of Crystal Lake

Went to Brilliance with the intention of only looking at the CRV and ended up purchasing the vehicle because of the low pressure of Ryan Hansen and his willingness to answer all of my questions. I would str the CRV and ended up purchasing the vehicle because of the low pressure of Ryan Hansen and his willingness to answer all of my questions. I would strongly recommend Ryan to anybody looking to purchase a Honda vehicle. More

This is one of the best dealerships I have been too. They are ano pressure dealer and the salesman was excellent.we got a great deal and was treated awesome. are ano pressure dealer and the salesman was excellent.we got a great deal and was treated awesome. More

I found the car on cars.com and emailed the dealership. Ryan returned my call within 12 hours of email. He answered all questions and sent pictures. We met the following day and he was just as informativ Ryan returned my call within 12 hours of email. He answered all questions and sent pictures. We met the following day and he was just as informative and courteous. Needless to say we bought the car! More

Max Ring was extremely knowledgeable and helpful throughout my whole experience today at Brilliance Honda. He definitely "put the brilliance in Brilliance Honda!" Before I went in I had it in my throughout my whole experience today at Brilliance Honda. He definitely "put the brilliance in Brilliance Honda!" Before I went in I had it in my head that I was only going to look around, get prices and go check other dealerships but there wasn't a chance after coming in contact with Max. More

I gave an overall very good rating for a few reasons. I visited the car dealership twice before making my purchase and both times Max Ring assisted me. He was very helpful and answered all of my questions visited the car dealership twice before making my purchase and both times Max Ring assisted me. He was very helpful and answered all of my questions that I had. During the visit when I purchased my new 2013 Honda Civic, it was an overall good experience for me in my first car purchase. We had one discrepancy in price, but Max worked with me and I was happy with the final price decided on. My only reason for rating a four, is because after coming home I found out the trunk button on my key fob does not work. Overall, I had a great first car purchase experience and would defiantly recommend Honda to friends and family. More

Max was very helpful with my first car purchase. He was very patient with me and my dad and helped me through all the questions we had. He even stayed after close to make sure everything was perfect! Thank very patient with me and my dad and helped me through all the questions we had. He even stayed after close to make sure everything was perfect! Thanks Max! More

I brought my 2010 CR-V in for service at 30,000 miles and when I picked the car up there was a six inch crack in the middle of the windshield. Ben, the service manager, offered to pay $120 towards the repai when I picked the car up there was a six inch crack in the middle of the windshield. Ben, the service manager, offered to pay $120 towards the repair, only if I went through my insurance. He asked how much my deductible was and repeatedly laughed at me when I said it was $1,000. When Safe-Lite Glass inspected my windshield, the representative removed my left windshield wiper and demonstrated that the metal wiper arm fit perfectly into the point-of-impact where the crack started. The representative also commented that he has seen this exact thing happen five or six times when having wipers replaced. I am now out of pocket $400 for the windshield repair. My calls to the General Manager have gone unanswered. I am a student in graduate school and wife is pregnant, so $400 is no laughing matter for our family. More

Overall experience was good. Max was helpful and came across as honest. He made the experience as pleasant as possible. Darryl in the finance department was also very helpful and good to deal with. across as honest. He made the experience as pleasant as possible. Darryl in the finance department was also very helpful and good to deal with. More

I started the process by seeking out an internet price on a new Odyssey. I received great pricing and quick responses from Bob Daniel. I asked for an out the door price and he quickly responded including a a new Odyssey. I received great pricing and quick responses from Bob Daniel. I asked for an out the door price and he quickly responded including all the numbers. I was very happy dealing with him. When I went to the dealership I was turned over to Max Ring. Max was pleasant enough to work with and like others have stated wasn't pushy. The price they presented for my 11' Odyssey was under what I thought it was. Max asked me what I was thinking and I told him that I thought I might do better buying out the lease and selling the car privately. All of a sudden Max's demeanor and tone changed on me. He quickly got up, walked away while saying that he wished I would've told him that in the first place because he wouldn't have wasted time bringing up the 2014 to show me. First of all, I did not have an appraisal on the 11 Odyssey until this point and second all I was saying were my thoughts. I was not rude to him nor did I say the deal was dead. When he returned with my car keys I told him that his tone completely changed with me. This is when he went off on me. He was so rude it was shocking. I have never been spoken to in this manner. I was shaking and on the verge of tears, which I held in until I got back in my car. I don't know if he was having a bad day or what, but I do know that I left this dealership completely upset at the way I was treated. I give the above ratings because although the first part of the process was great, the ending was horrible. No one deserves to be spoken to in the manner that I was spoken to. It is also unfortunate because I have been an owner of Honda vehicles since I started buying cars. I love the Honda brand but will have to find another dealership to give my business to. More

Buying a car could ofter be a stressful experience, but I have to say that buying a car through Brilliance Honda was a pleasure. We went online first and got several offers from a variety of Honda dealers ne have to say that buying a car through Brilliance Honda was a pleasure. We went online first and got several offers from a variety of Honda dealers near us. The lowest and best price was from Brilliance Honda of Crystal Lake. After we got the best price on a Honda Accord from Max Ring, a salesman at Brilliance, we went out the next day to see him and the car we hoped to buy. He had the car we wanted and the Out The Door price (OTD) was the same as he told us when we spoke to him on the phone. Brilliance Honda and Max Ring make buying a car an easy, satisfying experience. Their showroom is large, comfortable, and modern. Everyone we dealt with were pleasant and friendly. Max Ring, our salesperson, was very knowledgeable. He is an experienced salesperson who paid attention to what we wanted. No high pressure sales with him. He answered all our questions and listened closely to what we said and tried to save us money when making final decisions. He fully disclosed everything about the transaction. Even after the sale, everyone at Brilliance Honda was helpful and positive. A few days after the purchase, we wanted to install body side molding and Max Ring helped us to get a good price and the work was done quickly and correctly.I particularly like the way Max treated me, as a woman, he treated me with respect. He didn’t just talk to my husband, like some people in car dealerships do. He gave me eye contact and listened and spoke to me when discussing the car purchase. I have had the experience with some car dealers where the only time the sales person talks to me is to ask, “Ma’am, what color car do you want” they think women are only interested in the color of the car. I would highly recommend buying a car from Max Ring at Brilliance Honda in Crystal Lake, IL. More