Brilliance Honda of Crystal Lake

Excellent experience working with Max from beginning to end. They gave me an excellent price and I highly recommend their service department. Thank you Brilliance Honda Lisa Ignoffo end. They gave me an excellent price and I highly recommend their service department. Thank you Brilliance Honda Lisa Ignoffo More

I was looking for a 2013 Honda Odysset EX-L and had priced them out at a couple dealerships. I found a good price at another dealership at Schaumburg but didn't comfortable there and called Brilliance priced them out at a couple dealerships. I found a good price at another dealership at Schaumburg but didn't comfortable there and called Brilliance Honda because I previously had a very good experience in 2007 when I bought another new car from them. I also thought their service department was overall pretty fair and did a great job on my car 's maintenance the last 6 years (except for an instance when replacing brakes, but that appears to be an anomoly). I also appreciated the fact that they took the fabric warranty to heart that I had purchased and replaced the cloth seat in the rear in '08 because my kids' crayons had melted into the fabric! Other places might have said tough luck but Ben, who is the service manager, is a great guy and told his team to take care of it. So I mentioned the price that I could get at the Schaumburg dealer and Brilliance said they could match it. My family and I went in to meet Cindy Laudermilk who was the person I talked to on the phone and she worked through the pricing and numbers for us. They didn't have the exterior and interior color combination we wanted but she said they would do all they could do to trade one of their vehicles to another dealership and get the one I wanted after we put a deposit down. Since it was late July almost all dealerships had already sold-out of their '13 Odysseys due to the fact '14's that had arrived and also because the Mfr incentives which reduced the price way below MSRP and invoice. Even so, about a week later they called and said they had located the color combination we wanted! Every other dealership that i contacted didn't have this color combo so it was unbelievable that they had found this one. We went to check it out with Cindy on a long test drive and told her we would be ready to purchase it later the coming week. However, during that time I started looking at the '14's because they had some improvements that looked attractive to me. I mentioned this to Cindy on the phone, but told her that we would probably buy the '13. I think this caused a little uneasiness in the situation but Cindy didn't waver and held the van for us even though there were others who were very interested in the van and would most likely have bought it if she hadn't held it for us. Finally, several days later we made it into the dealership to close the deal, and negotiated several things along the way before doing so. The van was washed for us and cleaned since it had been driven to the dealership from another nearby location. They also filled the tank full of gas for us. We really appreciated working with Cindy because by all accountes she really wanted to get us something that would be a great fit for our family. She worked through the paperwork with us and even gave us a hands-on tutorial on the different features of our minivan while we waited for the finance person to get the final paperwork ready for us.. She is a warm, gentle person who does her job with great professionalism and care. I would highly recommend working with her as well as Brilliance. They are different than most dealerships you will go to in Chicago or the suburbs. They're not the biggest dealership but I find that their friendly, casual style and willingness to work with the buyer makes up for any perks a huge dealership may throw in. Full disclosure: In my case no one asked me to review them on this website but I felt compelled to do so on my own. Hope this helps you. More

Just bought a 2014 Honda Odyssey Touring Elite from Brilliance. I initially requested a price online. Brilliance's OTD internet price was very good - I only found a better e-price ($90 less) at anoth Brilliance. I initially requested a price online. Brilliance's OTD internet price was very good - I only found a better e-price ($90 less) at another dealership over an hour away. Worth $90 to stay in CL to me. Went into the dealership to test drive the vehicle and lucked into working with a salesman named Max Ring. I have previously had some bad experiences with other sales people at the dealership (before they moved) and hence didn't purchase a vehicle on previous visits. Working with Max made all the difference. He's a true professional and genuinely wants you to drive away happy. Already having an internet price made the buying experience fairly easy. The only negative was the dealership does add on mud flaps to all their vehicles (why I rated price a 4). They will try to charge $399, but will offer them for $179 (maybe less?). Since my husband wanted them anyway, we didn't push once we got the price down. But just be warned that they won't mention this in their online pricing, even if you ask for an OTD (out the door) price with each charge detailed. Again, Max was a great sales person to work with and the buying process was pretty straightforward. Just had to talk to Max and then their finance guy at the end (no middle manager), so I would definitely recommend buying from Brilliance. They seemed to have improved their quality of sales people and also how they do business. Also they did request that I review them on this website, so take that into consideration. More

We have been customers of Brilliance Honda in the past and because of their great service this is why we went back again. Our sales associate, Max Ring, was very friendly and helpful and was able to move and because of their great service this is why we went back again. Our sales associate, Max Ring, was very friendly and helpful and was able to move things along very quickly--especially since we walked in a half hour before closing time. Max and the rest of the staff we dealt with that night were very friendly and professional and wanted to make sure we were satisfied with the purchase of our CRV. We are very happy with our new Honda and would definitely recommend this dealership to our neighbors and friends. Sincerely, Carol and Tom Flanagan More

It was a great experience. Max was ver helpful and he worked hard for me. I would definitely come back. The process went fast and smooth. worked hard for me. I would definitely come back. The process went fast and smooth. More

Max was a great guy to work with on our Pilot purchase. Would not hesitate to purchase another car from him in the future! Thanks! Would not hesitate to purchase another car from him in the future! Thanks! More

I just purchased a new Honda Cr-V. My sales associate was extremely helpful and made the experience enjoyable. The new Honda building is beautiful. was extremely helpful and made the experience enjoyable. The new Honda building is beautiful. More

This is the 4th car we have purchased from Brilliance Honda. Max Ring was absolutely wonderful. He was very attentive to our needs and made the whole car buying experience hassle and stress free. I wou Honda. Max Ring was absolutely wonderful. He was very attentive to our needs and made the whole car buying experience hassle and stress free. I would highly recommend Brilliance Honda to anyone in search of a new or used car...you won't find a better dealership out there :)!! More

We shopped around at 3 dealerships and Brilliance came back and gave us the best price. I told Max I needed to have everything done as quick as possible since we have such and active life like most famili back and gave us the best price. I told Max I needed to have everything done as quick as possible since we have such and active life like most families today. He made it happen! Thanks, Max! More

Great friendly service, very accommodating, helpful with children, nice atmosphere, willing to work with you, gives a fair deal. The inside of car wasn't thoroughly cleaned before purchase. children, nice atmosphere, willing to work with you, gives a fair deal. The inside of car wasn't thoroughly cleaned before purchase. More