Brilliance Honda of Crystal Lake

We had a good experience purchasing our Odyssey at Brilliance. We first worked with Bob Daniel who quoted a price for us. We then worked with Carolina Corona who arranged a trial day drive and showe Brilliance. We first worked with Bob Daniel who quoted a price for us. We then worked with Carolina Corona who arranged a trial day drive and showed us the features of the van. I had pain issues with the new headrests and Carolina worked hard to problem solve this for us. She ended up finding that we could substitute the 2010 headrests for the 2013 headrests which were so much more comfortable for me and has prevented me from getting the bad headaches caused by the 2013 headrests. Carolina answered our questions and did not keep contacting us to pressure us to buy while we made our decision. We so appreciate that! Since Carolina switched jobs while we were deciding, we worked with Max Ring for the purchase. The van arrived ahead of schedule. The only complaint we had is that we paid to have the surface protection applied to the van and when we received it, the interior was still wet with the application. It got on our clothes and hands which was unpleasant. Other than that, this was as pleasant an experience as we could have hoped buying a new car. Thank you, Brilliance Honda. More

We just bought our accord from brilliance honda. Our experience were excellent. We worked with Max ring, he is a great sales person. Very nice, easy to talk to and has all the information ready. We got experience were excellent. We worked with Max ring, he is a great sales person. Very nice, easy to talk to and has all the information ready. We got the car with our favorite color the same day and the whole process was very smooth. This is a honda dealer I will recommend to my friends. More

Thank you for your help in getting is a really beautiful, fun to drive car! We look forward to driving it for many years to come. fun to drive car! We look forward to driving it for many years to come. More

My experience was amazing!!! Max did everything to help me!! Best experience I have ever had buying a car!! I recommend brillance Honda!!! Thank you me!! Best experience I have ever had buying a car!! I recommend brillance Honda!!! Thank you More

The BDC process made everything fast and efficient. By the time I was ready to deal with the sales person, all but the signatures were complete. The salesperson made the transition from phone/online to f the time I was ready to deal with the sales person, all but the signatures were complete. The salesperson made the transition from phone/online to finance smooth and easy. The finance portion was surprisingly fast and painless. Their competitors should follow Brilliance's example on honesty, follow up, pricing, and efficiency. Well done gang. More

Overall great experience with Brillance again. My family has bought two previous Accords from Brillance. I ended up having to order a new 2013 Accord from the factory since the trim level and color I wanted has bought two previous Accords from Brillance. I ended up having to order a new 2013 Accord from the factory since the trim level and color I wanted couldn't be found. Max kept me up to date on when the car was being made and when it would arrive. It even arrived earlier than expected. Max was very friendly and wasn't pushy or overbearing like salesmen at other dealerships. Being my first new car, Max seemed to understand this and was very helpful throughout the whole process. Brillance was willing to match a lower interest rate I was offered somewhere else (they actually gave me an even lower rate). The final price was a little more than I wanted, but I think I got a pretty good value overall for the features the car has and the extras I added . Max was willing to knock down the price on some accessories to get closer to the price I had in mind. I would highly recommend Brillance Honda. More

Everyone was very efficient and professional. Darrell and John worked with us to meet our needs. We would highly recommend your dealership to others. We are thrilled with our new Honda Accord! and John worked with us to meet our needs. We would highly recommend your dealership to others. We are thrilled with our new Honda Accord! More

This is my second vehicle purchase with Brilliance Honda, and I will continue to come back. Both sales and service are outstanding! This time, I had the pleasure of working with Darrell, who was wonderful. H and I will continue to come back. Both sales and service are outstanding! This time, I had the pleasure of working with Darrell, who was wonderful. He was extremely helpful and answered all of my questions. He went above and beyond to help me. All members of the staff are friendly and helpful. I would highly recommend Brilliance!!!! More

After searching all day for a car for my son, we finally went to Brilliance Honda. I wish we had gone there first, because it was a great experience. We had specific criteria we needed to find, and Cindy La went to Brilliance Honda. I wish we had gone there first, because it was a great experience. We had specific criteria we needed to find, and Cindy Laudermilk listened carefully as we explained what we were looking for. She gave us some very good options, one of which was perfect. The manager was very friendly and willing to come down on the price. They even did some additional work on the car to make sure we were absolutely comfortable with it. Cindy was very attentive and enjoyable to deal with as we waited. Everyone was very accommodating, making this a great end to a long day. Best of all, my son loves his new car! I would definitely recommend Brilliance Honda to anyone. More

We had an excellent experience at Brilliance Honda. Sale Consultant Darrell Herbert made it a friendly business transaction, no sales pressure, straight answers to all of our questions and a very good price Consultant Darrell Herbert made it a friendly business transaction, no sales pressure, straight answers to all of our questions and a very good price based on our internet research before visiting the dealership. I will be recommending Darrell to family, friends and colleagues. More