Brilliance Honda of Crystal Lake

Max made miracles happen. I came in desperate for help and Max worked with me to help my situation out. They are all very friendly there and this is the 4th Honda we have purchased from Brillance. and Max worked with me to help my situation out. They are all very friendly there and this is the 4th Honda we have purchased from Brillance. More

BEST car buying experience we have ever had! Gary, our salesman, was so patient, eager, and kind. He listened to our wants, needs, and budget and MADE IT HAPPEN! No fussing around or pressure. We were nev salesman, was so patient, eager, and kind. He listened to our wants, needs, and budget and MADE IT HAPPEN! No fussing around or pressure. We were never rushed. After three separate visits to look at a Used Honda Pilot Touring, I actually brought him some baked goods to thank him and Kip. They went above and beyond in their customer service. Buying a used Pilot, there were some imperfections inside and outside the vehicle. However, they promised to repair some minor defects and detail the car. We were very impressed with the quality of the repairs and cleanliness. Almost looked like a brand new car! They allowed us to take the car home that night and really look it over; this sealed the deal. We were able to really examine the car and drive it on our own streets; it looked great in the driveway too! The next day we purchased the car. We were given a good price for our trade in as well. Darrell walked us through the financing options and beat our bank's rate! He was also patient, knowledgeable, and made us feel confident in our decision. Our overall experience was nearly flawless. We wished they would have come down an extra $500, but they did agree to install BRAND NEW running boards on the Pilot at no charge, which was a greater value that the $500 cash. In the end we are thrilled with our new car, and feel confident we got the ABSOLUTE BEST DEAL and BEST SERVICE around; we went to dealers Gurnee all the way to Tinley Park. Ask for Gary; he was truly fantastic; best sales experience we have ever had! More

This was my second car bought from Brilliance. I always find the staff friendly, helpful and completely knowledgeable of their product.. Never any overbearing attitude, just let me select the vehicle that find the staff friendly, helpful and completely knowledgeable of their product.. Never any overbearing attitude, just let me select the vehicle that I wanted, then proceeded to accommodate my needs. The Service Team is great...always takes care of my needs. The Service Manager and my service advisor are great and most of the staff know me by name...always giving me their best. More

We were extremely pleased with the level of customer service that we received from Max Ring at Brilliance Honda. We originally went in there for service on my CR-V, but I was in the market for a new car service that we received from Max Ring at Brilliance Honda. We originally went in there for service on my CR-V, but I was in the market for a new car for my wife. I didn't feel pressured to buy or receive an insane amount of phone calls about the possible sale. I greatly appreciated that! I told Max what she wanted in her new Civic, what we were willing to pay, and he helped us put it all together. Overall great experience. Thanks! More

Very good experience from all parts of the dealership. Sales was informative, but not pushy. Management and finance were helpful. Overall a very good experience! Sales was informative, but not pushy. Management and finance were helpful. Overall a very good experience! More

Outstanding service, treats customers with courtesy and respect. I have purchased four cars from Max and hope to be around to purchase four more. Excellent dealership respect. I have purchased four cars from Max and hope to be around to purchase four more. Excellent dealership More

The mind set that I had when I step in the dealer was solid and unchangeable. I had gotten approved from my lender with an interest rate that was so high most people would turn down, but I didn't have an solid and unchangeable. I had gotten approved from my lender with an interest rate that was so high most people would turn down, but I didn't have any other choice at the time. When I visit the dealer and was in the process of test driving the car I wanted, I mention my situation to Max Ring. I told him I didn't want to run another credit check because I already had gotten approved for a loan. Max mention that if could get three or four points off the interest, wouldn't I be happy? I told him xxxx yes! Well thats exactly what the team at Brilliance Honda did. I left in my new car with the interest rate so much more lower than what I had walk in. Best advice I can give, don't be afraid when someone offers the extra help. More

The service here was phenomenal, no one was pushy or pressured me into any test drives. the salesman was knowledgeable about the product which was helpful in my decision and cleared up any questions I h pressured me into any test drives. the salesman was knowledgeable about the product which was helpful in my decision and cleared up any questions I had. I felt very good about my purchase and was very happy upon leaving the dealership. I ended up with the perfect car for me. More

We went to Brilliance Honda of Crystal Lake, IL on Sat Jan 11, 2014 and our salesperson was Fred Homer. I can't tell you how happy we were with Fred, he took his time with us and we never felt rushed. The Jan 11, 2014 and our salesperson was Fred Homer. I can't tell you how happy we were with Fred, he took his time with us and we never felt rushed. The dealership closed at 6pm but Fred and staff stayed until 8pm when we finished up everything. Dan Schmidt the business manager made signing the papers so easy and explained everything we were signing and again never felt rushed. If you are looking for new or used I highly recommend you stop by and see Fred Homer and I hope you to will have a wonderful experience like me and my family had. If you have kids they have a great little nook for them and they even provided coloring packets for them. The Gallo Family More