Brilliance Honda of Crystal Lake

I would recommend Brillance Honda because of the great I would recommend Brillance Honda because of the great service that Darrell Herbert has always provided to me. He is very friendly, helpful and cari I would recommend Brillance Honda because of the great service that Darrell Herbert has always provided to me. He is very friendly, helpful and caring. I have purchased 3 or 4 Hondas from him in the past. He goes out of his way to make sure everything is perfect and I am totally happy. Normally Brilliance Honda is very competitive with regard to pricing and trade-in. This time they came in low with regard to what I was looking for my trade and slightly high for what I wanted to pay. I did make a purchase elsewhere from another sales rep I have dealth with in the past. This does not diminish my respect for Brilliance Honda and Darrell Herbert. I will give them a chance for my business again the next time I am looking for a Honda product. More

Darrell was great as was everyone else we worked with. David in finance was also very helpful and knowledgable about the vehicle services. Thank you Brilliance Honda. As a 17-year "Honda family" over nu David in finance was also very helpful and knowledgable about the vehicle services. Thank you Brilliance Honda. As a 17-year "Honda family" over numerous vehicles, I would certainly recommend you. More

Darrell was a great match for us. Very knowledgeable and helpful. He was not pushy (which would not have worked for us), however he was emphatic in his explanation of why Honda products are such a value. helpful. He was not pushy (which would not have worked for us), however he was emphatic in his explanation of why Honda products are such a value. We would recommend Darrell to others without reservation. More

The dealership and salesman I worked with were courteous. They explained a lot of details to me and showed me several different cars before buying. The price I got was reasonable. I had previously purchased They explained a lot of details to me and showed me several different cars before buying. The price I got was reasonable. I had previously purchased a new car from this dealer and was happy with them. I would recommend a friend or relative to Brilliance. More

This car is the 5th or 6th car we have purchased from brilliance. We have always been very happy with the service and the sale. We have recommended brilliance to our family and friends brilliance. We have always been very happy with the service and the sale. We have recommended brilliance to our family and friends More

Darrell was extremely helpful. We researched car online so had a price in our head when we went in. Darrell/Brillance Honda came up with a fair price. We purchased a used CRV in 2008. This time we purchase so had a price in our head when we went in. Darrell/Brillance Honda came up with a fair price. We purchased a used CRV in 2008. This time we purchased a new CRV. We have been very pleased with Brillances' service the past 4 years. More

Great customer service. Found a great car within all of my parameters and worked with me on price. Service was a quick and everything was done with ease at this dealership. my parameters and worked with me on price. Service was a quick and everything was done with ease at this dealership. More

My wife and I were driving thru the car lot to see what the Honda's looked like. We were about to drive away to purchase a used car from carmax when we were stopped by Max Ring. He was standing out in the the Honda's looked like. We were about to drive away to purchase a used car from carmax when we were stopped by Max Ring. He was standing out in the cold gently waving us down and he asked if we were looking for anything in paticular. I figured any man standing out in the cold waving down potential customers needed to be heard. We really couldn't afford a new car so Max found a leased car that fit our pocket book. We purchased it because Max was a great salesman and worked with us to get down the cost. He also threw in some unexpected extras that made us happy. Even the gentleman that did our financing at Brilliance Honda worked with us to control the interest rate. So far the sales part of Brilliance Honda was a good experience. I hope that future dealings will go as friendly and smooth. Thanks Max! More

Max understood what we wanted & worked with us towards what was fair in both the trade-in value and purchase price. He treated us with much respect. We will definately call on him again for our ne towards what was fair in both the trade-in value and purchase price. He treated us with much respect. We will definately call on him again for our next Honda. More

I purchased a vehicle here with the assurance that the service department was exceptional. The repairs on my care were done were not done correctly and when I brought it up to their attention the service service department was exceptional. The repairs on my care were done were not done correctly and when I brought it up to their attention the service manager, he was quick to respond this is not due to our negligence. The car was in the service department on three separate days and this job should have taken an hour max. The service receipt the second day had a different price for the part that was replaced. I would run and run far away from this service department as they are not professional, not qualified, and do not take responsibility for their lack of quality work. I would have gotten better quality of service from the no name repair shop. More