Brilliance Honda of Crystal Lake

Brilliance made our car shopping experience very easy. We were interested in a new Honda CR-V and had a car to trade. Jim and Max let us test drive one, pointed out all the features and benefits, and then ca were interested in a new Honda CR-V and had a car to trade. Jim and Max let us test drive one, pointed out all the features and benefits, and then came up with a very fair price. We didn't have to do a lot of back and forth discussion. We felt they were upfront, friendly and honest. We compared their "out the door" price with other dealers. They were easily the best. That's why we rated our experience as great. This is the second car we have purchased from Brilliance. We will be back when it's time to buy another one! More

My husband and I have been loyal customers for 15 years to Brilliance Honda in Crystal Lake and have purchased 3 new cars there and 3 leased cars there as well as recommending them to friends and family wh to Brilliance Honda in Crystal Lake and have purchased 3 new cars there and 3 leased cars there as well as recommending them to friends and family who have in turn purchased 3 new cars there (all CRV's). We brought our 2 leased cars in on Saturday, November 30, 2013 hoping to trade both in for 1 new leased car since my grandfather could no longer drive his Honda Accord (purchased at Brilliance btw). The salesperson was not coming up with options that seemed reasonable to us, so he called his manager Warren Choe over to assist. That's where things went terribly wrong. Mr Choe looked at us with arm's crossed and said it wasn't "his problem if we couldn't do math" and that "he couldn't deal with our negative energy" upon which he walked away from us and said to our salesman "see what I mean?" upon which I asked are you speaking derrogatively toward us, he continued walking away. My husband then told our salesman that we weren't going to do business with a place that treated us like that, and proceeded to leave our cars there and call a cab and when I told Warren Choe that we weren't going to be doing business with them ever again- he said GOOD!! Is that what you call a sales manager? Loyal customers for 15 years, over 6 cars bought, and this would have been #7 and he was happy to see us leave. Guess this dealership doesn't want customers with good credit and a nice down payment! More

Max Ring of was very helpful. He took the time to understand my needs and that I was pressed for time. He quickly put together a proposal that we could work from that ultimately allowed me to lease understand my needs and that I was pressed for time. He quickly put together a proposal that we could work from that ultimately allowed me to lease a new 2014 Accord. I gotta say he made this the most efficient car purchase ever and I regularly buy a car! More

We are very happy with the way the employees dealt with us. I was surprised at how quickly everything was handled. The staff was very friendly and courteous. I would use this dealership again. us. I was surprised at how quickly everything was handled. The staff was very friendly and courteous. I would use this dealership again. More

Max Ring handled our negotiation for a new car purchase very professionally. He was very helpful in guiding us to select the most appropriate automobile for our needs and worked with us to arrive at a fina very professionally. He was very helpful in guiding us to select the most appropriate automobile for our needs and worked with us to arrive at a final price that we felt was competitive and did so with virtually no sales pressure. It was a friendly negotiation and we came away with a strong appreciation for our dealings with Max Ring and with Brilliance Honda. More

We went to this dealer a total of 3 times looking at the Honda CRv, on our last visit we intended to purchase the CRV 2013. The salesperson gave us a price listing that was low and when we questioned it , h Honda CRv, on our last visit we intended to purchase the CRV 2013. The salesperson gave us a price listing that was low and when we questioned it , he brushed us off. Our thought was they discounted the 2013 because the 2014 's were in and they wanted to get them off the lot. After we accepted the price, signed over our title, cleaned out our trade in, the salesman came back and stated his manager made a terrible mistake and the price was actually $5k more. This salesperson has been with Brilliance Honda for 12 years, so to confuse the price after we had questioned it seems unlikely to me. Needless to say, we left, went to another dealer in Barrington and purchased the car. Much happier with our choice. Would not recommend Brilliance. More

Excellent service, made me feel like they truly wanted me to be there and i will be a part of the family for a long time!! Excellent credit service and the final processing was a great experience also. Thi to be there and i will be a part of the family for a long time!! Excellent credit service and the final processing was a great experience also. This was my first experience with them and i WILL tell everyone this is a place that truly appreciates their customers!!! GREAT EXPERIENCE!!! More

Great sales person. The buying experience was painless and easy. I would recoomend this dealer to everyone. New car pricing and tarde in value was extremely fair. and easy. I would recoomend this dealer to everyone. New car pricing and tarde in value was extremely fair. More

I was in the market for a new Civic Hybrid and was about 8 months away from "taking the plunge". I am very slooooow in making buying decisions. My decision to go to Brilliance Honda was because it is in clo 8 months away from "taking the plunge". I am very slooooow in making buying decisions. My decision to go to Brilliance Honda was because it is in close proximity to my home. I walked into the new location and was warmly greeted by a smiling salesman by the name of Max Ring. He was extremely knowledgeable, friendly and courteous and before I knew it I was signing papers to buy my brand new Civic Hybrid! 8 months before I thought I would. It's actually very simple, people like doing business with people they like! If you are looking for a great "deal" and a pleasant buying experience then go to Brilliance and ask for Max. You won't be disappointed. :-) More

Our experience from the start was great. We had contacted several different Honda dealerships and Brilliance was the easiest to deal with. They gave us the best quote out of all the other dealers. contacted several different Honda dealerships and Brilliance was the easiest to deal with. They gave us the best quote out of all the other dealers. Max Ring was our salesperson. He was very experienced and pleasant to deal with. We own three driving schools and have been purchasing and servicing our cars with a local Honda dealer for years. Unfortunately they did not give us the best price even though we have been loyal to them. From now on we will be going to Brilliance for all of our car purchases. Thanks Max! More