Brilliance Honda of Crystal Lake

Purchased a 2013 Honda Accord from darryl. In the past my family purchased vehicles from Brilliance and each time we have used Darryl who is highly recommended. He is extremely patient and is not 1 of those family purchased vehicles from Brilliance and each time we have used Darryl who is highly recommended. He is extremely patient and is not 1 of those pushy car salesman who gives you the salesman lines of total bull crap. Traded in was a 2012 Honda Ridgeline that my wife simply did not like and felt was too big. Darryl was able to get us within the price range that we wanted after a very poor experience from McGrath honda in Elgin. I do not and will not go into detail on the issues as it really is no longer important. Just don"t buy a car there. Skip in finance was outstanding and very patient. We had an issue with the registration as it appeared that McGrath never registered the prior vehicle with the DMV. Skip was able to get everything straightened out and went above and beyond with assisting me in the proper way to cancel my extended warranty. No dealership is perfect however give Brilliance a shot at your business and ask for Darryl. I am very confident that you will have a very pleasant and enjoyable experience. More

I appreciated Darrell's product knowledge, professionalism and approachability throughout the entire process of discerning my needs and which vehicle best suited them. I especially enjoyed th professionalism and approachability throughout the entire process of discerning my needs and which vehicle best suited them. I especially enjoyed the smooth negotiation process. A friend personally recommended I work with Darrell because he was confident I would be taken care of properly and I was! Purchasing my 2013 CRV was a pleasant experience. More

I listed what I wanted on the Honda website on a Sunday night. Ryan Hansen at Brilliance Honda contacted me by 9:30am on Monday morning with the exact vehicle that I wanted (which he had to locate and get night. Ryan Hansen at Brilliance Honda contacted me by 9:30am on Monday morning with the exact vehicle that I wanted (which he had to locate and get) and offered me a very fair price for my trade-in (over the phone). We had the deal done by Monday night and the vehicle was ready for pick-up on Wednesday afternoon as promised. Even though I had to drive 100 miles to the dealership, they found me exactly what I wanted for thousands of dollars less than several of my local dealers. Upon arrival, Ryan and the rest of the team were very friendly and efficient. I was in and out of there in about an hour. Ryan Hansen and Brilliance Honda in Crystal Lake have earned a lifetime customer!!! More

Great experience with max. Would definitely recommend this dealership and salesman to others. Had some aftermarket work done also and they were excellent also. I would buy again from Brilliance. this dealership and salesman to others. Had some aftermarket work done also and they were excellent also. I would buy again from Brilliance. More

Overall a great experience. Very painless and quick. I got a good price online for comparison purposes that I used to track inventory on the webiste and tie to the model and color that I wanted. Very easy got a good price online for comparison purposes that I used to track inventory on the webiste and tie to the model and color that I wanted. Very easy process to pick what I wanted. More

This was a very good experience in buying a used car. I This was a very good experience in buying a used car. I was nervous about buying a car but Max was very good at putting me and my wife at ease. He ne This was a very good experience in buying a used car. I was nervous about buying a car but Max was very good at putting me and my wife at ease. He never pressured us and made me feel comfortable, really! He knew when to give us time to talk to each other and made the over all experience great. I wish all car buying trips were this easy. I traveled 75 miles and was not disappointed. I got a great car at a good price from a good dealer. Well worth the trip! More

The reason why I gave Darrell Herbert this review was because he was incredibly friendly, informative, and knowledgeable of the vehicle(s) I was interested in. He assisted in helping me find the perfect because he was incredibly friendly, informative, and knowledgeable of the vehicle(s) I was interested in. He assisted in helping me find the perfect vehicle for me and wasn't pushy or difficult to talk to. More

We first come to Brilliace Honda of Crystal Lake two years ago,after few hours we drove away in a brand new Honda crv. Since that we meet a lot of satisfied customers including us, just two weeks ago, a years ago,after few hours we drove away in a brand new Honda crv. Since that we meet a lot of satisfied customers including us, just two weeks ago, after some misfortune on our part, with overall experience at this dealership, we come back and replaced it, the value, rating of this car is amazing. Thank you all that help us More

I got my new Honda crv 2013 from this dealer and I feel good about the comfort and satisfaction in every part of it.I would definitely recommend this dealer except that I didnt get my Honda key chain from good about the comfort and satisfaction in every part of it.I would definitely recommend this dealer except that I didnt get my Honda key chain from max:) More

Had a wonderful experience there as a first time new car buyer. Great staff, professional, clean location, quick and friendly service. I look foward to seeing what Honda has to offer. buyer. Great staff, professional, clean location, quick and friendly service. I look foward to seeing what Honda has to offer. More