Brilliance Honda of Crystal Lake

Went in looking to purchase 2 vehicles and had a trade-in. Did not feel pressured to buy and ended up feeling like we got a great deal (along with great cars). Still own an older model Honda that trade-in. Did not feel pressured to buy and ended up feeling like we got a great deal (along with great cars). Still own an older model Honda that I purchased new from Brilliance before and that factored into the decision to go with them again. Although we did to comparison shopping, impressed with Honda and the price we got. I was already used to the Service department and was not concerned there. Darrell was very friendly and took great care to answer any questions we had. Financing went smooth with Dan too. More

Darrell made the car buying experience very enjoyable and stress free. He was very knowledgeable and took the time to explain all the details of the vehicle. I'm very happy with my purchase and left with a g stress free. He was very knowledgeable and took the time to explain all the details of the vehicle. I'm very happy with my purchase and left with a good feeling. I strongly recommend Brilliance Honda and Darrell. I will definitely come back for future vehicle purchases. More

Brilliance Honda could not have made my car buying experience any easier. Their Internet pricing not only provided a fast and easy quote but was also the lowest amongst all NW IL car dealers. My sal experience any easier. Their Internet pricing not only provided a fast and easy quote but was also the lowest amongst all NW IL car dealers. My sales man Evan was extremely honest, upfront and courteous and everyone else in the dealership had smiles on their faces and you could tell that they really enjoyed working at their jobs. I would highly recommend this dealership! More

It is not often that you feel comfortable working with sales people at any car dealership, usually it is an exhausting and unpleasant experience. Not so,working with Darrell at Brilliance Honda. He was sales people at any car dealership, usually it is an exhausting and unpleasant experience. Not so,working with Darrell at Brilliance Honda. He was warm, friendly and professional. It is the first time that I left a dealership feeling...happy. We purchased a CR-V for my wife. Darrell took the time to calm my wife's anxieties and answer all of her questions and concerns. He then took the time to explain every button, knob and switch as well as connect her cell phone to the bluetooth. If it wasn't for Darrell, we would still be looking for a car. Thank you Darrell! More

When I first arrived the original sales person was extremely rude. He refused to show me any cars unless I let him run a credit check to make sure I could afford a new car. I immediately turned to lea extremely rude. He refused to show me any cars unless I let him run a credit check to make sure I could afford a new car. I immediately turned to leave and about the time I reached my car, Jon the sales manager ran after me and apologized, pulled all 4 cars I was interested in up, and Susan Cook proceeded to show me the cars and answer my questions. Susan was excellent and turned the trip around. Their offer for my trade-in was less than I had received from other dealership appraisals, but Jon was willing to work some of my concerns out. Jon and Susan were excellent and very friendly. Even with the bad start this became the best experience I have had at a car dealership. More

We went to service the Honda accord we already had and decided to walk around and see the new cars. Max came up to us and asked if I wanted to test drive. A Honda fit and I did and fell in love with it, decided to walk around and see the new cars. Max came up to us and asked if I wanted to test drive. A Honda fit and I did and fell in love with it, so we talked numbers and got it. Then as we were signing the paperwork with Kip, he suggested we could get a new Honda accord too. So, my husband test drive that car and guess what, we got that one too. So the overall experience was great, thanks to Max and Kip. More

I am happy with my purchase. I went in thinking I was going to get a civic and I ended up with an accord. :) Thank you. going to get a civic and I ended up with an accord. :) Thank you. More

I have purchased three cars from this dealership: 2002, 2008 and 2012. My first experience was good but I was unhappy with how I was treated during my second purchase in 2008 as well as during several ser 2008 and 2012. My first experience was good but I was unhappy with how I was treated during my second purchase in 2008 as well as during several service visits. I told myself that although I love Honda’s, I would never go back to this dealership. I needed new brakes a few months ago and decided to take my car to the dealership after several years of abstaining. I was treated very nicely and was impressed with the improvement in service. Unfortunately my car was totaled in an accident a week ago. I called Brilliance Honda and Max was able to find me a car that perfectly fit my needs. He was fast, fair and friendly. He solidified a change in my opinion about this dealership and I now plan on returning to both service my current vehicle and purchase future vehicles. More

Our second purchase from Max & Jeff. My daughter is buying a new civic from them as is my ex-wife. I've sent folks to them. They are good guys and Brilliance is a terrific dealership. I'm a fan. buying a new civic from them as is my ex-wife. I've sent folks to them. They are good guys and Brilliance is a terrific dealership. I'm a fan. More

Darrell and the entire staff were helpful, informative, knowledgeable, but not overbearing. We went into the dealership to purchase one car and walked out purchasing 2. They were great. knowledgeable, but not overbearing. We went into the dealership to purchase one car and walked out purchasing 2. They were great. More