Brilliance Honda of Crystal Lake

I came in to buy the 2005 AVEO. Darrel did not waste my time with other offers. There was no pressure about anything and my daughter and I were treated as if we were buying an expensive new car instead of time with other offers. There was no pressure about anything and my daughter and I were treated as if we were buying an expensive new car instead of an inexpensive used car. The financing gave me a great interest rate,was quick and easy and gave me better terms than my credit union (5yrs). Darrell and Chris took the time to explain everything clearly. One caveat - the AVEO shows a check engine lite that I was told would be remedied by the service department (O2 sensor) at no charge to me. This rating is based on the assumption that the check engine lite will be remedied - hopefully with the O2 sensor- BUT regardless of what it takes the check engine light will be remedied at no change to me. I will not accept a car that shows a check engine light. I am counting on the honesty and integrity of the Brilliance Honda dealership to make good in this matter. I have scheduled an apt. with the service department for Friday Jan 4. More

Both Bob and Darrell were helpful, knowledgeable, and courteous. They made my car buying experience as easy as possible. I look forward to working with them again when I am ready to buy again in the fu courteous. They made my car buying experience as easy as possible. I look forward to working with them again when I am ready to buy again in the future. More

We have done business with Brilliance Honda before and recommend them highly. Their business associates are friendly and cooperative and always treated us fairly. Mr Herbert has been our sales associate i recommend them highly. Their business associates are friendly and cooperative and always treated us fairly. Mr Herbert has been our sales associate in the past and we have found him to be friendly, and very professional. We look forward to dealing with him in the future. More

I had a great experience buying a Honda Odyssey from Brilliance Honda. Eva gave me the "out the door" price as I requested and promised that I would get that price when I came in the following day to ge Brilliance Honda. Eva gave me the "out the door" price as I requested and promised that I would get that price when I came in the following day to get the car. I had done research and knew what I was willing to pay, and I was satisfied with the price. Unlike other salespeople I've dealt with, she sent me an email detailing the price and everything it included (tax, etc.)--other dealerships have "conveniently" left out things we had agreed on over the phone. I was very happy with the price and even happier that nothing changed when I got to the dealership (I had a cashier's check for the exact amount, and that's all I paid). Not interested in rust-proofing, extended warranties, etc. and did not feel pressured into them. Eva went over some features in the car and offered to set up our phones with the car's Bluetooth. My experience at Brilliance Honda was great--well worth the trip from Wisconsin for the price and service. More

This is the second Honda we have purchased from Brilliance. The Brilliance staff continues to be the best team we have ever worked with and plan to continue for years to come. Brilliance. The Brilliance staff continues to be the best team we have ever worked with and plan to continue for years to come. More

The blower fan for our 2011 Pilot went out and we needed it repaired, it was after hours so I had called and spoke to Ben the service manager. He said to bring it in and we will take care of you. My wife br it repaired, it was after hours so I had called and spoke to Ben the service manager. He said to bring it in and we will take care of you. My wife brought the car in and they had it replaced within an hour! They have exceeded our expectations each and every time we have been there for service or repairs. On the sales side, they have treated us fairly and without all the car sales games other dealers like to play. That is why we have purchased three cars in the last four years and refers friends to them as well, thanks Eva and Jeff D.! More

I recently purchased a 2013 Accord Touring. After haggling for over a month with 8 other dealerships I was definitely growing weary of the game. A few dealerships gave me reasonable prices right off haggling for over a month with 8 other dealerships I was definitely growing weary of the game. A few dealerships gave me reasonable prices right off the bat. Other dealerships quoted me MSRP and said for best price I had to come into the dealership in person. Some dealerships wouldn't even quote MSRP and said I had to come in for a price period. Since I wasn't getting anywhere with most of the dealerships I was working with I decided to broaden the field and called Brilliance Honda and talked with Darrell Herbert . What a refreshing surprise. Right off the bat Darrell quoted me a price lower than all the other dealerships I had wasted the last 4 weeks working with within $300 of my target purchase price. We agreed to split the difference and I purchased the car that evening. Everything about the purchase experience continued to be great. Darrell's knowledge of the car was impressive and he was able to answer all of my many questions. When I went back to pick up the car all the options I had ordered were installed, the car was perfect. I highly recommend Darrell Herbert and Brilliance Honda to anyone looking to buy a new Honda. More

Max was the salesman when we bought our 2007 Honda and was certainly our choice when looking for a new Honda. Max is very personable and was very helpful in providing all the updates and promoting the th was certainly our choice when looking for a new Honda. Max is very personable and was very helpful in providing all the updates and promoting the things about the van which we were interested in. He showed much effort in meeting our price. We will ask for Max when it is time to buy again. More

Like anyone else, I really hate dealing with all the dickering and paperwork involved with new car purchases. Max kept it all easy, and honored the internet price I was given by Bob. I first test drove dickering and paperwork involved with new car purchases. Max kept it all easy, and honored the internet price I was given by Bob. I first test drove the Fit, which I did not feel comfortable with, but loved the way the Civic Coupe handled. I arrived at the dealership at 2:15, was out by 5. More

I had a great experience overall with everything. Things were quick and easy and I did not feel that I was being taken advantage of. I would defintiely recommend this dealership. were quick and easy and I did not feel that I was being taken advantage of. I would defintiely recommend this dealership. More