Brilliance Honda of Crystal Lake

I was in the market for a fuel efficient compact car for business purposes and I decided to stop into Brilliance seeing how it is so close and convenient between my workplace and home. In my experience, I business purposes and I decided to stop into Brilliance seeing how it is so close and convenient between my workplace and home. In my experience, I have purchased a number of new vehicles in which it usually was a rigorous process almost every time. Most of the time at other dealerships, you get the typical “high pressure sales” pitches from cheesy stereotypical car salesmen in which makes for a bad experience. Darrell from Brilliance was just the opposite; he took the time to answer my questions and never made me feel pressured to purchase anything. I test drove the 2012 Honda CR Z on a Wednesday evening and wanted some time to review other manufacturers before making a final decision. Darrell thanked me for coming in to look at the car and told me to come back and see him if I wanted to move forward. In most situations, other dealers penalize salesmen for letting customers walk off the car lot without purchasing anything, so I was surprised that Darrell was going to let me think about it. I looked into purchasing a Hyundai Veloster which is a similar car the CR Z, but in the end I purchased the CR Z being a loyal Honda customer. The decision was almost a “No Brainer” for me as the dealership is close so getting service would be a breeze, the sales and service staff are very friendly and courteous, and the overall experience I had during the purchase of the car was rather painless! I would recommend this dealer to any family member or friend, and would also visit again for future purchases! More

After having a great buying experience with this dealership once, my fiance and I had great expectations, until we started working with Eva Gagliardi and Jeff Deters. We brought our two (2) 2010 Hon dealership once, my fiance and I had great expectations, until we started working with Eva Gagliardi and Jeff Deters. We brought our two (2) 2010 Honda Civics into the dealership to start looking into new vehicles, I like to have the latest and greatest. After looking at multiple cars we chose two (2) 2012 Civic EXs and agreed on a price for the new vehicles and trade-ins. After hours waiting for paperwork and being pushed into add-ons we finally got the paperwork signed. Once the paperwork was signed we were told that one of the vehicles was not in stock yet and we could pick it up in a few days, this was shocking, I didn't know that we could be sold a vehicle they did not have nor inspected. This wasn't even the worst part. After a few months, and much disappointment, we decided that these cars are not that great (not a smooth ride, out-dated technology, cheap wipers, poor build quality)and looked into trading in, again. We found out that they secretly rolled negative equity from our trade-ins into the leases, without our consent or knowledge. After going into the dealership and asking Jeff why this was never expressed to us, he replied with "I didn't have to. I didn't break the law. Do you just want me to write you a check?" After asking to speak to his manager I was told that he was not in and that he was on vacation, but should be back in a few days. As I was about to leave, Jeff said "He will tell you the same thing." and laughed. I will never return to this dealership because of this. If you consider this dealership, reconsider. More

Max was very helpful, prompt and responsive. I would rate buying a car right up there with root canal as being a fun thing to do. We got in and out in less than two hours and Max listened and got me th rate buying a car right up there with root canal as being a fun thing to do. We got in and out in less than two hours and Max listened and got me the deal I was looking for. I would recommend Max to my friends in the future who are looking for a new vehicle. More

After having bought a vehicle from this dealership several years ago, when it came time to buy another we decided to give them first shot at our business. We had done our homework on the vehicles befo several years ago, when it came time to buy another we decided to give them first shot at our business. We had done our homework on the vehicles before going to the dealership and went with the intentions of visiting several dealerships THEN deciding on the best deal. After a couple of test drives and a little negotiation, it became obvious we would only need to visit Brilliance. In a relatively short time we were on our way home with 2 brand new vehicles! More

Prompt follow up on my request and questions on Internet lease. I liked having the vehicle ready for test drive when I arrived. Overall process was efficient and Max answered our questions and was focused lease. I liked having the vehicle ready for test drive when I arrived. Overall process was efficient and Max answered our questions and was focused on providing what we were interested in. More

I talked to Max he knew what I needed and wanted and he delivered as promised. I got the price and the extras I was looking for. He was profesional and prompt, I appreciated the speed and direct approac delivered as promised. I got the price and the extras I was looking for. He was profesional and prompt, I appreciated the speed and direct approach to my car buying experience. Thank You Donna Simon More

I want to say that my overall experience at brilliance Honda was great. They truly know how to treat their customers and have them come back. I want to also share that it was a pleasure doing business wit Honda was great. They truly know how to treat their customers and have them come back. I want to also share that it was a pleasure doing business with Max Ring. He knew exactly what kind of car I was looking for and gave me more than I expected- color, price, and the whole package. He is friendly and very professional and he tells you how it is ,not like other dealers who try and slip stuff or pressure you into getting what you don't want. Max Ring has sold my family several cars throughout the years and we would never go to another person that is not him. I am very happy to have been recommended to him by my father for my very 1st car purchase. Thank you brilliance Honda in crystal lake and Max Ring for your business. I am very satisfied with my Honda purchase. I will recommend your service to friends and family. Sincerely, Carolyn Diaz McHenry, IL More

Fantastic no-stress experience in trading in and buying a new vehicle. Everyone in the staff was exceptionally courteous, and always looked for a win-win solution. Thanks, Bob Daniel and Darrell Herbert. new vehicle. Everyone in the staff was exceptionally courteous, and always looked for a win-win solution. Thanks, Bob Daniel and Darrell Herbert. More

They were friendly and helped me out when I was in a bind after my vehicle was stolen. I went in for something used and a payment in mind and they got me in a new vehicle for a little higher payment. after my vehicle was stolen. I went in for something used and a payment in mind and they got me in a new vehicle for a little higher payment. More

Darrell was as friendly, honest, and professional as they come. Gave great advice on our vehicle purchase. John Nello was a man of his word. Honorable for making the deal as we discussed. Overall, coming int come. Gave great advice on our vehicle purchase. John Nello was a man of his word. Honorable for making the deal as we discussed. Overall, coming into Brilliance Honda was a great experience. They thoroughly answered all my questions and concerns and never felt like they were trying to push me. Thank you Darrell & John for an outstanding experience. I would deal with them again and would recommend this dealership to my friends and family. More