Brilliance Honda of Crystal Lake

We had a good experience, but it would have been better if they just give you the "real" prices up front! Max is good at what he does and we felt comfortable working with him. if they just give you the "real" prices up front! Max is good at what he does and we felt comfortable working with him. More

I got a great deal, but the pre-delivery service was not the best. There was glue and plastic still stuck to the car. However, it is not that big a deal and I took care of it myself. On the deal end, it to the best. There was glue and plastic still stuck to the car. However, it is not that big a deal and I took care of it myself. On the deal end, it took me several trips to the dealership and many phone calls to get it all worked out. I was playing three dealers against one another and it took me five weeks to get to what I considered a fair price. As a seperate point, I was most disapointed when I found out that "Out The Door" and "Plus Tax, Title and Licence" was nothing of the sort! They still added the "Bush", as it is called in the trade. ( Dealer's so called "Document Fees" and "Processing Fees", ETC!) I THOUGHT HONDA WAS BETTER THAN THAT! I am a long time Honda Customer starting in 1968, with a used S-800. Then a new Z-600, three more used ones over the next two decades. Then a new '76 Accord, Two next to last Generation Preludes bought through my Corperation and several (3) used Preludes until this last one a nice second gen S. This Civic is the last of TEN so far! I concider myself to be a loyal customer and Max, my salesman did a extreamly good job of servicing my most recent purchase and I will go back to see him again. Most of my ire above is directed at the entire dealership organization. I just rubs my fur the wrong way to get hit with those so-called fees, which are in fact just added dealer proffit! Sincerely, George. More

As always, Brilliance Honda exceeded by expectations. I have a beautiful new 2013 Pilot and the process was seamless and stress free process. This is my forth purchase with Brilliance and I would not go a have a beautiful new 2013 Pilot and the process was seamless and stress free process. This is my forth purchase with Brilliance and I would not go anywhere else to buy my Honda. Thank you! More

I listed what I wanted on the Honda website on a Sunday night. Ryan Hansen at Brilliance Honda contacted me by 9:30am on Monday morning with the exact vehicle that I wanted (which he had to locate and get night. Ryan Hansen at Brilliance Honda contacted me by 9:30am on Monday morning with the exact vehicle that I wanted (which he had to locate and get) and offered me a very fair price for my trade-in (over the phone). We had the deal done by Monday night and the vehicle was ready for pick-up on Wednesday afternoon as promised. Even though I had to drive 100 miles to the dealership, they found me exactly what I wanted for thousands of dollars less than several of my local dealers. Upon arrival, Ryan and the rest of the team were very friendly and efficient. I was in and out of there in about an hour. Ryan Hansen and Brilliance Honda in Crystal Lake have earned a lifetime customer!!! More

I appreciated Darrell's product knowledge, professionalism and approachability throughout the entire process of discerning my needs and which vehicle best suited them. I especially enjoyed th professionalism and approachability throughout the entire process of discerning my needs and which vehicle best suited them. I especially enjoyed the smooth negotiation process. A friend personally recommended I work with Darrell because he was confident I would be taken care of properly and I was! Purchasing my 2013 CRV was a pleasant experience. More

Purchased a 2013 Honda Accord from darryl. In the past my family purchased vehicles from Brilliance and each time we have used Darryl who is highly recommended. He is extremely patient and is not 1 of those family purchased vehicles from Brilliance and each time we have used Darryl who is highly recommended. He is extremely patient and is not 1 of those pushy car salesman who gives you the salesman lines of total bull crap. Traded in was a 2012 Honda Ridgeline that my wife simply did not like and felt was too big. Darryl was able to get us within the price range that we wanted after a very poor experience from McGrath honda in Elgin. I do not and will not go into detail on the issues as it really is no longer important. Just don"t buy a car there. Skip in finance was outstanding and very patient. We had an issue with the registration as it appeared that McGrath never registered the prior vehicle with the DMV. Skip was able to get everything straightened out and went above and beyond with assisting me in the proper way to cancel my extended warranty. No dealership is perfect however give Brilliance a shot at your business and ask for Darryl. I am very confident that you will have a very pleasant and enjoyable experience. More

Great experience with max. Would definitely recommend this dealership and salesman to others. Had some aftermarket work done also and they were excellent also. I would buy again from Brilliance. this dealership and salesman to others. Had some aftermarket work done also and they were excellent also. I would buy again from Brilliance. More

Overall a great experience. Very painless and quick. I got a good price online for comparison purposes that I used to track inventory on the webiste and tie to the model and color that I wanted. Very easy got a good price online for comparison purposes that I used to track inventory on the webiste and tie to the model and color that I wanted. Very easy process to pick what I wanted. More

This was a very good experience in buying a used car. I This was a very good experience in buying a used car. I was nervous about buying a car but Max was very good at putting me and my wife at ease. He ne This was a very good experience in buying a used car. I was nervous about buying a car but Max was very good at putting me and my wife at ease. He never pressured us and made me feel comfortable, really! He knew when to give us time to talk to each other and made the over all experience great. I wish all car buying trips were this easy. I traveled 75 miles and was not disappointed. I got a great car at a good price from a good dealer. Well worth the trip! More

The reason why I gave Darrell Herbert this review was because he was incredibly friendly, informative, and knowledgeable of the vehicle(s) I was interested in. He assisted in helping me find the perfect because he was incredibly friendly, informative, and knowledgeable of the vehicle(s) I was interested in. He assisted in helping me find the perfect vehicle for me and wasn't pushy or difficult to talk to. More