Brilliance Honda of Crystal Lake

I have given the rating like this as I and my family were treated very well. We have experienced friendliness from the salesman, Darrell. He took a really good job reserving our car and making a deal the bes treated very well. We have experienced friendliness from the salesman, Darrell. He took a really good job reserving our car and making a deal the best for us. We really appreciate his help getting us a good quality Honda. More

We love our 2011 Honda Accord Sedan. Special Kudos to Darrell Herbert from Brilliance Honda: superb professionalism, excellent customer service and making sure we're 100+% satisfied. This is our 2nd Hond Darrell Herbert from Brilliance Honda: superb professionalism, excellent customer service and making sure we're 100+% satisfied. This is our 2nd Honda & Darrell is our main man - a true treasure in all respects. We also had a great experience with Kip Urban who finalized neccessary paperwork with us. He too is a pure joy to work with. robert and phyllis rudolph More

Max was very personable and friendly. He wasn't pushy and made me feel that I was getting a good car. He offered to take the car for a second test drive-which sold me on the car. I didn't pay much under the made me feel that I was getting a good car. He offered to take the car for a second test drive-which sold me on the car. I didn't pay much under the sticker price, but I got the monthly payment and interest I needed. I would recommend Max to other people. More

We've purchased many new cars during our lifetime. Our experience with Brilliance Honda ranks among the best. Besides the fact that they offer a very high quality product, they go out of their way to be a experience with Brilliance Honda ranks among the best. Besides the fact that they offer a very high quality product, they go out of their way to be as friendly and courteous as possible. But they also don't waste your time. Getting all the paperwork done can seem like torture. Their turnaround time was impressive. One of the quickest buying experiences I've ever had. This is my family's third purchase from Brilliance. I've found their service department just as good as the sales department. They're quick, courteous and will answer any question you have. We like being their customer. More

Our experience with this dealership was mixed. The experience with the sales person was a positive and aligns with what other reviews have said. Max Ring is a very honest, experienced, forthright experience with the sales person was a positive and aligns with what other reviews have said. Max Ring is a very honest, experienced, forthright and competent salesperson whom we would recommend. We feel we received a very fair price on the car, and are satisfied with the service from the sales side of the deal. Since we approached buying a new van from an informed position, there was very little to talk about once we decided on the model, color, options, etc. We purposefully chose Brilliance for it's reputation on DealerRater.com, and the deal progressed smoothly and rapidly. However, once we were handed over to the business manager, it was the typical experience that everyone wants to avoid, and what makes most people view buying a car with the same anticipation as going to the dentist. We had hoped for better. There was implied pressure to buy extended warranties and when we hesitated and refused we were treated dismissively. It was enough of a negative that we even removed the remote car starter that we had added as part of the final deal. An email to the owner of the company stating how the attitude of the business manager left us cold, and suggesting that they might consider changing the way they present the extended warranty options produced no response. More

I have dealt with Max and the Dealership before. Always a good experience, I have recommended others to the Dealership. I have previous experience with Brilliance' servce department, so it was also a facter good experience, I have recommended others to the Dealership. I have previous experience with Brilliance' servce department, so it was also a facter in my decision to use the dealership. Honda is also a quality vehicle. More

They were very thorough and were quick to help get us in and out of there in a timely manner. Darrell took the time to walk my wife through the car, so by the time we left she had a complete understanding o and out of there in a timely manner. Darrell took the time to walk my wife through the car, so by the time we left she had a complete understanding of the different features of the vehicle. We would definitely do business there again. More

Darrell was very helpful and not pushy. He worked with us and offered solutions while not adding pressure. He showed us comparisions of new and used cars. Darrell is very honest and straight forward. I us and offered solutions while not adding pressure. He showed us comparisions of new and used cars. Darrell is very honest and straight forward. I would buy a car from Darrell again. Great selection of cars. More

I have purchased a number of cars (from various manufacturers) over the years and have helped others purchase cars (and also purchased cars with my father when he was alive). I have seen a great d manufacturers) over the years and have helped others purchase cars (and also purchased cars with my father when he was alive). I have seen a great deal of the bad and the forgettable. But this experience was on the other end of the spectrum. I can confidently state that I have never had a better experience than when I purchased through Brilliance Honda. From the internet sales manager (Bob Daniel) to my salesperson (Robert Calhoun) to the sales manager (John) to the finance manager (John), I was treated respectfully and professionally throughout the process. Everyone did exactly what they said they would do and did so efficiently. When I said "no", there was a sincere attempt to try to convince me through good faith negotiation, but I was not unduly pressured and if I still said "no", we moved on. This experience was admittedly my first attempt at negotiating/closing a car sale using the internet as the primary means of communication/negotiation, but I really cannot think of anything that Brilliance could have done better. The price quoted was the price I found when I arrived - there was no attempt to wring just a little more profit out of me (and how refreshing that was). In the end, I found the best deal at the best dealer and did so without needing to battle my way through endless negotiation while watching my every step (and what a shame to have to say that I was surprised to find myself in that situation). The pricing was excellent and extremely competitive and, given that fact, I even emailed a dealer that had lost out on the deal; not to gloat, but to let them know I was simply disappointed they did not work harder to earn my business. That other dealer spend too much time on trying to convince me that another deal was too good to be true and too little time trying to focus on themselves and simply make the best deal they could. It seems so simple - treat customers with respect, exchange information and follow through on what you say you will do. However, many dealers simply don't seem to understand (or possibly don't want to understand) that customers might actually have some intelligence, know something about a car and research it beforehand, even given the power of the Internet. Brilliance Honda clearly understands what is needed to be successful in this modern world. I wholeheartedly recommend a purchase from this dealership - they certainly earned my business and a strong, positive review. More

I would have to say that Max Ring is indeed a knowledgeable and very friendly salesman.He made me feel so welcome as soon as I walked in the door and did Not in any way pressure me into buying knowledgeable and very friendly salesman.He made me feel so welcome as soon as I walked in the door and did Not in any way pressure me into buying my new Honda Fit.He was very courteous and helped me make a decision on what kind of vehicle I needed. I want to thank Brilliance Honda for hiring such a wonderful,caring and friendly man. He IS THE BEST!!!!.If ever I need help he is there even though my car is 4yrs old he answers all my questions in other words HE CARES!!!! MRS.M.M.BROOKS More