Brilliance Honda of Crystal Lake

I provided the above ratings for the following reasons: I found the experience as a whole to be low-pressure and business-like. I came to the dealer without an appointment on Thursday, May 19th and met with found the experience as a whole to be low-pressure and business-like. I came to the dealer without an appointment on Thursday, May 19th and met with an instantly likeable salesman, Max Ring. I advised Max of what I was looking to test drive (2012 Civic LX automatic) and we were off within minutes for a thorough/in-depth test drive/evaluation. Max was very knowledgeable about the 2012 Civic and straightforward in his answers. By the end of the day, I had a solid quote for the entire transaction that was more than fair and put down a down payment that afternoon by phone (Something I rarely do on a new car purchase). I picked up the car yesterday (May 21st) after a dealer locate was done, and it exceeded my expectations. I would, and already have, recommend both Max Ring and the Brilliance Honda team to my friends and family. Thank you for an excellent dealership experience. Gary DuHamel. More

This dealership had a good atmoshpher from the moment i talked to them on the phone. We set something up right away where i could come in and test drive which happened to be the day i purchased. Dealersh talked to them on the phone. We set something up right away where i could come in and test drive which happened to be the day i purchased. Dealership was also clean and well maintained making it presentable to the publics eye. I would recommend this dealership for hondas. More

It was a pleasure talking to and dealing with Mr. Herbert. He answered our questions directly and honestly and in a professional manner. We felt he was more than fair in our purchase. The Service Dep Herbert. He answered our questions directly and honestly and in a professional manner. We felt he was more than fair in our purchase. The Service Dept. personnel were prompt, friendly and did a fine job of installing leather seats and a spoiler. We will certainly consider using Brilliance Honda for any future automobile purchases. More

I purchased a new 2011 Honda CR-V. Darrell Herbert was the sales associate that helped me. Darrell was highly professional, friendly, and very well prepared to make my buying experience great. His produ the sales associate that helped me. Darrell was highly professional, friendly, and very well prepared to make my buying experience great. His product knowledge is excellent. He took the time to make sure I knew how many great features my new CR-V had before I left the dealership. Bottom line: Darrell makes car buying a very pleasant experience. More

Darrell was a pleasure to work with. He definitely took the time to listen, and make sure I was happy with my decision. I would definitely recommend Brilliance to anyone who is looking to purchase a new ve the time to listen, and make sure I was happy with my decision. I would definitely recommend Brilliance to anyone who is looking to purchase a new vehicle based on the customer service I received. Thanks again Darrell! More

We drove 4 hours to buy our car from Brilliance Honda and would do it again in a heartbeat. We were given a fair price and were given red carpet service by the sales representative and the dealership! We w would do it again in a heartbeat. We were given a fair price and were given red carpet service by the sales representative and the dealership! We will recommend Brilliance to our friends in Wisconsin and in Illinois. More

I was contacted by Max Ring to purchase new 2011 Honda Fit. He advised me that I could get a new Fit Sport like my old 2009. He advised me I could trade out and not pay any additional money out of pocket. Fit. He advised me that I could get a new Fit Sport like my old 2009. He advised me I could trade out and not pay any additional money out of pocket. I also could lower my interest rate. All of which happened. I really wasn't looking to get a new vehicle! My 2009 was out of warranty, so I did consider it. All went well and Max did as he said. I also kept my payment the same as for my 2009!!! I did not want a higher payment. The whole process went very smoothly and quickly. More

I bought my 2009 Honda Accord LX from Brilliance Honda in Sept, 2008. Recently I received a letter from them stating I could get a lower interest rate and lower payments on a new vehicle. I corresponded wi Sept, 2008. Recently I received a letter from them stating I could get a lower interest rate and lower payments on a new vehicle. I corresponded with Nick via email and we agreed upon a tentitive deal. Nick then handed me off to Ryan in Sales. When I went into the dealship, not only was the deal as discussed, but the interest rate was even lower than we had discussed! The process was painless and hassel free and I actually enjoyed the experience! As part of the deal, there were items that the Service Department needed to deliver. I had to bring my new car back and they provided me with a loaner car and the work was done as promised within the timeframe quoted. I have also used the Service Department at Brilliance Honda exclusively to service my 2009 Accord. I have found them to be professional, accomodating, customer focused; they produce quality work at a fair price; in fact my 2009 Accord needed tires and the Service Department quote was the most competitive! I would definately recommend anyone who wants quality at a fair price to visit Brilliance Honda and see for yourself. More

I bought my 2009 Honda Accord from Brilliance Honda in September, 2008. Last week I recieved a letter stating my interest rate and payments could be lower in a brand new Accord. I corresponded with Nick September, 2008. Last week I recieved a letter stating my interest rate and payments could be lower in a brand new Accord. I corresponded with Nick and we negotiated a tentive deal over email. He turned me over to Ryan Hansen. When I got there, not only was the deal the same, but the interest rate was even lower than Nick and I discussed! It was a hassel free, easy process and I actually enjoyed the experience! I have also used Brilliance Honda for the servicing of my 2009 Accord and will continue to do so with my 2011 Accord. Their service department is professional and efficient; they produce quality service at a reasonable price. In fact, my 2009 Accord needed new tires and Brilliance Honda Service gave me the most competitive quote! Definately a dealer worth doing business with. More

I liked my salesman Max. A relative recemended the salesman, and the dealership, and it was good advise. Max was vary Knowlegable. I realy liked the late hours of pickup for my car after service. I al salesman, and the dealership, and it was good advise. Max was vary Knowlegable. I realy liked the late hours of pickup for my car after service. I also liked the free loaner car when I had my car in for ad on's to it. Good experience so far. More