Brilliance Honda of Crystal Lake

Good sales process. Contacted us about a potential good deal. My wife wanted a specific color and the dealer went to find it. The business office was good too. He was prepared for us and helped get the deal. My wife wanted a specific color and the dealer went to find it. The business office was good too. He was prepared for us and helped get the registration of our specialty plates moved. Delivery was smooth as was the follow up item that was owed to us. More

I originally spoke with the internet sales manager and he assigned me with Ryan Hansen. Ryan was a very good sales person. The only complaint that we had about the experience was that Ryan had another appoin assigned me with Ryan Hansen. Ryan was a very good sales person. The only complaint that we had about the experience was that Ryan had another appointment come in while we were shopping for the vehicle. It seemed like it took too long to get to a deal because he had to go back and forth between customers and the manager. Again, this was not Ryan's fault because he was assigned to us by a manager. I suggest that if someone is coming in to speak with a sales rep at an appointment time, then the customer should have the undivided attention of the sales rep. Overall we are very satisfied with Brilliance Honda and they have gone out of their way to assist us in our new car purchase. More

We have purchased 2 cars from Brilliance, one new Accord and a demo Pilot. We worked with Ryan Hansen in sales and David Nielsen in financing. Both are excellent to work with. Ryan really takes the e and a demo Pilot. We worked with Ryan Hansen in sales and David Nielsen in financing. Both are excellent to work with. Ryan really takes the extra time to make sure you are educated about the vehicle and answered all of our questions to our satisfaction. We did not feel that it was a high pressure sale at all. We rate working with Ryan a 5, excellent. Service dpt is hit or miss. We have had to take both of our vehicles back to the service dpt for mediocre work, ie- leather guard was sloppily applied, exterior wax average, demo car was presented to us below average-- food still caked on the cup holder area. Now, given these issues...Brilliance was very responsive at correcting everything to our 100% satisfaction, so the only downside to the outcome was the hassle of having to bring the cars all the way back up there...as we don't live very close by. Overall experience is great though. More

I have given the rating like this as I and my family were treated very well. We have experienced friendliness from the salesman, Darrell. He took a really good job reserving our car and making a deal the bes treated very well. We have experienced friendliness from the salesman, Darrell. He took a really good job reserving our car and making a deal the best for us. We really appreciate his help getting us a good quality Honda. More

We love our 2011 Honda Accord Sedan. Special Kudos to Darrell Herbert from Brilliance Honda: superb professionalism, excellent customer service and making sure we're 100+% satisfied. This is our 2nd Hond Darrell Herbert from Brilliance Honda: superb professionalism, excellent customer service and making sure we're 100+% satisfied. This is our 2nd Honda & Darrell is our main man - a true treasure in all respects. We also had a great experience with Kip Urban who finalized neccessary paperwork with us. He too is a pure joy to work with. robert and phyllis rudolph More

Max was very personable and friendly. He wasn't pushy and made me feel that I was getting a good car. He offered to take the car for a second test drive-which sold me on the car. I didn't pay much under the made me feel that I was getting a good car. He offered to take the car for a second test drive-which sold me on the car. I didn't pay much under the sticker price, but I got the monthly payment and interest I needed. I would recommend Max to other people. More

We've purchased many new cars during our lifetime. Our experience with Brilliance Honda ranks among the best. Besides the fact that they offer a very high quality product, they go out of their way to be a experience with Brilliance Honda ranks among the best. Besides the fact that they offer a very high quality product, they go out of their way to be as friendly and courteous as possible. But they also don't waste your time. Getting all the paperwork done can seem like torture. Their turnaround time was impressive. One of the quickest buying experiences I've ever had. This is my family's third purchase from Brilliance. I've found their service department just as good as the sales department. They're quick, courteous and will answer any question you have. We like being their customer. More

Our experience with this dealership was mixed. The experience with the sales person was a positive and aligns with what other reviews have said. Max Ring is a very honest, experienced, forthright experience with the sales person was a positive and aligns with what other reviews have said. Max Ring is a very honest, experienced, forthright and competent salesperson whom we would recommend. We feel we received a very fair price on the car, and are satisfied with the service from the sales side of the deal. Since we approached buying a new van from an informed position, there was very little to talk about once we decided on the model, color, options, etc. We purposefully chose Brilliance for it's reputation on DealerRater.com, and the deal progressed smoothly and rapidly. However, once we were handed over to the business manager, it was the typical experience that everyone wants to avoid, and what makes most people view buying a car with the same anticipation as going to the dentist. We had hoped for better. There was implied pressure to buy extended warranties and when we hesitated and refused we were treated dismissively. It was enough of a negative that we even removed the remote car starter that we had added as part of the final deal. An email to the owner of the company stating how the attitude of the business manager left us cold, and suggesting that they might consider changing the way they present the extended warranty options produced no response. More

I have dealt with Max and the Dealership before. Always a good experience, I have recommended others to the Dealership. I have previous experience with Brilliance' servce department, so it was also a facter good experience, I have recommended others to the Dealership. I have previous experience with Brilliance' servce department, so it was also a facter in my decision to use the dealership. Honda is also a quality vehicle. More

They were very thorough and were quick to help get us in and out of there in a timely manner. Darrell took the time to walk my wife through the car, so by the time we left she had a complete understanding o and out of there in a timely manner. Darrell took the time to walk my wife through the car, so by the time we left she had a complete understanding of the different features of the vehicle. We would definitely do business there again. More