Brilliance Honda of Crystal Lake

I have purchased a number of cars (from various manufacturers) over the years and have helped others purchase cars (and also purchased cars with my father when he was alive). I have seen a great d manufacturers) over the years and have helped others purchase cars (and also purchased cars with my father when he was alive). I have seen a great deal of the bad and the forgettable. But this experience was on the other end of the spectrum. I can confidently state that I have never had a better experience than when I purchased through Brilliance Honda. From the internet sales manager (Bob Daniel) to my salesperson (Robert Calhoun) to the sales manager (John) to the finance manager (John), I was treated respectfully and professionally throughout the process. Everyone did exactly what they said they would do and did so efficiently. When I said "no", there was a sincere attempt to try to convince me through good faith negotiation, but I was not unduly pressured and if I still said "no", we moved on. This experience was admittedly my first attempt at negotiating/closing a car sale using the internet as the primary means of communication/negotiation, but I really cannot think of anything that Brilliance could have done better. The price quoted was the price I found when I arrived - there was no attempt to wring just a little more profit out of me (and how refreshing that was). In the end, I found the best deal at the best dealer and did so without needing to battle my way through endless negotiation while watching my every step (and what a shame to have to say that I was surprised to find myself in that situation). The pricing was excellent and extremely competitive and, given that fact, I even emailed a dealer that had lost out on the deal; not to gloat, but to let them know I was simply disappointed they did not work harder to earn my business. That other dealer spend too much time on trying to convince me that another deal was too good to be true and too little time trying to focus on themselves and simply make the best deal they could. It seems so simple - treat customers with respect, exchange information and follow through on what you say you will do. However, many dealers simply don't seem to understand (or possibly don't want to understand) that customers might actually have some intelligence, know something about a car and research it beforehand, even given the power of the Internet. Brilliance Honda clearly understands what is needed to be successful in this modern world. I wholeheartedly recommend a purchase from this dealership - they certainly earned my business and a strong, positive review. More

I would have to say that Max Ring is indeed a knowledgeable and very friendly salesman.He made me feel so welcome as soon as I walked in the door and did Not in any way pressure me into buying knowledgeable and very friendly salesman.He made me feel so welcome as soon as I walked in the door and did Not in any way pressure me into buying my new Honda Fit.He was very courteous and helped me make a decision on what kind of vehicle I needed. I want to thank Brilliance Honda for hiring such a wonderful,caring and friendly man. He IS THE BEST!!!!.If ever I need help he is there even though my car is 4yrs old he answers all my questions in other words HE CARES!!!! MRS.M.M.BROOKS More

Go to Max Ring at Brilliance Honda! It was a very relaxed experience, and Max has a great feel for his customers. He is genuinely a good person, a family man, and very entertaining to be around. My wife experience, and Max has a great feel for his customers. He is genuinely a good person, a family man, and very entertaining to be around. My wife and I were in the market for a hybrid vehicle. We did our research online but, needed to see some cars in person. We focused all our research on the Toyota Camry. We also test drove a Prius and liked it better although it lacked features we desired. We were prepared to spend approximately $25,000. We did not purchase from Elgin Toyota for the following reasons: 1) I found an empty cigarette carton under the driver’s wheel of the Camry we test drove (who smokes “Mavericks”). 2) A second sales person approached me smoking as I looked under the hood of the Camry we test drove. 3) The salesman knew nothing about the vehicle we were driving (hybrid with nav). He suggested I look in the manual to learn to operate the controls. 4) The salesman spent an extended time searching for the Prius keys as we reviewed the Camry. In the meantime, we were out in the cold looking at a car we knew little about and watched someone pull in on the lot driving the Prius. Last time I checked you call ahead and speak with a specific salesman so they have the vehicle(s) ready for you including knowing were the vehicle is, vacuuming, and washing. We left immediately after sitting down at the salesman’s desk. He vanished again. I handed the keys to a porter and we were bitter and thrilled to leave. Then on a family member recommendation, we checked out Brilliance Honda because it was on the way to the next Toyota Dealer. We are not from the area; we have never been to Brilliance Honda or reviewed any Hondas or the Brilliance inventory. We purchased a Certified 2007 Honda Accord Hybrid 67,000 miles (factory remote start, Nav, leather, heated seats, sunroof, all weather mats, spotless and loaded). $15,800 at 2.9% for 5 years. NADA Book Value $17,000. In the era of employees regurgitating what the computer tells them, Max had a detailed response to every question I asked about our Hybrid vehicle purchase. I was impressed with his knowledge of the vehicle I purchased since it was a trade in a few days prior and he had very limited time to review this vehicle before it was sold. Max has a great feel for his customers. He knew when my wife and I needed time to talk. My wife is cheap and I am frugal. We are also extremely patient and will wait until the price is right by any means, even if it means walking away from a deal to save a few bucks. We were treated with respect and comfort. Max cared more that the deal was right for us. This car could have easily sold itself for more money. Instead, Max and Brilliance Honda made us happy and earned our business. Upon reviewing our vehicle we noticed a missing head rest. The dealership’s GM had located the part from the previous owner and had instructed us that the part would be mailed to us before we even left the lot. Max has also guided me through the process to fix an issue with the voice commands for the navigation that is covered under the vehicles extended warranty. We were “upsold” on the warranty $780.00 for 3 years or 33,000 miles (67,000 miles to 100,000 miles) and it has already paid for itself within 2 days after we purchased the vehicle. This feature can also be financed. The dealership was also very transparent about the vehicle’s preparation costs, history, and Kelly Blue Book Value providing us with internal invoices, Car Fax, and a copy of the vehicle’s book value. I would also like to give credit to the finance manager. He was very genuine, honest, and knowledgeable. He also explained the warranty very well and we will already be using it to fix the minor navigation system issue with the voice commands. This is the second vehicle I have purchased. This was a much faster transaction than my first vehicle. More

My husband and I previously had a Honda Accord from Brilliance (before the name change) and had been very pleased with its performance. We knew that an Accord is what we wanted. It was a matter of co Brilliance (before the name change) and had been very pleased with its performance. We knew that an Accord is what we wanted. It was a matter of color since the car came as a package deal. We didn't barter about the price, even though my husband feels we could have possibly done better at another dealership but he didn't care enough to make the extra effort. Max was earnest in his effort to make us happy with the additional "protection package and key-starter set," offering us big discounts. My husband didn't feel them necessary for the additional cost. We were a fairly easy sell as we had already made our minds up and didn't want the hassle of running around and Max was a friendly, helpful, good salesman. We know from our experience in servicing our previous car that the service department at Brilliance is also very good. Overall it was a very good experience! More

It was great to deal with only one person... no 'tag teaming'. Darrell was pleasant and very nice. He was not pushy, I walk out on pushy. When he asked us to buy additional products, I politely turne teaming'. Darrell was pleasant and very nice. He was not pushy, I walk out on pushy. When he asked us to buy additional products, I politely turned him down and that was the end of the subject... that was a first! Brilliance Honda will always be my first place to look for new and used vehicles! At the end of my transaction with Darrell, I hugged him... that was a first, also. I knew I got a great deal from Brillance Honda because I knew my pricing going in and they emailed me a great offer and kept to it. THANK YOU DARRELL HERBERT AND BRILLIANCE HONDA FOR A WONDERFUL EXPERIENCE WITH BUYING A VEHICLE... THAT IS A FIRST! More

We are very pleased with our car and very happy with all the service we have received. From looking at cars, buying our car, financing our car. The protection service for our car. Everything has been great the service we have received. From looking at cars, buying our car, financing our car. The protection service for our car. Everything has been great. We did purchase our prior car thru Brilliance Honda and had service done on it there. We are very very pleased with Brilliance Honda. More

The sales staff that I worked with were extremely knowledgeable and were a great help to finding me the perfect vehicle. I worked with both Jeff Dieters and Max Ring. They were able to answer all m knowledgeable and were a great help to finding me the perfect vehicle. I worked with both Jeff Dieters and Max Ring. They were able to answer all my questions and get me an awesome price. The paperwork process was extremely simple and everything was ready when I arrived at the dealership. I would recommend anyone looking for a new car to visit Brilliance Honda and work with this staff. More

My wife and I visited the dealership after seeing their ad for the Crosstour we were interested in. We 1st met with Sean who we discussed the car with and went on the test drive with. Sean became ill so wh ad for the Crosstour we were interested in. We 1st met with Sean who we discussed the car with and went on the test drive with. Sean became ill so when we went in to pick up the car we dealt with Max. Both salesmen were very pleasent to deal with as was the sales manager. We would definitely recommend this dealership and would go back because of how they treated us with respect and dignity. More

I shopped all around Chicagoland for used Element. From the moment I talked with Ryan on the phone I had nothing but a great experience with him. He was clear on the phone about the models available and t the moment I talked with Ryan on the phone I had nothing but a great experience with him. He was clear on the phone about the models available and their price, and we were able to work together to make a deal. I would recommend this dealership and salesman to everyone I know. More

It was a great experience. The staff was great and Max took his time to work with me and my family. It was a pleasure to buy a new car! I had to bring the car if for some "extras" we added the cumstom took his time to work with me and my family. It was a pleasure to buy a new car! I had to bring the car if for some "extras" we added the cumstomer care in the shops was great and everyone was treated with respect. I did not have to wait very long either. More