Brilliance Honda of Crystal Lake

We found Brilliance Honda to be a very friendly and courteous place during our purchase of a new vehicle. Darrell Herbert was our salesperson and a most delightful person to work with. We felt very c courteous place during our purchase of a new vehicle. Darrell Herbert was our salesperson and a most delightful person to work with. We felt very comfortable with him, and he was very patient with us and answered all our questions in regards to everything on our new car and was very knowledgeable and explained thoroughly all details to our satisfaction. His honesty was very impressive, and we felt no unwarranted pressure on his part. We would highly recommend Darrell and Brilliance Honda to our friends. Everyone was very friendly and helpful, and that was so appreciated. Though we live a long distance from this dealership and will not be using them for maintenance and oil changes, we could definitely recommend them to others who may be interested in a Honda vehicle. Thank you Brilliance Honda for a very good experience when purchasing our 2011 Honda Odyssey. More

I rated the dealership and Max Ring a five across the board because it was a pleasant buying experience. They proved that they wanted to make a deal by working with our budget and made every attempt to m board because it was a pleasant buying experience. They proved that they wanted to make a deal by working with our budget and made every attempt to make the sales price attractive. Throughout the entire process Max was friendly and very helpful. We will certainly refer others to Max as we were referred to him. More

I found this dealer very cooperative in finding the right car for my needs. The negotiations on price was not high pressure and all details of the transaction were explained to me. My salesman was patient car for my needs. The negotiations on price was not high pressure and all details of the transaction were explained to me. My salesman was patient and explain items to me during my test drive. I have purchased many cars in the past but this was the least stressful of all my prchases. I am satisfied with my Honda. More

My husband and I bought a used car here. Next time we have to get a car we'll just go here first. They had very nice cars for any price range new or used. I was impressed at how the salesmen worked tog have to get a car we'll just go here first. They had very nice cars for any price range new or used. I was impressed at how the salesmen worked together most places the salespeople are territorial about their sales. Ryan our salesman had another sale that night so he was doing double duty and the others stepped in to work as a team until we left. For example while we waited for our car our salesperson was helping someone else so another salesmen went to in the rain to put our plates on for us. Without being asked by anybody and was happy to do so. Our salesperson Ryan was really nice and not creepy at all. He didn't try to sell us anything we didn't want, and never pushed. I went to over a dozen dealerships, never again. I was refeshing to see a dealership that believes in seeing people get a good car for a good price. More

Ryan Hansen at Brilliance Honda made our car buying experience a pleasant one. My mom and I drove for over 60miles from Chicago southwest suburb to Brilliance Honda of Crystal Lake when she needed a ni experience a pleasant one. My mom and I drove for over 60miles from Chicago southwest suburb to Brilliance Honda of Crystal Lake when she needed a nice and reliable used car. Our car purchase well worth the efforts because mom loves her 1999 Acura 3.5RL from the Brilliance dealership. The car was clean and we got a good deal for the condition and performance of the car. There were new tires on the car and the engine was very clean. The car was well maintained by previous owner (John) who also works at the dealership. John decided to sell his used Acura when he purchased a 2011 Accord from the dealership. Going through the negotiation process as usual of a used car purchase, I did my reseach for the value of the car and Ryan Hansen was very friendly and pleasant to work with. Ryan kept to his promise as a business person to pay for oil change and tire rotation for my Honda Accord Hybrid, if the Acura purchase was successful, which it was. Even though we were buying a used car, Ryan made us feel like the most important customer in the dealership. Ryan also worked relentlessly to ensure that we got approved for the car purchase. I didn't like the fact that it took too long to finalize the financing and get approved (perhaps due to the holiday season), so we had to go back to the dealership the following day. Other than the financing hassle, we will definitely recommend Ryan Hansen as the salesperson and Brilliance Honda of Crystal Lake to anyone. John & Hannah More

Ryan was a very friendly and informative sales person. The best I've been treated as a female buyer. "How could my experience be better?" Let me know about the extra options. Also, I did not lik The best I've been treated as a female buyer. "How could my experience be better?" Let me know about the extra options. Also, I did not like that I was in the dealership for over 7 hours, 2 of which, had to do with trade in of a faulty Honda Civic I owned. In addition, negociations took too long, I was very clear as to the price I wanted to pay, but it took hours to successfully receive it. More

I am so very pleased with Brilliance Honda of Crystal Lake! Our sales associate max Ring was friendly, knowledgeable and gave us the best deal possible on our new Accord! I would recommend this dealers Lake! Our sales associate max Ring was friendly, knowledgeable and gave us the best deal possible on our new Accord! I would recommend this dealership to anyone looking for a great car at a great price! More

Brilliance Honda is a great dealership to buy a car from. Working with Darrell Herbert was easy he is very patient and friendly. He made me feel like the most important customer in the dealership. All of Working with Darrell Herbert was easy he is very patient and friendly. He made me feel like the most important customer in the dealership. All of the other men and women there are very friendly and happy, which was a breath of fresh air considering its holiday season and most clerks are rude and grumpy. I met the service manager and he was very welcoming and I will definitely be bringing my accord to Brilliance Honda for service. I previously owned a VW Beetle and I never felt as valued at the VW dealership as I did at Brilliance Honda. I love my new Honda accord its so fun and cool. More

Fraudulent sales practices, deceitful, terrible customer service. Stay away from Brilliance Honda. It all starts with the owner, Kevin Keefe, who is as dishonest as a day is long. He lied to me outright a service. Stay away from Brilliance Honda. It all starts with the owner, Kevin Keefe, who is as dishonest as a day is long. He lied to me outright about a refund he agreed to. This was after months of getting the runaround from his staff. Clearly they have their routine down: "Yes" the customer to death and lie to them, then evade calls and attempts for resolution of the problem. We were told the maintenance package we bought was good at any Honda dealership. Assured outright this was the case. Turns out that wasn't true. Called Brilliance for clarification and they offered a refund of the package without question. We were asked to fax a letter and they would send a refund. We faxed, we called, we emailed - calls were not returned. If we got someone on the phone we got the same assurance, just fax the letter again, we'll refund the maintenance package. Never happened. Finally spoke with the owner Kevin Keefe and he agreed the situation had been handled poorly and agreed to a refund. It's now 3 months later, he went back on his word and no refund. Kevin Keefe is the definition of sleazy used car salesman. A total and complete liar. No wonder the entire staff engages in fraud and lies. It comes directly from the top. Do not do business with this dealership. You'll regret it. More

First I would say,the gentleman who has been my sales First I would say,the gentleman who has been my sales representative for the last several years was extremely nice and helpful. The finance people First I would say,the gentleman who has been my sales representative for the last several years was extremely nice and helpful. The finance people helped tremendously. I had several options I wanted to explore being at the end of my lease. He covered all of them and gave me the options I was looking for .I had a lot of questions and it took some time but he was very patient and empathetic. I would whole-heartedly recommend Max and the whole crew at Brilliance Honda. Thanks again sincerely, Greg More