Brilliance Honda of Crystal Lake

My wife and I owned a Maxima and Tahoe with a 1.5 year old son. We have a daughter on the way and thought it was about time to replace our vehicles with something easier with kids. The first to be repla old son. We have a daughter on the way and thought it was about time to replace our vehicles with something easier with kids. The first to be replaced was the maxima and at the time we had not considered a Honda to replace it as we liked our Nissan dealership. We decided to go with a middle tier Nissan Rogue which is our second vehicle and is only used to go to and from work. Then we had our Tahoe which in all driving conditions had been great. My wife and I always said we would never be a minivan family, but friends of ours said to just sit in it and give it a chance. After sitting in it for about 5 minutes and seeing all the features designed for family life - it was only ignorance that was keeping us in the mentality to stay with a SUV. The sales staff (starting with Ryan Hansen our sales guy) was all about finding out what we wanted. Never have I had anyone say "I don't think this is right for you and you would just be spending too much." Ryan was very personal in finding out how we spent our time on weekends and what type of vehicle/accessories would be right for us. In the end - we went with the Honda Odyssey (non-touring model, as with two iphones no need for the navigation and the fog lights were not appealing to us). We did not purchase the vehicle until the third visit where my wife and I both had a chance to sit in it, drive it and get all the information. Not in any of those meetings did Ryan even push for a sale. He asked if we wanted to know what price he could start at and I said no the first visit and he said OK - let him know. He gave me his cell phone and I was able to TXT him with any questions - it was great to communicate outside of going into the dealership. The purchase of the vehicle had one hiccup, but was so brushed under the rug with the customer service I recieved after that night. It was a little mistake that I was willing to let slide (as it was funny), but Warren and Ryan insisted that they do something for us to make it right. We had "The Protector" interior/exterior protection and a two-way remote start added as part of the purchase. When I came into the service department - it was all smiles and how they could help me. The loaner process was easy as could be and the installers did a fantastic job on the remote start and exterior protection. We also recieved a set of the all season mats. When I stopped by the dealership to pick them up (as I thought I could install them on my own) the service staff was almost insistant that they help and install them for me. In the end - I just took the mats as it seemed to easy for them to help, but the fact that they wanted to, offered it to me several times shows the customer service aspect of Brilliance Honda. Looking back - Brilliance Honda has so far exceeded our expectations that if we had replaced the tahoe first - we probably would be Honda only family. Looks like Brilliance will have to wait for about 3.5 years, but I think I can honestly say that we are now a Honda family because of the complete package offered by Brilliance Honda. More

Although I Had been to three other car dealership, I can honestly say that I was very impressed not only with your dealership but also with getting taking care of in a speedy fashion by the sales person tha honestly say that I was very impressed not only with your dealership but also with getting taking care of in a speedy fashion by the sales person that took care of me. I will highly recomand your dealership to all of my family and friends. More

My wife Ginna had her 2009 CRV totaled by a van that hit her from behind while she was stopped at a red light. Fortunately she was OK and thankfully Darrell Herbert and the staff at Brilliance made buying a her from behind while she was stopped at a red light. Fortunately she was OK and thankfully Darrell Herbert and the staff at Brilliance made buying a replacement a positive experience. My only complaint, and I saw this mentioned in another review, is the dealership's addition of the "protection package" to all CRVs. The package includes splash guards, wheel locks and a cargo mat. It adds $400-$500 (can't remember the exact amount) to the price of the vehicle. We were able to negotiate this amount down considerably and have the cargo mat removed. Given more time to buy a car we might have ended up at another dealership that does not add this package. Speaking of negotiating a price, anyone who walks into a car dealership without knowing the exact dealer cost of a vehicle is crazy. I use Consumer Reports and gladly pay $14 to get a report when I have decided which car I am going to buy. My other car buying tip is to avoid trading in a car if at all possible. We have used E-Bay successfully twice. It is well worth the hassle of selling a used car yourself in order to have to avoid negotiating a trade-in amount on top of the car you are buying. More

By far the BEST customer service and dealership I have ever been in my life. Everyone was very helpful and courteous. Would recommend this dealership as well as Darrell Herbert to all of our friends. Grea ever been in my life. Everyone was very helpful and courteous. Would recommend this dealership as well as Darrell Herbert to all of our friends. Great sales experience!!! Darrell works with us without being pushy. At no time did Darrell or the dealership push anything on us. Darrell aloud us to test drive as many different vehicles necessary to make the right decision for our family. More

I live locally and came into the dealership by myself not knowing what i wanted! Was greeted immediately upon walking in. Was very happy with the help i received by the sales person and left the dealership v knowing what i wanted! Was greeted immediately upon walking in. Was very happy with the help i received by the sales person and left the dealership very happy with my purchase! I ended up purchasing a 2010 honda accord ex and very pleased!! More

I have done business with Jeff Deters for many years. I always love working with Jeff Deters of Brilliance Honda. He is a pleasant and professional manager to do business with. They are not the typical c always love working with Jeff Deters of Brilliance Honda. He is a pleasant and professional manager to do business with. They are not the typical car dealership because they do not play games with prices and really aim to please the customer. Jeff is a man of his word-when he says you are going to get something you will receive it and you will be happy. Making and keeping his customers happy is always his #1 priority. Ryan Hansen was my salesperson and was also wonderful to work with. He made sure I knew how to use all the gadgets in my new car before leaving. I highly recommend Brilliance Honda and their sales team to anyone who wants a pleasant experience buying a car. More

Wonderful service from start to finish. Brad came up and helped us right away, listened to what we were looking for and our budget and came up with a great deal. Everyone was kind and courteous and worked helped us right away, listened to what we were looking for and our budget and came up with a great deal. Everyone was kind and courteous and worked hard to make our experience as easy as possibke. Thanks for a wonderful experience!! More

Everthing about buying the car was great. Ryan is friendly, respectful and professional to work with. Our choice to buy the car from Honda was based on 1. The performance of the accord far exceeded a friendly, respectful and professional to work with. Our choice to buy the car from Honda was based on 1. The performance of the accord far exceeded any other car in the price range and 2. Ryans attitude was miles better than any other dealer in the crystal lake/ mc Henry area. More

Very pleased with everyone I dealt with at Brilliance Honda. Not only did I get a great price on my new Accord, but the financed rate Honda had given to me was beyond excellent. I would recommend to ask Honda. Not only did I get a great price on my new Accord, but the financed rate Honda had given to me was beyond excellent. I would recommend to ask for Ryan if you are seeking a vehicle. The vehicle i had chosen was there, so that made it alot easier. More

I visited this dealer for a test drive of the new Crosstour back in November. I told the salesman, Ryan that I was only curious and not ready to buy. I told him please don't call and harass me and Crosstour back in November. I told the salesman, Ryan that I was only curious and not ready to buy. I told him please don't call and harass me and when I am ready I will call him back. Two weeks ago I picked up the phone. He took me for an additional drive and when my wife stopped in the dealership on her own she was treated very nicely as well. I was able to structure a deal over the phone and picked up my car a few days later. I am was very pleased with the process and love my new car. More