Brilliance Honda of Crystal Lake

Evan was completely courteous and knowledgeable. Even though it was difficult he successfully paired my phone with the new car. He even offerred to help me transfer personal items from the old car to the though it was difficult he successfully paired my phone with the new car. He even offerred to help me transfer personal items from the old car to the new one which is always a pain. He showed me all the features and explained how they worked. He thanked me at the end and waved good-bye. More

We had a great experience purchasing our new vehicle. We negotiated a price that was below a competitors and it was very low stress. We got a good deal and it was a pleasure to work with Max and Darrell. negotiated a price that was below a competitors and it was very low stress. We got a good deal and it was a pleasure to work with Max and Darrell. More

Everyone who works there is friendly and polite. They treat you like family and always take the time to throughly explain things through. I will definitely be back to continue to do business with them. treat you like family and always take the time to throughly explain things through. I will definitely be back to continue to do business with them. More

Second car I have bought from Brilliance, both times the experience was hassle free. Can't say enough about Evan and all his help, even a week later! experience was hassle free. Can't say enough about Evan and all his help, even a week later! More

Everybody at the dealership was very professional and respectful. I felt like they were able to help me with exactly what I wanted. They were honest and gave me advise, but I didn't feel like they were t respectful. I felt like they were able to help me with exactly what I wanted. They were honest and gave me advise, but I didn't feel like they were trying to "upsell" to get me to spend more. I am very happy with my new vehicle and how everything was handled. More

We just purchased two vehicles from Brilliance Honda with the help of Sales & Leasing Consultant, Max Ring. One of the vehicles was a slightly used GMC cargo van for business use. The second vehicle was a the help of Sales & Leasing Consultant, Max Ring. One of the vehicles was a slightly used GMC cargo van for business use. The second vehicle was a new Honda CRV (lease) to replace our daughter's much loved 2009 Honda Civic Hybrid. From the start, Max was knowledgeable and dedicated to ensuring our process went extremely smooth with both transactions. The dealership as a whole is full of staff that treat their customers like family. We highly recommend! More

BrillianceHonda did an excellent job of taking care of BrillianceHonda did an excellent job of taking care of our automobile needs again. Very professional staff, clean reception area, nice comfortable BrillianceHonda did an excellent job of taking care of our automobile needs again. Very professional staff, clean reception area, nice comfortable service waiting room with 2 TVs More

The showroom is clean and bright. The company appears to be following CDC guidelines in regards to COVID-19. Jeff was exceptionally friendly and very helpful!! be following CDC guidelines in regards to COVID-19. Jeff was exceptionally friendly and very helpful!! More

This is my 4 th CRV from this dealership , friendly people, Rob didn’t push you and he gives you the time to look and make up your mind, he knows the answer to my questions. I feel great about my pu people, Rob didn’t push you and he gives you the time to look and make up your mind, he knows the answer to my questions. I feel great about my purchase. When all was decided, Dan Schmidt then took me thru the financing part of it . He explained everything so well . More

The best service I’ve EVER had at a dealership by far. Matt went out of his way to help me out and put me in the perfect car. Definitely recommend this dealership to EVERYONE. Matt went out of his way to help me out and put me in the perfect car. Definitely recommend this dealership to EVERYONE. More