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Brilliance Honda of Crystal Lake
Crystal Lake, IL
1,406 Reviews
Brilliance Honda is proud to serve the Crystal Lake, IL region with quality used cars and New Honda vehicles . With models like the HR-V, Civic, CR-V, Odyssey, Accord, and Pilot, we have something for every taste, and every need. Come visit us to see our 2020 Honda vehicles in Crystal Lake and take one for a test drive.
If you're looking for a Crystal Lake used car, we can assist you there as well. Visit our used car inventory page to see the large collection of certified preowned and used cars to select from.
Brilliance Honda is not just a good choice as your Crystal Lake area Honda dealership serving Barrington, Elgin and Schaumburg, we also provide a full line of services dedicated to our Illinois customers. From auto repair performed by expert mechanics, to OEM Honda auto parts, to car loan assistance in Crystal Lake, Brilliance Honda is the smart choice for your next vehicle, or other automotive needs.
We're located at 680 W Terra Cotta, Crystal Lake, IL 60014, or you can call us at 815-459-6400
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,406 reviews
October 22, 2019
Lease new car I have been going to crystal lake honda for over 20 years where I usually buy or lease my car. At sales, Mike Houston.has been my go to as he has been I have been going to crystal lake honda for over 20 years where I usually buy or lease my car. At sales, Mike Houston.has been my go to as he has been honest and understanding what I need. More
by Noel
Employees Worked With
Darryl at finance 5 stars, Mike Houston
October 18, 2019
No Pressure sale Found the 2019 CRV EX AWD in the color we wanted. Especially liked the fact that the vehicle had NO dealer installed "add-ons" that experienced at ot Found the 2019 CRV EX AWD in the color we wanted. Especially liked the fact that the vehicle had NO dealer installed "add-ons" that experienced at other dealers that only jack up the price with features or accessories you dont want. No hard pressure sell. Was a wonderful relaxing experience. Already knew this dealer has an excellent service department because have had all my 2013 Accord maintenance done hear. More
by Ken
October 16, 2019
New car I really don't like car shopping I equate it to having a root canal, but this was a much better experience than I have had in the past. Sales people w I really don't like car shopping I equate it to having a root canal, but this was a much better experience than I have had in the past. Sales people were nice and honest, refreshing for me. More
by Claudia K.
Employees Worked With
Dan the gentleman in Finance, Dan Alfaro, Gary Cotshott
October 15, 2019
First Service Visit We have a 2019 CRV which we enjoy very much. We needed to come in for our first service visit and the experience was perfect. Very pleased. We have a 2019 CRV which we enjoy very much. We needed to come in for our first service visit and the experience was perfect. Very pleased. More
by Patrick
Employees Worked With
October 15, 2019
Honda brilliance gave us the best offer. Purchased my third car with Robert. Me and my family trusted him for years, Nice, professional and very detail brilliance gave us the best offer. Purchased my third car with Robert. Me and my family trusted him for years, Nice, professional and very detailed with explanations. More
by HR1916
Employees Worked With
October 11, 2019
Stress free purchase We were pleasantly surprised there were no hidden fees added to purchase and no high pressure sales tactics. Car was a fair price and salesperson, Ji We were pleasantly surprised there were no hidden fees added to purchase and no high pressure sales tactics. Car was a fair price and salesperson, Jim, was very low key and was informative about the cars features and how they worked. We were dreading the car buying process happy it was so stress free. We would definitely buy from Brilliance again. Arlene Lau More
by Arlene
Employees Worked With
Jim Infusino
October 09, 2019
Easy and no hassle! Brilliance Honda, would I buy a car from them again? Absolutely. Fair price for trade in great price on 2019 Pilot. Matt Darwitt was a pleasure to Brilliance Honda, would I buy a car from them again? Absolutely. Fair price for trade in great price on 2019 Pilot. Matt Darwitt was a pleasure to buy a car from and the Finance Manager Darrell Herbert made the the financial process a friendly experience. I walked in an hour before close and all team members that needed to be on hand stayed late and did it with a smile. More
by M. B.
October 09, 2019
Brought car in for service Service rep did a great job of listening and was very informative about the work that was to be done. took care of the problem and saved me money with Service rep did a great job of listening and was very informative about the work that was to be done. took care of the problem and saved me money with some coupons.promised car within 1 hr and 45 minutes and easily beat that time promised. This was one of my best service experiences and service rep Justin Petty should be commended. John and Kathleen Mulsoff More
by John Mulsoff
Employees Worked With
Justin Petty
October 06, 2019
Max in sales likely deserves 5 stars, but... and have no idea about service, based on this first 3 months with a new 2019 and their federal and state paperwork failures and attitude...I wont be back, except idea about service, based on this first 3 months with a new 2019 and their federal and state paperwork failures and attitude...I wont be back, except to serve notice for lawsuit and subpoena documents and testimony. your dealership fails to do this, register the transfer with the IL SoS records... and then 4 months later I receive violation for registration, and overdue charges and fees for the same, and now collections.... hmmm... for a car I traded to you and you sold but did not file with the SoS. do you think I am a happy customer? and your mgr response... telling me not their problem...takes the cake.... see my complaint with the FTC, BBB, and IL SoS... I hope they fine or sanction your dealership... meanwhile it seems this will require legal action against your dealership to settle the issue with the violation for a vehicle I traded to you almost 4 months earlier! More
by Paulj
September 30, 2019
Cindy Laudermilk Honda CR-V sale! Cindy Laudermilk did an outstanding job in every aspect of the engagement. She was easy to work with, talk too, and answered all of our questions. Cindy Laudermilk did an outstanding job in every aspect of the engagement. She was easy to work with, talk too, and answered all of our questions. More
by billbright56
Employees Worked With
Cindy Laudermilk
