Brilliance Honda of Crystal Lake

We always have a wonderful experience here. Eva has been our salesperson for our past 3 cars, and just recently she helped us with a car for my son. She has always been a wonderful person to wo Eva has been our salesperson for our past 3 cars, and just recently she helped us with a car for my son. She has always been a wonderful person to work with and treats me and my 2 children like we are one of her many friends. Whether we come in for an oil change or just to look, she has always been professional and accommodating. Makes such a huge difference when a salesperson smiles at you every time you come in and that she does! I always recommend her to people I know. I do because I know they will have a good experience! Eva wouldn't have it any other way... More

Excellent Car Buying Experience with Rick Miller Rick Miller- Sales Consultant exceeded my car buying expectations- professional, knowledgable and honest. this by far was the best experience at a ca Rick Miller- Sales Consultant exceeded my car buying expectations- professional, knowledgable and honest. this by far was the best experience at a car dealership. I highly recommend Brilliance Honda More

Great visit with Eva and everyone -Jeff was great too! I've been buying from Eva from many years and she always makes me feel like family. Jeff was really awesome to work with and Dan in finance was I've been buying from Eva from many years and she always makes me feel like family. Jeff was really awesome to work with and Dan in finance was very helpful and explained everything very well. I tell everyone how well you treat me when I buy from Brilliance Honda :) More

My wife and I were very happy with the service we received. I found a used CRV that was in very good condition at a good price. Sslesman was very helpful, greeted me within 1 minute of walking through the door. I found a used CRV that was in very good condition at a good price. Sslesman was very helpful, greeted me within 1 minute of walking through the door. More

Very Easy process Matt was very easy to work with. It was a very quick process. He answered all of our questions with real answers instead of the typical car salesman Matt was very easy to work with. It was a very quick process. He answered all of our questions with real answers instead of the typical car salesman jargon. More

No pressure sales Our salesman, Ryan Hansen was a great guy to work with. We were in the market for a new CR-V and he helped us find the right one. The customer servi Our salesman, Ryan Hansen was a great guy to work with. We were in the market for a new CR-V and he helped us find the right one. The customer service is excellent and we look forward in buying future cars from Brillance Honda. More

All around good car dealer- Bought a used Car that is virtually new - got great warranty on it - our Salesmen Gary, was good guy, wanted to make sure we were happy. Bought a used Car that is virtually new - got great warranty on it - our Salesmen Gary, was good guy, wanted to make sure we were happy. More

Quality of Work..... suspect? On May 19th, I took my Honda in for service to install new rear brake pads. Upon picking up the car, I started to drive out of the dealership’s parki On May 19th, I took my Honda in for service to install new rear brake pads. Upon picking up the car, I started to drive out of the dealership’s parking lot and heard a loud screeching sound in the rear end of the car. Turned around and went back into the dealership’s service bay and told service personnel of issue. New ticket was opened, service desk personnel stated issue would be looked at and I proceeded to the customer waiting area. After 1 hour, I went back to the Service area requesting loaner car since no status was given to me. The service personnel was going to issue me a loaner car, but wanted to check in the garage area with technician. I was told car will be done and out shortly. Apparently, the cause of the loud noise was a shim out of alignment and rubbing against the pad/rotor. MY ISSUE WITH BRILLIANCE SERVICE: I have no idea why the technician working on the car nor porter moving the car from the wash did not discover the noise, which should have been quite noticeable. Also, when I turned around and brought the car back in to the service bay I stated the car was just serviced and the noise issue as a result. I should have been given priority service to have the problem immediately looked at and fixed. No updates were provided and if I didn’t go to the Service area to request loaner or progress on my car who knows how long I would have been waiting. I have used Brilliance Honda many years for servicing my cars, but now have second thoughts going forward in terms of future vehicle servicing or purchasing of new vehicles. Are their technicians really qualified and take responsibility to make sure the car is correct when it leaves the work (s)he performed? Are the service reps really focused on the customer and wanting to provide superior service? Would a local automobile repair shop do better? Gary B (invoice # 667732) More

Love my Durango! Matt was awesome to work with. I knew exactly what I wanted for my trade-in and what I wanted to spend on my new vehicle before I went in. He made it Matt was awesome to work with. I knew exactly what I wanted for my trade-in and what I wanted to spend on my new vehicle before I went in. He made it all happen very quickly and even got me a lower finance rate than my credit union which was hard to beat. I would definitely recommend buying your next vehicle from him! More

Great car purchase experience Working with Jim in sales was a very comfortable. He was knowledgeable and pleasant, not the least pushy or impatient with the thousand questions or s Working with Jim in sales was a very comfortable. He was knowledgeable and pleasant, not the least pushy or impatient with the thousand questions or so I asked. I will highly recommend both Jim and Vince in finance as “good guys” in my book. Thanks for a nice, all around buying experience. I was recommended to Brilliance by a friend, & will do the same in the future. More