Brilliance Honda of Crystal Lake

New CRV Gary was a tremendous and courteous sales associate with the entire process. Took extra time to make sure we understood all the options and electronic Gary was a tremendous and courteous sales associate with the entire process. Took extra time to make sure we understood all the options and electronics on the CRV. Super friendly and funny on top of everything else! More

Easy transaction Sales was very personable, fun to talk to. Would do business again and already have posted friends to shop by you. Thank you Larry E. Sales was very personable, fun to talk to. Would do business again and already have posted friends to shop by you. Thank you Larry E. More

easy to work with I like the way Crystal Lake Brilliance Honda treats their customers. They are friendly and not too pushy. I've never had to stand around waiting to be I like the way Crystal Lake Brilliance Honda treats their customers. They are friendly and not too pushy. I've never had to stand around waiting to be helped. More

Great Service I have bought my 4th vehicle from Brilliance in 3 years. What more needs to be said???? They work to make the process goes as easily as possible. Wo I have bought my 4th vehicle from Brilliance in 3 years. What more needs to be said???? They work to make the process goes as easily as possible. Wondering if the 5th ones free?????? Mike More

Fair price, Max was a good listener and made sure that I received the extra set of keys from previous owner. Overall the folks that I dealt with were friendly and Max was a good listener and made sure that I received the extra set of keys from previous owner. Overall the folks that I dealt with were friendly and made the experience quite painless. More

Excellent sales experience The sales staff and management staff were helpful, friendly and efficient. They combined to make the sale of a new car a prompt and well-organized exp The sales staff and management staff were helpful, friendly and efficient. They combined to make the sale of a new car a prompt and well-organized experience. More

Great experience Salesman Mike Houston was very nice, personable, knowledgeable and patient. We first went to just test drive and he was very helpful and not pushy, an Salesman Mike Houston was very nice, personable, knowledgeable and patient. We first went to just test drive and he was very helpful and not pushy, and did not apply any pressure. When we returned to purchase, it was a very pleasant experience. They worked well with us to get a deal made without the constant back and forth to get where we needed to be price wise. The process of paperwork went rather quickly and smoothly. The business manager going through all the paper work explained everything well. He was sure to explain the offers and warranties in detail so we understood but was not overly pushy to purchase them. I’ve had buyers concern before with purchasing a car, but this time I was nothing but super excited and confident in my purchase. More

Gary Cotshott Gary sealed the deal... No pressure, really felt he was in MY corner in getting me into the right car. I have a new "goto car guy". I will most like Gary sealed the deal... No pressure, really felt he was in MY corner in getting me into the right car. I have a new "goto car guy". I will most likely be bringing my car to Brilliance for service due to him also. I visited one other dealership prior to coming to Brilliance, but Brilliance had a much bigger selection of certified cars for me to choose from. More

Overall process took just under 2 hours to buy new car The price was right ! Overall process to purchase new vehicle was just under 2 hours. We told the sales person we were in a hurry and we blew through The price was right ! Overall process to purchase new vehicle was just under 2 hours. We told the sales person we were in a hurry and we blew through financing and then we were on our way home. The service center is huge and Brilliance has a big lot with plenty of inventory. I would definitely recommend going to this dealership if you are interested in a Honda. More

Great Experience for my used car purchase. Came in one Saturday morning with no appointment and Michael Houston helped show me the vehicle I asked to see. No pressure to up sell to something I Came in one Saturday morning with no appointment and Michael Houston helped show me the vehicle I asked to see. No pressure to up sell to something I didn't want. The dealership is in a good location to test drive with speed limit of 55 mph and some twist and turns to get a better feel of the vehicle. They allowed me to test drive the vehicle home to allow my wife to see the vehicle. Came back to the dealership and left out by 1:00 in the afternoon in my used purchase. More