Brilliance Honda of Crystal Lake

Things went very smoothly in the buying process We worked with Gary Cotshott and the process took about 3 hours from start to finish. He was very much a straight shooter and passionate about making We worked with Gary Cotshott and the process took about 3 hours from start to finish. He was very much a straight shooter and passionate about making us comfortable during te process. Would recommend him again. We decided to go with Brilliance because we got 25% more for our trade that at 3 other dealerships More

Wonderful experience This was my first time ever buying a car, and it was a really great experience. I didn't feel overly pressured, everyone was very friendly and helpful This was my first time ever buying a car, and it was a really great experience. I didn't feel overly pressured, everyone was very friendly and helpful, everyone really knew what they were talking about, and I got a really great deal on the car. I felt like they sincerely wanted to help me get the best possible deal. I will definitely be coming back to Brilliance for any future purchases. More

Great Purchasing Experience Rob Calhoun was my sales rep who went above and beyond. After deciding on the "out the door price" with Robert I honestly went to 3 other dealers hopi Rob Calhoun was my sales rep who went above and beyond. After deciding on the "out the door price" with Robert I honestly went to 3 other dealers hoping to negotiate a lower price from them. They couldn't touch his price. The color I wanted wasn't in stock. He found one and had it onsite within 2 days. The final process was quick and painless. I forgot my garage door opener in the free loaner, and Robert drove out to that customer's home, picked it up, and dropped it off at my house. Talk about service. Darrell Herbert handled the financing and patiently explained all the paperwork making sure I understood it all, and even though I qualified for the special 1.9% financing, he still tried to find a lower rate from Honda. I bought my 2008 CR-V from Brilliance and plan on buying my next car from them as well. More

Very good Buying Experience I had an Issue after I purchased my new CR-V I E-mailed Lauri Cavin the GM of the dealership She answered me in a timely manner and the problem was t I had an Issue after I purchased my new CR-V I E-mailed Lauri Cavin the GM of the dealership She answered me in a timely manner and the problem was taken care of. I will be back to purchase my next auto. More

Awesome Experience All I can say is Honda Brilliance is awesome walked out with a car with only 26,000 miles with only an average of a 640 credit score. Thankyou! All I can say is Honda Brilliance is awesome walked out with a car with only 26,000 miles with only an average of a 640 credit score. Thankyou! More

And we keep coming back! My wife and I just purchased our 7th and 8th cars from Brilliance over the past 5-6 years. Some of those card were for our kids. But what keeps us c My wife and I just purchased our 7th and 8th cars from Brilliance over the past 5-6 years. Some of those card were for our kids. But what keeps us coming back is Warren Choe. Warren treated like long-time friends the moment we came to buy our first car and we have kept coming back to deal with him. This time, we also worked with a gentleman named Jeremy who was extremely pleasant and helpful and made sure we didn't drive off the lot until we were very comfortable knowing the new features of our vehicles. Brilliance is clearly run by people who care about their customers. More

I recommend Brilliance Dan and Megan were very helpful and I am loving my new SUV. They were willing to negotiate with me to get to the price I wanted to pay. I would recomm Dan and Megan were very helpful and I am loving my new SUV. They were willing to negotiate with me to get to the price I wanted to pay. I would recommend Brilliance Honda to others. More

A good experience. Max was great to work with.Very knowledgeable and helpful.. We were happy that Brilliance Honda had the exact CRV in stock that we wanted. Max was great to work with.Very knowledgeable and helpful.. We were happy that Brilliance Honda had the exact CRV in stock that we wanted. More

very pleasant. The salesman was very helpful and showed us the cars we were interested in. The sales process was very quick and smooth. We did not feel pressured. The salesman was very helpful and showed us the cars we were interested in. The sales process was very quick and smooth. We did not feel pressured. More

Friendly, efficient and pressure free. Every person we worked with was very helpful. Options were presented but at no time was there pressure to purchase anything other that what we wanted Every person we worked with was very helpful. Options were presented but at no time was there pressure to purchase anything other that what we wanted. We had to order our Ridgeline, but before doing so Max, our sales person looked to see if any were available. Alas, none were, but the one we ordered came in early. Great experience. More