Brilliance Honda of Crystal Lake

2nd purchase from Brilliance Went in to purchase our 2nd CRV and wanted to find Fred who sold us our 1st one. We found out Fred had retired and we were taken to another salesperso Went in to purchase our 2nd CRV and wanted to find Fred who sold us our 1st one. We found out Fred had retired and we were taken to another salesperson named Vince Wadman and were told he would "take care" of us. Take care of us he did! We are trilled with our CRV and the deal we got. Vince was very helpful and answered all our questions and never pressured us to make any of the decisions we had to make about our purchase.We had an oil change done on our first CRV in the outstanding service department while we made our purchase to result in utilizing ALL Brilliance has to offer.We have dealt with a few car dealerships in our life and this is the best by far! More

Great service! We had such a great experience! We will recommend Brillance to all of our friends. Robert was amazing to work with. We love our expedition! We had such a great experience! We will recommend Brillance to all of our friends. Robert was amazing to work with. We love our expedition! More

Top Notch Service Outstanding service. Evan Medsker and Warren Choe are the best. Was not pressured in anyway to purchase and they were extremely helpful. Love my S Outstanding service. Evan Medsker and Warren Choe are the best. Was not pressured in anyway to purchase and they were extremely helpful. Love my SUV! More

Very professional and knowledgable. This dealer and specific salesman were recommended to me. Both the dealership and Gary lived up to the recommendations I was given. Very satisfied ove This dealer and specific salesman were recommended to me. Both the dealership and Gary lived up to the recommendations I was given. Very satisfied overall. More

Jeremy was extremely professional and wonderful to deal with Great service and professionalism by all.Thank you Jeremy for all your help. We have bought 5 vehicles through Brilliance/Crystal Lake Honda, and we Great service and professionalism by all.Thank you Jeremy for all your help. We have bought 5 vehicles through Brilliance/Crystal Lake Honda, and we come back for the quality of the product and the superb service. More

Pleasant and fair transaction. Had a friendly give and take of ideas in which options for both lease and purchase were explained thoroughly resulting in a part purchase and partial Had a friendly give and take of ideas in which options for both lease and purchase were explained thoroughly resulting in a part purchase and partial loan arrangement. Negotiation was considerate of both sides and my salesperson, Max Ring, made me feel comfortable and aware of all that was offered by my targeted automobile. After transaction completed Max gave me a thorough introduction to the workings of the automobile. Finance person was easy to work with too. More

Wonderful customer service Jeremy Cybulski (Sales consultant) and Megan Deters (Finance manager) were both excellent and made purchasing my second vehicle very smooth. They work Jeremy Cybulski (Sales consultant) and Megan Deters (Finance manager) were both excellent and made purchasing my second vehicle very smooth. They worked with me and I was able to walk out of the dealership with zero money down! I wish more sales representatives were more interested in assisting customers find the most suitable vehicle for them and working with their credit, instead of being pushy. I never got the typical “salesman” vibe from Jeremy, which is another reason this review received 5 stars. I will definitely be recommending Brilliance Honda to my friends and family in the future. Thank you both for your professionalism! More

Great team at Brilliance Cindy Laudermilk and Jeremy were great to work with in purchasing a used car. They are very proficient and helpful. Dave in finance was very understan Cindy Laudermilk and Jeremy were great to work with in purchasing a used car. They are very proficient and helpful. Dave in finance was very understanding and gave good advice on how to make the deal happen. The manager Dan got me through the final sales process quickly. Hope the service department is as good because I need some minor items checked out. THANKS More

Cindy was amazing!!!! She knows her stuff! Our main experience was with Cindy and she was the absolute best! We shopped many dealerships and were so thankful to find her! She knew everything Our main experience was with Cindy and she was the absolute best! We shopped many dealerships and were so thankful to find her! She knew everything we were looking for and found it! She made it easy and took her time showing us everything before making the final purchase. She is the best sales person we have ever purchased a car from. She even let us go back and forth a few times test driving the two cars without hesitation. We felt as if she actually cared about getting us the car we wanted vs just trying to make a sale. The best! More

A GEM IN CRYSTAL LAKE GOOD PRICE, GOOD SERVICE, GOOD DEAL RIGHT IN MY NEIGHBORHOOD. THE DEALERSHIP PROMPTLY RESPONDED TO MY REQUEST FOR A TRUE CAR PRICE QUOTE AND FOLLOWED GOOD PRICE, GOOD SERVICE, GOOD DEAL RIGHT IN MY NEIGHBORHOOD. THE DEALERSHIP PROMPTLY RESPONDED TO MY REQUEST FOR A TRUE CAR PRICE QUOTE AND FOLLOWED THRU ON IT IN THE SALE PROCESS WITHOUT A FUSS. More