Brilliance Honda of Crystal Lake

Easy and nice people! I had found what I was looking for ahead of time online, but when I went in , Jeremy and the others made the process very simple. I had found what I was looking for ahead of time online, but when I went in , Jeremy and the others made the process very simple. More

Great experience all around! My sales rep (Dan Freese) was great! He was transparent about pricing, and was very knowledgeable about the vehicles I was interested in. I also recei My sales rep (Dan Freese) was great! He was transparent about pricing, and was very knowledgeable about the vehicles I was interested in. I also received a very fair price for my trade, and a great price on the new car. I would recommend this dealership to anyone interested in buying a car More

Great experience and very knowledgeable sales person Ryan did a great job telling me all about the Honda CRV. He wasn't arrogant and really very helpful and made it very enticing to purchase. This is o Ryan did a great job telling me all about the Honda CRV. He wasn't arrogant and really very helpful and made it very enticing to purchase. This is our 2nd purchase from Brilliance Honda. More

Honda Accord Everyone at Brilliance Honda was very helpful. They took plenty of time to answer all of our questions and did not rush us at all. The salesman (Max Everyone at Brilliance Honda was very helpful. They took plenty of time to answer all of our questions and did not rush us at all. The salesman (Max) gave us a test drive and explained to my wife and I many of the features that were new to us. More

Things went very smoothly in the buying process We worked with Gary Cotshott and the process took about 3 hours from start to finish. He was very much a straight shooter and passionate about making We worked with Gary Cotshott and the process took about 3 hours from start to finish. He was very much a straight shooter and passionate about making us comfortable during te process. Would recommend him again. We decided to go with Brilliance because we got 25% more for our trade that at 3 other dealerships More

Wonderful experience This was my first time ever buying a car, and it was a really great experience. I didn't feel overly pressured, everyone was very friendly and helpful This was my first time ever buying a car, and it was a really great experience. I didn't feel overly pressured, everyone was very friendly and helpful, everyone really knew what they were talking about, and I got a really great deal on the car. I felt like they sincerely wanted to help me get the best possible deal. I will definitely be coming back to Brilliance for any future purchases. More

Great Purchasing Experience Rob Calhoun was my sales rep who went above and beyond. After deciding on the "out the door price" with Robert I honestly went to 3 other dealers hopi Rob Calhoun was my sales rep who went above and beyond. After deciding on the "out the door price" with Robert I honestly went to 3 other dealers hoping to negotiate a lower price from them. They couldn't touch his price. The color I wanted wasn't in stock. He found one and had it onsite within 2 days. The final process was quick and painless. I forgot my garage door opener in the free loaner, and Robert drove out to that customer's home, picked it up, and dropped it off at my house. Talk about service. Darrell Herbert handled the financing and patiently explained all the paperwork making sure I understood it all, and even though I qualified for the special 1.9% financing, he still tried to find a lower rate from Honda. I bought my 2008 CR-V from Brilliance and plan on buying my next car from them as well. More

Very good Buying Experience I had an Issue after I purchased my new CR-V I E-mailed Lauri Cavin the GM of the dealership She answered me in a timely manner and the problem was t I had an Issue after I purchased my new CR-V I E-mailed Lauri Cavin the GM of the dealership She answered me in a timely manner and the problem was taken care of. I will be back to purchase my next auto. More

Awesome Experience All I can say is Honda Brilliance is awesome walked out with a car with only 26,000 miles with only an average of a 640 credit score. Thankyou! All I can say is Honda Brilliance is awesome walked out with a car with only 26,000 miles with only an average of a 640 credit score. Thankyou! More

And we keep coming back! My wife and I just purchased our 7th and 8th cars from Brilliance over the past 5-6 years. Some of those card were for our kids. But what keeps us c My wife and I just purchased our 7th and 8th cars from Brilliance over the past 5-6 years. Some of those card were for our kids. But what keeps us coming back is Warren Choe. Warren treated like long-time friends the moment we came to buy our first car and we have kept coming back to deal with him. This time, we also worked with a gentleman named Jeremy who was extremely pleasant and helpful and made sure we didn't drive off the lot until we were very comfortable knowing the new features of our vehicles. Brilliance is clearly run by people who care about their customers. More