Brilliance Honda of Crystal Lake

Robert was wonderful! My wife and I purchased a Civic SI this week. We did alot of research after test driving the car 6 weeks ago. Not only did the car impress us, we coul My wife and I purchased a Civic SI this week. We did alot of research after test driving the car 6 weeks ago. Not only did the car impress us, we could not get over how friendly and genuine our salesman, Robert, was. We were determined to buy from Brilliance Honda (and Robert specifically) if we decided to buy the car. In the end we went back to Brilliance Honda, asked for Robert, and bought the car. Great experience! More

Good Experience Ryan was very thorough explaining the CRVs features - both safety and custom. We liked the options on the CRV EX offered. Meghan explained the many Ryan was very thorough explaining the CRVs features - both safety and custom. We liked the options on the CRV EX offered. Meghan explained the many financial issues clearly. More

Good Experience This is our 1st Honda and our 1st purchase from Brilliance. Friendly, knowledgeable people presented all the options without the pressure to purchase. This is our 1st Honda and our 1st purchase from Brilliance. Friendly, knowledgeable people presented all the options without the pressure to purchase. On a busy day with a test drive and a trade in, we were in and out with our new Honda HR-V in about 2 hours. Love the car and the dealership! More

Patience I never show up uninformed and what I don't have information on I have questions for, Cindy was very patient and would find the answer quickly if she I never show up uninformed and what I don't have information on I have questions for, Cindy was very patient and would find the answer quickly if she didn't already know it More

Great overall experience! Happy Returning Customer ! I have now purchased my 6th vehicle from Brilliance Honda. It was nice to deal with the same salesman since 2012! Mike Houston has always been availab I have now purchased my 6th vehicle from Brilliance Honda. It was nice to deal with the same salesman since 2012! Mike Houston has always been available for all of my new vehicle inquiries. We have laughed about some of my purchases during a snowstorm. Mike had to go out to separate off-site lot to bring up the vehicle I needed. Ever since then I have been a loyal customer of his. Also dealing with the same sales manager ,Warren Choe directly. Made negotiating the final price a breeze. So much better than waiting for the salesman to go back and forth time and again with offers. Much appreciated guys! See you all again for my next purchase. More

Extremely happy! I briefly explained what I was looking for and presto, it was as if Sales Rep. Ryan Hansen read my mind! I was very happy with the entire process from I briefly explained what I was looking for and presto, it was as if Sales Rep. Ryan Hansen read my mind! I was very happy with the entire process from start to finish! More

overview We felt we had a very good sales person. He was knowledgeable and friendly. Answered all our questions and gave us different options. He explained thi We felt we had a very good sales person. He was knowledgeable and friendly. Answered all our questions and gave us different options. He explained things about the car after we made our purchase which were helpful. More

Great people My purchase moved along at a brisk pace after we came to an agreed price.. All add-ons were promptly installed to my satisfaction. I would recommend y My purchase moved along at a brisk pace after we came to an agreed price.. All add-ons were promptly installed to my satisfaction. I would recommend your dealership to anyone I know who is looking for a new car. More

Outstanding!!!! I have bought 2 Honda's from Brillance and Jeff Deters is the best car person I have ever dealt with. From 1st contact to delivery A+ experience. I have bought 2 Honda's from Brillance and Jeff Deters is the best car person I have ever dealt with. From 1st contact to delivery A+ experience. More

Good experience Purchasing a new HR-V here was a good experience. The dealer knew the value of my trade-in without low-balling the price, and gave me a good deal on Purchasing a new HR-V here was a good experience. The dealer knew the value of my trade-in without low-balling the price, and gave me a good deal on the new car. No haggling necessary - the final price came in under my expectations at the first proposal, and I do a lot of research ahead of time. More