Brilliance Honda of Crystal Lake

Purchase experience was good both times we bought here I would have given 5 stars if I was only rating the buying experience (both times we bought). Our past experiences with the service department were on I would have given 5 stars if I was only rating the buying experience (both times we bought). Our past experiences with the service department were only a 3 star experience at best... Thus the 4 star overall rating for the dealership. We bought one of cars with an extended warranty & the maintenance packages through this dealership and each time we brought the car in for service we had to explain to them that we have an extended warranty, they should know this on their own when they look in our file on their computers. Also, our maintenance packages includes specific services at various intervals. The dealership did not send any notifications or messages telling us / reminding us when those included services should be done... we have found generally that dealership maintenance departments are always on the ball with such notifications and reminders when one doesn't buy the maintenance packages... This has been a disappointment that we are reminded of service when we don't prepay for those services, but then those dealerships are quiet as a mouse when we do buy these services in advance... This is not the only dealership where we have had a similar experience. There were other issues with the maintenance department having very poor communication when parts were needed to be ordered for a repair and we unnecessarily waited and waited for the parts to come in only to find out they were never ordered... We eventually did get the problem solved and the repair done, but that experience left a negative taste in our mouth. That said, both times we bought from this dealership the process was smooth, pleasant and we were very satisfied. We will likely buy again from this dealership, but are not sure where we will have cars serviced. More

Excellent service. Getting my HR-V from Brilliance Honda was the best car purchasing process I've ever had. I was not looking forward to getting a new car due to past e Getting my HR-V from Brilliance Honda was the best car purchasing process I've ever had. I was not looking forward to getting a new car due to past experiences. But with Robert's patient and assuring approach to selling I was very pleased to drive away knowing I got the best car, at the best price, for me. He really knows how to put the customer first! More

Great stress free place to purchase a car. I was at several dealerships along with private party sales for a good condition used car. I explained why I wanted a used car, the situation I was i I was at several dealerships along with private party sales for a good condition used car. I explained why I wanted a used car, the situation I was in and thought the sales person understood. Guess they didn't. They only wanted to sell me a NEW car, which I couldn't afford. I found a car through CarGurus that looked promising. I walked in, thinking I would have the same experience as with the other dealerships. I couldn't have been more wrong! I sent the dealership an email regarding the car, and within 20 minutes someone called me back! He was interested in me, and what I needed as far as a vehicle. I set an appointment to see the car I called about, and if anything, the car information that was provided verbally was understated. This car is in excellent condition! Runs great, looks good, and is everything I wanted in a vehicle that I didn't think I would be able to get in the price range I was looking at. Although the car I purchased was not a Honda, my salesman seemed to know everything there was to know about this car, and the representation perfect. When I am in the market for a new car, I will be back to see if he is still there! More

Robert was wonderful! My wife and I purchased a Civic SI this week. We did alot of research after test driving the car 6 weeks ago. Not only did the car impress us, we coul My wife and I purchased a Civic SI this week. We did alot of research after test driving the car 6 weeks ago. Not only did the car impress us, we could not get over how friendly and genuine our salesman, Robert, was. We were determined to buy from Brilliance Honda (and Robert specifically) if we decided to buy the car. In the end we went back to Brilliance Honda, asked for Robert, and bought the car. Great experience! More

Good Experience Ryan was very thorough explaining the CRVs features - both safety and custom. We liked the options on the CRV EX offered. Meghan explained the many Ryan was very thorough explaining the CRVs features - both safety and custom. We liked the options on the CRV EX offered. Meghan explained the many financial issues clearly. More

Good Experience This is our 1st Honda and our 1st purchase from Brilliance. Friendly, knowledgeable people presented all the options without the pressure to purchase. This is our 1st Honda and our 1st purchase from Brilliance. Friendly, knowledgeable people presented all the options without the pressure to purchase. On a busy day with a test drive and a trade in, we were in and out with our new Honda HR-V in about 2 hours. Love the car and the dealership! More

Patience I never show up uninformed and what I don't have information on I have questions for, Cindy was very patient and would find the answer quickly if she I never show up uninformed and what I don't have information on I have questions for, Cindy was very patient and would find the answer quickly if she didn't already know it More

Great overall experience! Happy Returning Customer ! I have now purchased my 6th vehicle from Brilliance Honda. It was nice to deal with the same salesman since 2012! Mike Houston has always been availab I have now purchased my 6th vehicle from Brilliance Honda. It was nice to deal with the same salesman since 2012! Mike Houston has always been available for all of my new vehicle inquiries. We have laughed about some of my purchases during a snowstorm. Mike had to go out to separate off-site lot to bring up the vehicle I needed. Ever since then I have been a loyal customer of his. Also dealing with the same sales manager ,Warren Choe directly. Made negotiating the final price a breeze. So much better than waiting for the salesman to go back and forth time and again with offers. Much appreciated guys! See you all again for my next purchase. More

Extremely happy! I briefly explained what I was looking for and presto, it was as if Sales Rep. Ryan Hansen read my mind! I was very happy with the entire process from I briefly explained what I was looking for and presto, it was as if Sales Rep. Ryan Hansen read my mind! I was very happy with the entire process from start to finish! More

overview We felt we had a very good sales person. He was knowledgeable and friendly. Answered all our questions and gave us different options. He explained thi We felt we had a very good sales person. He was knowledgeable and friendly. Answered all our questions and gave us different options. He explained things about the car after we made our purchase which were helpful. More