Brilliance Honda of Crystal Lake

Friendly, Efficient Took my Civic in. The brakes hand brakes weren't working right, so the mechanic had to take it apart. The service guy explained what the problem was a Took my Civic in. The brakes hand brakes weren't working right, so the mechanic had to take it apart. The service guy explained what the problem was and how they would fix it. More

I am left with a sour taste in my mouth! I purchased a car here back in April of this year from Vince and I had a wonderful experience. A couple weeks ago my sister started looking for a vehi I purchased a car here back in April of this year from Vince and I had a wonderful experience. A couple weeks ago my sister started looking for a vehicle. I recommended her Brilliance Honda, since I had a good experience. Well, we go in with 3 vehicles in mind. We fully test drove 1 and the other two we test drove in the parking lot. When we decided on one and it was time to take care of paperwork, MAX R., our sales person, asked for credit check. However, prior to running her credit, we wanted to negotiate the price of the car, which is completely acceptable. When we get to negotiating, he loses it. In the middle of our conversation, He stands up, walks away, and tells us to have a good day. He pretty much told us to leave with those words. Keep in mind we were simply starting to negotiate. We were never ever rude to him. We were 100% ready to buy and even had large down payment ready. We were serious buyers. He was absolutely rude to us. It was just us two, we look young, we are hispanic,and I believe he thought we were a waste of time for him, so he simply did not care. I feel disgusted to have been treated this way. We were serious buyers... everyone deserves to be treated with respect. We did not deserve to be treated like we were a waste of time and as if, we were not good enough to purchase a vehicle. Your loss Brilliance Honda, not ours. Thank God we did not buy from you. This experience has left a sour taste in my mouth. I will not be recommending you anymore, as I would hate anyone else to be treated this way. More

Vince was very easy to deal with. I would send people to him Vince was very knowledgeable abuut the vehicle and the total process He got me in and out quickly and helped me program my phone and some other butt Vince was very knowledgeable abuut the vehicle and the total process He got me in and out quickly and helped me program my phone and some other buttons and switches More

Excellent EXCELLENT SERVICE. SHAUN IS FRIENDLY AND VERY HELPFUL. Facility is clean. We are very satisfied with the service. This is the only place I bring my ve EXCELLENT SERVICE. SHAUN IS FRIENDLY AND VERY HELPFUL. Facility is clean. We are very satisfied with the service. This is the only place I bring my vehicle for maintenance and repairs More

Sales staff and finance staff - great, dislike negotiating Sales and finance reps were great. Overall a great experience. Did have to negotiate down by leveraging another dealer to get the best trade-in and Sales and finance reps were great. Overall a great experience. Did have to negotiate down by leveraging another dealer to get the best trade-in and price on the new vehicle (reason I gave 4 instead of 5 stars). More

Kind people that genuinely care! I've been to a lot of dealerships and have purchased 5 cars in past 13 years. Or salesman, Evan Medsker is so nice. He's also a good salesman that d I've been to a lot of dealerships and have purchased 5 cars in past 13 years. Or salesman, Evan Medsker is so nice. He's also a good salesman that drives a hard bargain without being pushy. I'd hire him right now if I needed someone. Thanks for proving that you can be a great listener, very responsive and show genuine care for your clients; all the while looking out for the bottom line of the business. I appreciate that! Oh, by the way, Warren (manager), Darrel (the numbers guy), and the service manager Jeff, all ROCK! I WILL BE BUYING MY NEXT SET OF CARS FROM THEM FOR SURE AS LONG AS THINGS DON'T CHANGE More

BUYER BEWARE!!!! BUYER BEWARE!! We can all agree that the car buying process here in the US is stressful, frustrating, and long. As a returning customer to Brilliance BUYER BEWARE!! We can all agree that the car buying process here in the US is stressful, frustrating, and long. As a returning customer to Brilliance Honda I was expecting a better than average experience. My daughter and I both bought cars there last August. They made quite a bit money off us. My daughter was trading in the car she had purchased for something a little less pricey. First red flag, barely sat down the salesman, Mike Houston, wanted to run her credit with a hard check!! Who does that? We were there less than a year ago and this girl has extremely good credit. She said no that dings your score each time they check and last year they did like 10 hard checks. We asked about the leasing specials on their site. Somehow a $149.00 leasing payment and $999 down blew up to $199 a month and $5,000 down. Not only that, this was obviously the cheapest car on the lot. You practically needed a pull-cord to start the engine it was so basic. This took over an hour to get to this point. We decided to go to lunch to think it over. We decided to do it. Yes, she would eat some money but that’s how it is when you trade in the first year. Mike went back and forth from his desk to the back, we are all familiar with this silliness. Finally, he came back and said “good news” had a form filled out that said she would owe $4500 down with the $199 payment which she signed. We thought we were on our way to getting this done! Mike kept saying a five more minutes for the finance guy. Over and over. After 2 HOURS of seeing Mike hanging outside to vape with the other 10 sales reps (literally we were the only customers there the guys who were not outside were watching videos on their computers or chatting) Mike comes back and says it would be close to $4800 down. We asked why. He told us he didn’t know to talk to the finance dude. After MORE waiting, we were finally escorted in to see Dan Schmidt. Nobody back there so why did this take so xxxx long? It’s all a big game. Once in Dan’s office immediately I felt tension in the air. It was tangible. He says “Did you figure out the discrepancy with the down payment?” Us? Figure it out? What? In the voice generally reserved for small children or I guess women in his case, he was like let me explain the payoff to you in the tone like what nerve we have questioning the 300 dollar difference. We questioned him. He got angry!!! Grabbed all the paperwork and stormed out of the office. We could hear him yelling to his co-workers through the door. We were both like what is going on here? Bewildered. He comes back, again using that condescending tone, “I will call on speakerphone so you can hear.” He didn’t even get that far again and things escalated again, he grabbed the paperwork and stormed out a second time. Again, we could hear yelling through the door. Finally, he comes back in with this smarmy looking guy who sat down and said "how can I help ladies?" using a condescending tone. I guess they don’t like women here. We did not even respond. Dan Schmidt is yelling at us. We are yelling at Dan. I asked him how the xxxx he could treat us like this we are the customer??? Not to mention the only ones there. I guess they did not want the sale because we immediately left. I am not going to lie. I had some choice words for good old Dan Schmidt and his responses were ridiculously rude. The folks at Brilliance lost two good customers because not only will my daughter never go back again. I will never either and I will tell everyone I know not to go there too. I don’t think I will ever buy a Honda again this experience left such a bad taste in my mouth. Lo and behold, without signing any of the official paperwork we come out to her car to find a sticker on her window and windshield already! What the xxxx? A little overconfident to say the least that they had us suckered into believing their scheme. Nope, you did not give us enough credit for being intelligent enough to know to walk away from a rip-off, bad deal. More

Excellent!!! Sales personnel very helpful and friendly. We were pleased with Cindy Laudermilk assistance in our purchase. Cars are in excellent conditions. Than Sales personnel very helpful and friendly. We were pleased with Cindy Laudermilk assistance in our purchase. Cars are in excellent conditions. Thank you, Brilliance Honda More

Awesome Great service and experience. Great place to get a new car. Very friendly and good with explaining all the details on how to work the new car. Great service and experience. Great place to get a new car. Very friendly and good with explaining all the details on how to work the new car. More

Very helpful staff! Very helpful staff and good selection of vehicles. They listened to my needs and concerns and kept me informed the entire process. I was very happy w Very helpful staff and good selection of vehicles. They listened to my needs and concerns and kept me informed the entire process. I was very happy with the customer service 👍🏻 More