Brilliance Honda of Crystal Lake

Good selections great customer service We went in to hoping to find a lower mileage Honda that was in our budget. And It's Honda! The quality of customer service matches the quality of serv We went in to hoping to find a lower mileage Honda that was in our budget. And It's Honda! The quality of customer service matches the quality of service, every time! More

Their "word" has an expiration date. I would like to start by saying we had a good experience with purchasing the vehicle and even the first time or 2 we took the car into Service. (Even I would like to start by saying we had a good experience with purchasing the vehicle and even the first time or 2 we took the car into Service. (Even though it should not have even had to go to service since we have only had the car for a little under 3 months!) My fiance purchased a Dodge Durango from Brilliance on December 6, 2016. Just 2 days after the purchase we had to take it back as the check engine light came on and the car started to accelerate without touching the accelerator. After a discussion with service and sales they did agree to take care of this problem at no charge to us. (even though we had not purchased a warranty) They agreed this should not have happen just 2 days after the purchase. So, we took the car in on December 8th the replaced the Pedal Position sensor and they then could not figure out why the problem was not fixed. They sent our car to another Dealer's Service center for reprogramming and we finally received the car back on December 16. On December 19, 2016 we took the car back for the exact same issue. They sent it right to the other dealer as they thought it was best they looked at it since they are a Dodge Service Center. Turned out that the reason all of this was happening is because they sold it to us having a bad computer system. At this point the service department was still extremely helpful and they were still taking claim for the issue. We received the car back on December 30th. It had been just over a month and we have been finally enjoying the car we purchased, until, big surprise, same issue! We contacted Jeff in service at Brilliance and told him what was going on and that we were taking back to Dodge as that is where they had us take it last time. (Jeff was always helpful to us and I have no complaints about him personally) When the Dodge dealer called Brilliance about this issue they told them to have us call them. My fiance did and they basically told him that it was no longer their concern and they were tired of dumping money into our car. The guy screamed at him over the phone and hung up on him! So, when they told us that they would make it right and take care of everything, what they meant was, until they don't want to any more! I know we don't have a warranty, but we were given their word that they would take care of it. Then they just decide that their word expires! I can see if we had multiple things we were bringing it in for but, seriously, it was the same thing every time! More

Service performed quickly & economically! I own an older Honda with 162,000 miles on it. My goal is to make this vehicle last as long as possible while being economical with repairs. Brillianc I own an older Honda with 162,000 miles on it. My goal is to make this vehicle last as long as possible while being economical with repairs. Brilliance understands and helps me with my goal. Honda makes a great vehicle and Brilliance makes happy customers. More

So easy Walked into dealer thinking about purchasing. 20 minutes later deal was made. Gary was great and made the purchase so easy. It was painless. Price was Walked into dealer thinking about purchasing. 20 minutes later deal was made. Gary was great and made the purchase so easy. It was painless. Price was great and will definitely be back for future car purchases. There was no haggle. I had a price in mind and it was met. Loving my new car. First new Honda in 14 years. More

Pre owned vehicle purchase. I made an appointment to see a pre owned vehicle. When I got to Brilliance Honda, the vehicle was pulled up to the front and ready to view. Lori, the I made an appointment to see a pre owned vehicle. When I got to Brilliance Honda, the vehicle was pulled up to the front and ready to view. Lori, the salesperson was friendly and very professional. From start to finish, the process of purchasing the vehicle was not as nerve racking as I thought it might be. I didn't feel pressured to make a quick decision. She gave me as much time as I needed to decide on the price and terms of purchase offered. More

Jeremy was the difference Jeremy and the team at Brilliance were top-notch. I appreciated his patience and undivided attention. Found and drove 5 used cars over a couple of day Jeremy and the team at Brilliance were top-notch. I appreciated his patience and undivided attention. Found and drove 5 used cars over a couple of days and purchased on Saturday More

Fantastic Service Great people and service. Got a great price on a new accord. This is our second car from Brilliance in the last five years. Strongly recommend. Great people and service. Got a great price on a new accord. This is our second car from Brilliance in the last five years. Strongly recommend. More

Outstanding service!!! I have bought numerous cars over the years. This was , by far, the Best experience I have ever had! We did not feel hounded , stalked , or pressured I have bought numerous cars over the years. This was , by far, the Best experience I have ever had! We did not feel hounded , stalked , or pressured while searching. Even the negotiating was smoother than I've experienced. I felt respected. There were no games. So far I am loving my new vehicle! More

Friendly and Fast Friendly and fast service at a reasonable price. What auto service is should be.. We own two Brilliance vehicles and truly enjoyed the purchase proces Friendly and fast service at a reasonable price. What auto service is should be.. We own two Brilliance vehicles and truly enjoyed the purchase process, follow up calls to make sure we were happy and then the service department. More

Happy with my experience Everyone I've worked with bends over backwards to help you. Prices for service seem very competitive, which is great, because I prefer to go to the de Everyone I've worked with bends over backwards to help you. Prices for service seem very competitive, which is great, because I prefer to go to the dealership for maintenance, but often dealer prices are 2-3x higher. This place gets it and they do things right. Added bonus to have your car washed and get a loaner when you need it. Will definitely go back. More